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Folsom Lake Toyota

Folsom, CA

Overview
Reviews
Vehicles
4.6
1,469 Reviews
Call Dealership (916) 355-1500
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12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,469 reviews

March 01, 2024

John Keys is an excellent salesman. Will refer him to anyone shopping for a Toyota. More

by delgrandeks
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Key
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Mar 03, 2024 -

Folsom Lake Toyota responded

Thank you for the fantastic feedback! We're thrilled to hear that John provided you with excellent service, and we appreciate your willingness to refer him to others shopping for a Toyota. We value your recommendation and look forward to serving you and your referrals with the same level of excellence.

March 01, 2024

Friendly staff, no sales pressure tactics. Allowed me to order the vehicle I wanted without any hassle. More

by Vincenzo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fabiani, Trent Wall
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Mar 06, 2024 -

Folsom Lake Toyota responded

It's great to hear that you had a positive experience with our staff and appreciated the absence of sales pressure tactics. Being able to order the exact vehicle you want without hassle is a valuable aspect of customer satisfaction. Enjoy your newly ordered vehicle!

February 29, 2024

Excellent services and they were very courteous. I would recommend to anyone who needs their car serviced . More

by Van
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 03, 2024 -

Folsom Lake Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 29, 2024

This is the place for exceptional service. It’s worth the drive because we are always treated so well More

by Happy customers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim McMullen
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Mar 02, 2024 -

Folsom Lake Toyota responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 28, 2024

Both a new car with John Key. Quick follow up and response. Impressive with his care and service. More

by toona2tell
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Key
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Mar 02, 2024 -

Folsom Lake Toyota responded

It's fantastic to hear that your experience with John purchasing a new car was impressive! Quick follow-up, responsiveness, care, and excellent service are all important aspects of the customer experience. Thank you for choosing us, and we appreciate your kind words! Safe and enjoyable driving in your new car!

February 26, 2024

The customer service started out great, but once the contract was signed everything went downhill. We were promised that the vehicle was getting a bubble bath and fueled up as well as getting us additio More

by LB
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Benjamin Sullivan
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Mar 23, 2024 -

Folsom Lake Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 21, 2024

Greeted me quickly. Quoted a time for completion and it was accurate. Easy to make an appointment. Quoted a price and it too was accurate. More

by Vhawkflite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian avalos
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Feb 24, 2024 -

Folsom Lake Toyota responded

We're pleased to hear that you had a positive experience with our service, including being greeted quickly, accurate completion time, ease of making an appointment, and accurate pricing. Providing accurate information and efficient service are top priorities for us. Thank you for choosing us, and we appreciate your positive feedback!

February 21, 2024

Other than the initial wait things went on smoothly. I would think it was due to the lunchtime. More

by nizarmelehani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
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Feb 24, 2024 -

Folsom Lake Toyota responded

We appreciate your feedback, and we're glad to hear that despite the initial wait, things went smoothly during your visit. Lunchtime can indeed be a busy period, and we appreciate your understanding. Thank you for choosing us, and we look forward to serving you again in the future!

February 21, 2024

Rick Brown has been our service advisor for the last three Toyota vehicles that we purchased at FLT. He is extremely knowledgeable and an honest broker. More

by joejohnmcgee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
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Feb 24, 2024 -

Folsom Lake Toyota responded

We're pleased to hear that Rick has been your service advisor for the last three Toyota vehicles and that he is knowledgeable and an honest broker. Building a relationship with our customers and providing trustworthy service are top priorities for us. Thank you for choosing us, and we appreciate your positive feedback about Rick! We look forward to continuing to serve you in the future!

February 21, 2024

Brandon Fisher, my advisor was very detailed, professional and courteous. He displayed lots of knowledge and made the experience very pleasant. Thank you! More

by denooncp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Fisher
Report | Print
Feb 24, 2024 -

Folsom Lake Toyota responded

We're delighted to hear that Brandon, your advisor, provided detailed, professional, and courteous service. Knowledgeable and pleasant experiences are top priorities for us, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again in the future!

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