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Folsom Lake Toyota

Folsom, CA

4.6
1,518 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,518 reviews

January 25, 2024

I arrived early for appointment and was served right away. Danny, my advisor, was very helpful and nice. The plug for the oil pan needed to be replaced. Danny obtained the part and it was replaced More

by Jandlblaz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jan 30, 2024 -

Folsom Lake Toyota responded

We're delighted to hear about your positive experience with our service! It's great that you were served right away, and Danny, your advisor, was helpful and nice. We're glad the necessary repair was completed promptly. Thank you for choosing us and for your continued trust in our service. We appreciate your feedback!

January 24, 2024

Great communication from the dealership throughout the entire process. The vehicle was backordered and didn't arrive until 5 months later. But, I never felt that I was forgotten. Response time usually wit More

by wakko80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Helwick
Jan 30, 2024 -

Folsom Lake Toyota responded

We're pleased to hear about your positive experience with our dealership and appreciate your feedback on their great communication. Understandably, waiting for a backordered vehicle can be challenging, but we're glad that we maintained consistent communication with you throughout the process. It's great that there was no haggling, up-selling, or pressure, and that you felt they had your best interests in mind. Congratulations on your new vehicle, and we look forward to serving you in the future!

January 22, 2024

They are always so nice. Car is taken care of promptly and handled with care. More

by jepps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Baptista
Jan 23, 2024 -

Folsom Lake Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 20, 2024

Provided timely, accurate, efficient and attentive service. I definitely recommend to everyone as it’s worth it. More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jan 23, 2024 -

Folsom Lake Toyota responded

Thank you for the kind words Juan! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 18, 2024

Very good service department: easy to schedule appointments online, friendly and efficient service , fair pricing More

by jdstroud9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Barwick
Jan 19, 2024 -

Folsom Lake Toyota responded

It's great to hear that you've had a very good experience with our service department. The ease of scheduling appointments online, friendly and efficient service, and fair pricing all contribute to a positive customer experience. Safe travels and continued satisfaction with the service for your vehicle!

January 16, 2024

I'm so grateful find right place have a service ! Thank you so much see u again. More

by Lisa94536
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anh
Jan 17, 2024 -

Folsom Lake Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 12, 2024

Great staff, everyone was so friendly and not pressuring and worked with my wife and I to get the deal we wanted for our trade in. More

by Seanj530
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John lee, Steve Dowd, Trent Wall
Jan 13, 2024 -

Folsom Lake Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 10, 2024

I was on time for the appointment was immediately greeted. The waiting time was as promised. I was very pleased with their service. More

by Jean m
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Cross
Jan 12, 2024 -

Folsom Lake Toyota responded

We are thrilled to hear that you had a pleasing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 09, 2024

They always go out of their way to provide excellent service, I really appreciate their pickup and delivery service. More

by margaretniederberger
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Austin Self
Jan 10, 2024 -

Folsom Lake Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 08, 2024

Purchased a used vehicle due to remaining power train warranty and salesman including manager lied indicating there is still 100k miles warranty left on toyota. Finance department was also rude and only More

by brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Juan and Roman, Steve Dowd, dmallo Admin, hbode Admin, Trent Wall
Jan 09, 2024 -

Folsom Lake Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 09, 2024 -

Folsom Lake Toyota responded

Thank you for your feedback about the poor customer service you experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Tony D Clay General Sales Manager tclay@folsomlaketoyota.com

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