Folsom Lake Toyota

Mitchell was great, he rent out of his way to make sure his dealership stuck to their word! his dealership stuck to their word! More

I appreciate you for your doing great service on my Toyota Highlander and the staff are very kind and negotiate with them very clearly and kindly Toyota Highlander and the staff are very kind and negotiate with them very clearly and kindly More

The parts department ordered me a tire yesterday and quoted that it would arrive today by 11am. It did, so far so good. When I confirmed with parts this morning they then transferred me to service and I quoted that it would arrive today by 11am. It did, so far so good. When I confirmed with parts this morning they then transferred me to service and I spoke with Tran. I let her know I’d like to come in at 2pm to have the tire placed on car. She said she could do that and to ask for her. Still good. I arrived asked for Tran and she said they’ll get started and it should be done in 45 minutes, again good. I waited for an hour and a half not good with my 2 year old and I decided to walk outside and my car was sitting there ready, how long who knows not good. Someone else said they’d help me cash out and I was charged $25 more than she said, they ended up adjusting it. As I was trying to leave 15 more minutes were spent trying to locate my wheel lock. It was still on the wheel. I spoke to manager as I left and said not the best experience. I drove to an appointment I had somewhere else and as I was driving I got an alert that my hood was open. The mechanic left wheel lock on wheel, didn’t close trunk, and my tires are all inflated differently. I’m not looking to bash anyone, stuff happens, we all have bad days but this survey will hopefully get folks to improve what they’re doing. More

Great, speedy service! I really appreciate the report card I’m given that shows attention was given to my entire car. I really appreciate the report card I’m given that shows attention was given to my entire car. More

Friendly professional and car repaired quickly. Repaired air conditioner and brakes and rotors on all four tires Repaired air conditioner and brakes and rotors on all four tires More

Deny is very friendly and helpful. he has provided great customer service.also the technician has done great job.thank you guys he has provided great customer service.also the technician has done great job.thank you guys More

Very friendly professional staff. Work was completed with time estimated. Waiting room very nice and clean Work was completed with time estimated. Waiting room very nice and clean More

Our car was finished earlier than we expected. Everyone we came in contact with was friendly and helpful. Everyone we came in contact with was friendly and helpful. More

GREAT SERVICE. IN AMD OUT IN AN HOUR. I had a 1 year old tire with a leak. I got right in for service. The tire had to be replaced, and was approved warranty cove IN AMD OUT IN AN HOUR. I had a 1 year old tire with a leak. I got right in for service. The tire had to be replaced, and was approved warranty coverage. Got done in about an hour with only a small charge to install the new tire. More

Courteous knowledgeable staff timely updates on repair progress reliable convenient trustworthy no high pressure sales progress reliable convenient trustworthy no high pressure sales More