Folsom Lake Toyota

Satisfied but I think the plastic seat cover & paper floor mat should be removed from the vehicle by the service center instead of the customer floor mat should be removed from the vehicle by the service center instead of the customer More

They treated me with dignity and respect. After visiting other dealerships they were by far the best ! Sales people were polite and no pressure felt during the buying experience. I highly re After visiting other dealerships they were by far the best ! Sales people were polite and no pressure felt during the buying experience. I highly recommend this dealership to everyone! More

No haggle purchase, listen to what we required out of the vehicle and did their best to provide. Grateful for them being local, courteous, and listening. vehicle and did their best to provide. Grateful for them being local, courteous, and listening. More

The service center has an easy online appointment system and it doesn’t take too long to get in. They are upfront with their costs and I haven’t experienced them trying to add on repairs and services- in fa and it doesn’t take too long to get in. They are upfront with their costs and I haven’t experienced them trying to add on repairs and services- in fact I’ve been recommended to wait on some repairs before. Michael S. is a wonderful service advisor, always appreciate his great customer service. More

Great service department customer service. The uber service is really helpful when you can’t wait for vehicle The uber service is really helpful when you can’t wait for vehicle More

We have had nothing but good experiences with the service department at Folsom Lake Toyota. Our service advisor has been Brandon Fisher twice now and I just can’t say enough positive things about him. He’s p department at Folsom Lake Toyota. Our service advisor has been Brandon Fisher twice now and I just can’t say enough positive things about him. He’s patient listening to what is wrong with your vehicle, he takes the time to explain things, and he’s very thorough. He’s so knowledgeable and i feel like he really cares about his customers. And he’s one of these people you just trust. We will continue to go to Folsom Lake Toyota to have Brandon as our service advisor. More

Sean was Fantastic, very enjoyable to with. He was patient & very relaxed. The process took longer than expected & he stayed with us the whole time. Jon was very efficient & easy to work with a He was patient & very relaxed. The process took longer than expected & he stayed with us the whole time. Jon was very efficient & easy to work with also More

My service advisor wasn’t communicative at all. I left her a voicemail & a text message to get th status of my vehicle . She never replied, so I went to the service center to follow up (in person). I left her a voicemail & a text message to get th status of my vehicle . She never replied, so I went to the service center to follow up (in person). She wasn’t at her desk, but her coworker sitting next to her was there & he said he would help me. He located my paperwork , saw my vehicle was ready to be picked up but couldn’t locate my vehicle keys. Long story short , Laura Torres, is not a very good service advisor. More

This dealership always treats me right and my new service advisor. Danny Cross is top-notch. advisor. Danny Cross is top-notch. More

Scheduling routine warranty service was easy and prompt. Upon arrival, service personnel were friendly, welcoming, and efficient. Facility was clean and comfortable while waiting for completion of service. Upon arrival, service personnel were friendly, welcoming, and efficient. Facility was clean and comfortable while waiting for completion of service. My one issue was the fact that when I called to schedule, I’d been told it would be 1 1/2 - 2 hours, I was actually there for a little more than 3 hours. More