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Folsom Lake Toyota

Folsom, CA

4.6
1,909 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,909 reviews

March 17, 2026

Rob at the service department took good care of me. He listened to all my concerns and even apologized for what the service department in my town didn’t do. More

by Helenbmolina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Mar 20, 2026 -

Folsom Lake Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 15, 2026

This place is awesome! I’ve shopped the competition and they are very priced competitive. The people are friendly, and the Technician quality seems very, very good. More

by Riponrvr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Budd
Mar 17, 2026 -

Folsom Lake Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 14, 2026

The service advisor, Xavier was top notch. No pressure and super efficient and extremely polite. Looking forward to working with him in the future with regard to my Toyota service needs. More

by tacomav001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xavier Morasch
Mar 15, 2026 -

Folsom Lake Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Xavier here at Folsom Lake Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 14, 2026

The Folsom lake Toyota service department is the best around. The service staff is friendly and knowledgeable. More

by Katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim McMullen
Mar 15, 2026 -

Folsom Lake Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 14, 2026

I have gone to this spot over the years and they have always provided great customer service. My advisor today was Xavier, he did a magnificent job keeping me in the loop with the work on the car. He let More

by dependonalcala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xavier
Mar 15, 2026 -

Folsom Lake Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 13, 2026

Very helpful and knowledgeable always clean willing t listen to concerns. Offered snacks and good seating. More

by AnnV
Recommend Dealer
Yes
Employees Worked With
Cris Avalon’s
Mar 15, 2026 -

Folsom Lake Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 13, 2026

John Smith, legend. Great customer service. I know that my vehicle was serviced and cared for. More

by Bmilt10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Smith
Mar 15, 2026 -

Folsom Lake Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 13, 2026

This is first time I had a bad experience and I will not be returning to Folsom Lake Toyota. Rude representative. More

by Granny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
Mar 15, 2026 -

Folsom Lake Toyota responded

Thank you for bringing this to our attention. We are truly sorry to hear about your recent experience, as this is not the level of service we strive to provide at Folsom Lake Toyota. Every guest deserves to be treated with courtesy and respect, and we regret that this was not reflected during your visit. We would appreciate the opportunity to learn more about what happened and work toward making things right. If you’re willing, please contact our management team at your convenience so we can address your concerns directly. Your feedback helps us improve, and we hope to have the chance to provide you with a better experience in the future. Thank you, Ryan Triebess Service Manager - Folsom Lake Toyota rtriebess@group1auto.com

March 13, 2026

Professional , great communication explained the total service requested included estimated time and everything was completed to my satisfaction. More

by RDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dereck
Mar 15, 2026 -

Folsom Lake Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 11, 2026

Ben and Chad were great to work with and made the buying experience easy eith no problems or pressure. More

by ramdc209
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben and Chad
Mar 14, 2026 -

Folsom Lake Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Folsom Lake Toyota! If you have any further questions, please don't hesitate to reach out!

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