Folsom Lake Toyota

I was totally frustrated with the service I got from the service center. I contacted the service department and made a appointment with them and told them that I needed to have my car serviced for a first t service center. I contacted the service department and made a appointment with them and told them that I needed to have my car serviced for a first time at their facility and they never told me that their service center was not at the retail store but was approximately two miles down the road. Also they told me they would provide me a ride to my house. Then when I got to the service center the representative told me that they would only provide me with a tide for ten miles and I live 15 miles away. Luckily my wife was able to pick me up at a retail store so she didn’t have to drive all the way to the service center. So now fast forward to picking up my car and the rep wasn’t there and another representative took care of me and told me that they would have my car back in just a minute not the thirty minutes that they had to wait. I use to play baseball and In my book three strikes and your out. So there fore I will not be back More

Very efficient. Conscious service men. I get good fast efficient service from everyone there. And Rick Brown is a godsend! He makes sure that I and my car are well t Conscious service men. I get good fast efficient service from everyone there. And Rick Brown is a godsend! He makes sure that I and my car are well taken care of. More

My appointment was set for 12:00. No one came and spoke with me about my car until 12:20. My service was not completed until 2:30. The service was only to have my tires rotated, a qui No one came and spoke with me about my car until 12:20. My service was not completed until 2:30. The service was only to have my tires rotated, a quick inspection and toping off of my fluids. This should absolutely not have taken this long. The excuse was there were a lot of appointments. My suggestion is to not make so many appointments! More

I am happy with the service that I received from each staff member involved in the process. They worked with me to make a deal. I found the perfect car that I was looking for (2023 Toyota Prius Prime) in staff member involved in the process. They worked with me to make a deal. I found the perfect car that I was looking for (2023 Toyota Prius Prime) in the color that I wanted ! More

Very professional; courteous and friendly easy to understand, no pressure to buy, we ended up purchasing our vehicle from them and the price was right understand, no pressure to buy, we ended up purchasing our vehicle from them and the price was right More

Laura was very informative about what service my car required. The work was completed faster than expected required. The work was completed faster than expected More

Purchasing a new car from Folsom Lake Toyota was transparent and seamless. Our car was delivered as promised and the entire process to do the paperwork was quick and easy. Chris Fabiana was awesome transparent and seamless. Our car was delivered as promised and the entire process to do the paperwork was quick and easy. Chris Fabiana was awesome to work with and worked with us from beginning to end and even spent extra time explaining all the features and functions of the car. I would highly recommend Folsom Lake Toyota for any future car purchase More

Very helpful and informative and the person who helped me was very nice and friendly was very nice and friendly More

Great service. Greeted right. Got car service and back well within reasonable time . . Agent was friendly and did great Greeted right. Got car service and back well within reasonable time . . Agent was friendly and did great More

Ben was very helpful in getting me a new car and great deal on my trade-in! No dealer markup is always a positive. deal on my trade-in! No dealer markup is always a positive. More