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Folsom Lake Toyota

Folsom, CA

4.6
1,476 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,476 reviews

November 07, 2023

They sent me an oil change coupon offer I could not refuse. Easy appt, check in with Danny was pleasant, car was done faster than I expected. The experience may have changed my mind about never using a More

by Tech Enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Cross
Dec 02, 2023 -

Folsom Lake Toyota responded

It's great to hear that the oil change coupon offer led to a positive experience at Folsom Lake Toyota! A pleasant check-in process with Danny and having the service completed faster than expected can definitely change perceptions about dealership service. Thank you for your business!

November 07, 2023

Thanks Folsom Lake Toyota! The most enjoyable car buying experience I have ever had in 25+ years! John Key internet sales and AJ Carson were first class and a pleasure to work More

by bigsursteelhead
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Key
Dec 02, 2023 -

Folsom Lake Toyota responded

That sounds like an exceptional experience at Folsom Lake Toyota! It's fantastic to hear that John and AJ provided a smooth and pressure-free car-buying experience. Getting the desired price and having the car delivered as promised must have been very satisfying. It's great that they went the extra mile to assist with installing the app and familiarizing you with the new features. Enjoy your new car!

November 03, 2023

My 20K service was quick and friendly. Couldn’t be happier. Good job Branden, see you next month for my 25K service. More

by GeoJoel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Fisher
Dec 02, 2023 -

Folsom Lake Toyota responded

It's fantastic to hear that your 20K service was quick and delivered with friendly service! Building a positive rapport with your service advisor, like Branden, can make future visits even smoother. Thank you for your business!

November 02, 2023

Rick has always treated me very well over the years and made my experience getting my truck serviced great! More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Dec 01, 2023 -

Folsom Lake Toyota responded

It's fantastic to hear about your positive experiences with Rick over the years! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

Finace took far longer then it should have with 3 different set of numbers with no external changes. Don't need to hear salesman complain about getting a small commission. Not my concern, but go else More

by Killerdiger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Dowd
Nov 07, 2023 -

Folsom Lake Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

November 02, 2023

Received excellent service from everyone the moment we first arrived in September. Especially from Juan Godoy, he helped us with all of our questions, had so much patience and respected any decision we ma More

by jaspre21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Godoy
Dec 02, 2023 -

Folsom Lake Toyota responded

It's wonderful to hear about the excellent service you received at Folsom Lake Toyota, especially from Juan! Patience, respect for decisions, and comprehensive assistance with your questions make for a fantastic customer experience. Congratulations on your new vehicle!

November 02, 2023

Customer service was great. Everyone was really helpful I would definitely recommend to friends and family More

by Jm_oseguera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Wall
Dec 01, 2023 -

Folsom Lake Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 31, 2023

I love the service and how everyone was super friendly especially the associate that walked me threw the whole process for sure coming back love how everyone treated me here. More

by alma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalos
Dec 02, 2023 -

Folsom Lake Toyota responded

It's wonderful to hear that you had such a positive experience! Friendly and helpful associates can truly make a difference in the service process. Thank you for your business!

October 31, 2023

Very good experience with the dealership. Mitch Foster was very helpful with information and the purchase process. The day I took delivery there were many staff that were helpful. Mitch, Adam More

by jsheba57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
mitch foster, Adam, Mike
Dec 02, 2023 -

Folsom Lake Toyota responded

Congratulations on your new vehicle! We are thrilled that Mitch, Adam, and Mike provided you with a great sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

October 31, 2023

Chris Avalos is an excellent service advisor - very knowledgeable and patient explaining everything. I highly recommend him and his service team. More

by fredaorendt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Avalos, Service Advisor
Dec 02, 2023 -

Folsom Lake Toyota responded

Chris is an exceptional service advisor at Folsom Lake Toyota! Having someone knowledgeable and patient while explaining everything can truly make a difference in the service experience. Thank you for your business!

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