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Folsom Lake Toyota

Folsom, CA

Overview
Reviews
Vehicles
4.6
1,518 Reviews
Call Dealership (916) 355-1500
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12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,518 reviews

December 14, 2023

Perfect service was great Rick brown is a real friendly and straight up honest and tells it like it is More

by Jglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
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Dec 19, 2023 -

Folsom Lake Toyota responded

It's fantastic to hear that you had a great experience and that Rick provided friendly and honest assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

It was a great experience at the dealership. They did fantastic job. I always recommend Folsom Lake Toyota. More

by rendlasudhakar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Dec 15, 2023 -

Folsom Lake Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Prompt service. Very helpful. Was approached immediately and asked if I was looking for a certain car. More

by drew510
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Dec 14, 2023 -

Folsom Lake Toyota responded

It's great to hear about the prompt and helpful service you received! Congratulations on your new vehicle! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

I have been working with Rick Brown as my advisor for years and is excellent! He is the best! Rick is informative , knows what he is talking about, and listens to all customer concerns. More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Report | Print
Dec 15, 2023 -

Folsom Lake Toyota responded

Having a reliable advisor like Rick can make all the difference when it comes to car maintenance. It's great to hear he's been so helpful and attentive to your concerns over the years! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

The service advisor was not honest. He was making excuses after excuses when I asked for my car status. More

by zleung40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
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Dec 13, 2023 -

Folsom Lake Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 10, 2023

Terrible service. I took my 2023 Toyota Prius Prime to get my first 5,000 mile service to Folsom Lake Toyota. The service tech didn't reset the service required. Seco More

by rpratab
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Danny Cross
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Dec 12, 2023 -

Folsom Lake Toyota responded

Thank you for your feedback about the negative service visit experience and the lack of communication because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Jeffrey Bear, General Manager jbear@folsomlaketoyota.com

December 10, 2023

Very personable & informative. Felt very comfortable. I made the right decision on a great vehicle, having no remorse that I didn’t travel to their competitor. Wonderful job, & im More

by Lilliansdaughter
Recommend Dealer
Yes
Employees Worked With
Kerry
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Dec 13, 2023 -

Folsom Lake Toyota responded

It's wonderful to hear that Kerry and John provided you with a personable and informative experience! Feeling comfortable and assured in your decision is such an important aspect when purchasing a vehicle. Their efforts seem to have made a positive impact on your decision-making process. Congratulations on your new vehicle!

December 09, 2023

Folsom Lake Toyota has always given me exceptional customer Service. I purchased my vehicle there and even though I do not leave in the area, I do not mind driving 30 miles to do my vehicle’s service More

by angelescroman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gibriel Kargbo
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Dec 13, 2023 -

Folsom Lake Toyota responded

It's fantastic to hear about your positive experience with Folsom Lake Toyota! Trust and exceptional service are crucial when it comes to vehicle maintenance and purchasing. It's great that we've earned your trust to the extent that you're willing to drive the extra miles for our service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Folsom Lake Toyota has always been very responsive to my vehicle maintenance needs. I appreciate their professionalism. More

by Carlos_aguila57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Torres
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Dec 12, 2023 -

Folsom Lake Toyota responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Great service, friendly people and comfortable service area. Very good communication by text for updates. More

by Billgeorge92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Dec 08, 2023 -

Folsom Lake Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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