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Folsom Lake Toyota

Folsom, CA

Overview
Reviews
Vehicles
4.6
1,476 Reviews
Call Dealership (916) 355-1500
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12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,476 reviews

December 01, 2023

35-minute routine service took 90 minutes because the service advisor disappeared so no one finished paperwork. I like Folsom Toyota amd this was the first bad experience but it shouldn’t have happened. More

by lpmcwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave
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Dec 06, 2023 -

Folsom Lake Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

November 24, 2023

Trustworthy sales and service staff. Quick and honest no worry service. Toyota vehicles are the best. More

by jdutra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Ploegar
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Dec 01, 2023 -

Folsom Lake Toyota responded

We are thrilled to hear that you had an honest experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

I had a good experience buying a car at this dealership. Staff were friendly and efficient. More

by Nick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fabiani, Trent Wall
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Dec 01, 2023 -

Folsom Lake Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with a good sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

The service department scratched the back of my 4 Runner 2021 car and didn’t let me know while in for service! ( not just a little scratch but multiple ones. Looks like they did it while opening up the tail More

by KGuffey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know name
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November 20, 2023

Fast response to any questions, great staff. Definitely would recommend Folsom Toyota! Finance was an option but we did not need any help. More

by 514jilleclarke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Main salesman Ben, Trent Wall
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Dec 02, 2023 -

Folsom Lake Toyota responded

Thank you for the kind words! Folsom Lake Toyota appreciates your business and looks forward to your next visit. Thank you for your Five Star review and your recommendation!

November 19, 2023

Chris my service advisor was amazing. My 187,000 mile Prius had many service lights come on all at once. It only took two days and all issues were resolved. More

by Krausetom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalos
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Dec 02, 2023 -

Folsom Lake Toyota responded

That's impressive! Chris is an excellent service advisor, especially considering the complexity of resolving multiple service lights on a high-mileage Prius. Getting everything resolved in just two days is quite efficient. Thank you for your business!

November 16, 2023

Service was timely as scheduled. The work to be performed was clearly explained. I was kept well informed by the service representative throughout the process. Following the service More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gibriel Kargbo
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Dec 02, 2023 -

Folsom Lake Toyota responded

It's great to hear that your service appointment went smoothly and met your expectations! Clear communication about the work to be done and being kept informed throughout the process are crucial aspects of a satisfying service experience. Thank you for your business!

November 16, 2023

Always come here for services and the advisors are alwayshelpful in answering all my questions. More

by tianmingluo01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gibriel Kargbo
Report | Print
Dec 01, 2023 -

Folsom Lake Toyota responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 16, 2023

We have always had our RAV4 serviced here and have never been disappointed in every aspect of each service appointment More

by jvaculin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Ferges
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Dec 01, 2023 -

Folsom Lake Toyota responded

It's fantastic to hear about your consistent satisfaction with the service for your RAV4 at this dealership! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 16, 2023

I highly regard this particular Toyota service center. I drive 45 minutes to to get my Rav 4 serviced here. I particularly appreciated working with Laura Torres, service advisor. The service estimated t More

by Lmelch1122
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Torres
Report | Print
Dec 05, 2023 -

Folsom Lake Toyota responded

It's fantastic to hear about your high regard for Folsom Lake Toyota and your positive experience with Laura as your service advisor. Accuracy in service estimates and pricing, along with effective communication through texts and follow-up phone calls, truly reflects a commitment to excellent customer service. Laura's proactive approach in keeping you informed and following up shows dedication to ensuring a smooth service experience. Thank you for your business!

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