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Folsom Lake Toyota

Folsom, CA

4.6
1,469 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,469 reviews

April 08, 2024

Paul Barwick provided excellent, friendly service for my Toyota 20,000 mile service. Definitely recommend this location for service. The waiting room is quiet and very clean. More

by mustlovedogs65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Barwick
Apr 11, 2024 -

Folsom Lake Toyota responded

It's fantastic to hear that you had a great experience and that Paul provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 06, 2024

I usually have a good experience at the dealership. Rick Brown is the best. I would recommend this dealership to anyone. More

by Griggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gibriel Kargbo, Ryan Hansen, Rick Brown
Apr 09, 2024 -

Folsom Lake Toyota responded

It's fantastic to hear that you had a great experience and that Rick provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 29, 2024

Great dealership. I have bought 6 new toyotas from them since 1998, and the service department is topnotch, in and out in 45 minutes. More

by sierragreg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul barwick, Trent Wall
Apr 04, 2024 -

Folsom Lake Toyota responded

It's fantastic to hear about your loyalty to the dealership and your positive experiences with both sales and service! We're glad that you find our service department top-notch and efficient, with quick in and out service. Thank you for choosing us for your Toyota purchases and services, and we look forward to continuing to provide you with excellent service in the future. We're here to ensure your continued satisfaction with our dealership.

March 27, 2024

Great service department! Having purchased many vehicles over the years at Folsom Lake Toyota, we always have our vehicles serviced here. Danny Cross, our current service ma More

by cyokoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Cross
Apr 03, 2024 -

Folsom Lake Toyota responded

Thank you for your positive feedback about our service department at Folsom Lake Toyota! We're thrilled to hear that Danny has provided you with knowledgeable and transparent service, ensuring that only necessary work is recommended for your vehicles. We strive to make every visit a pleasant experience, and we're glad that you consistently find it a pleasure to work with us. We appreciate your loyalty and trust in our services!

March 25, 2024

Have been using the service dept for many years and multiple vehicles, always a pleasure to work with More

by Belton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim McMullen
Mar 27, 2024 -

Folsom Lake Toyota responded

We're glad to hear that Jason provided excellent service by coming to you in the lobby and explaining all charges. Thank you for choosing us!

March 21, 2024

Rick Brown provided truly exceptional service for my 6 month service appointment. When the shuttle was far away, he ordered a Lyft to get me home quickly and back to my day. He made sure my vehicle receiv More

by cldcre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Mar 26, 2024 -

Folsom Lake Toyota responded

That's fantastic to hear! We're thrilled that Rick provided you with exceptional service and made sure your vehicle received the necessary attention. Thank you for recommending Rick and our service team at Folsom Lake Toyota. If you have any more service needs in the future, feel free to reach out to us!

March 19, 2024

Good service from all the employees especially the receptionist. Everyone was courteous and very helpful More

by stouderirene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Appointment Scheduler, Laura Driscoll
Mar 21, 2024 -

Folsom Lake Toyota responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 17, 2024

Easiest car buying experience ever! Jordan and Alex were great! Thank you for the great experience. More

by mmachado91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan in sales and Alex in finance
Mar 20, 2024 -

Folsom Lake Toyota responded

We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for your business and we look forward to the opportunity to assist you again in the future. Congratulations on your new purchase!

March 15, 2024

Thank you to everyone who helped me with purchasing my new car. They were kind and very fair with pricing. This is how car buying should be! Thanks Tony, Chris, and Zach for your patience and for working More

by paige l
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zach, Chris Fabiani
Mar 19, 2024 -

Folsom Lake Toyota responded

You're welcome! We're delighted that Tony, Chris, and Zach provided you with a positive car-buying experience and that they were patient and helpful throughout the process. We appreciate your kind words and are glad that you found our pricing fair. We're here to ensure your continued satisfaction with your new car and our services!

March 13, 2024

My apptmt was at 115. ...waited at least one half hour more before called, then over 2 hours. If my apptmt was at 115, why the one half hour wait? More

by mybewee
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Mar 26, 2024 -

Folsom Lake Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 27, 2024 -

Folsom Lake Toyota responded

Thank you for your feedback about this lack of communication because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jeff Bear General Manager jbear@folsomlaketoyota.com

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