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Folsom Lake Toyota

Folsom, CA

4.6
1,476 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,476 reviews

October 27, 2023

Everyone is as always so cheerful and helpful. The waiting area is comfortable and clean. More

by dischertz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalos
Oct 31, 2023 -

Folsom Lake Toyota responded

It's wonderful to hear that everyone is consistently cheerful and helpful and that you find the waiting area comfortable and clean. A welcoming and clean environment can greatly enhance the customer experience. Your feedback is valued.

October 24, 2023

David and Gibriel inside, along with others, are kind and helpful. Today was my third consecutive visit where promised work was NOT completed. I have been paying for work that I later discover was not done More

by tlittle
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
David Michael Mc, Gibriel Kargbo
Oct 27, 2023 -

Folsom Lake Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 24, 2023

Process was easy and staff was mostly friendly and professional. I used Costco auto buying service and it was super easy. More

by kaygee10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry in sales
Nov 01, 2023 -

Folsom Lake Toyota responded

It's great to hear that the car-buying process was easy, and the staff was mostly friendly and professional. Using the Costco auto buying service and having a super easy experience is a convenience many customers appreciate. Enjoy your new vehicle!

October 22, 2023

I was treated great. The service writer Ahn kept me informed of the progress. I will recommend this location. More

by chuckf53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahn
Oct 22, 2023 -

chuckf53 responded

Great service

Oct 22, 2023 -

chuckf53 responded

Price was high

Oct 22, 2023 -

chuckf53 responded

Same

Oct 22, 2023 -

chuckf53 responded

Same

Oct 22, 2023 -

chuckf53 responded

Same

Oct 22, 2023 -

chuckf53 responded

Same

Oct 23, 2023 -

Folsom Lake Toyota responded

Thank you for your kind words for our staff, we appreciate it!

October 19, 2023

Efficient and friendly. A car wash would have been nice. Other dealers provide ca washes. More

by Pressld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sun was great
Oct 20, 2023 -

Folsom Lake Toyota responded

We appreciate your feedback, and we'll certainly consider your suggestion about providing car washes. We're glad to hear that you had an efficient and friendly experience. Thank you for your input!

October 15, 2023

I get good service and respect from Folsom Toyota. They walk you through what is going to be done with your vehicle. Nice area to wait too. More

by Rc.lapashay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mcalexander
Oct 17, 2023 -

Folsom Lake Toyota responded

We're delighted to hear that you received good service and respect at Folsom Lake Toyota. Walking customers through what will be done with their vehicles and providing a comfortable waiting area are important aspects of ensuring a positive experience. Your satisfaction and the quality of our service are important to us, and we're here to continue providing excellent service for all your future needs. Thank you for choosing us!

October 13, 2023

Folsom Lake Toyota has friendly staff that really put effort into listening to your issue and getting to the bottom of it. They are not out to nickel and dime you. I’ll come back! More

by wl_lawlor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Oct 17, 2023 -

Folsom Lake Toyota responded

It's wonderful to hear that you had a positive experience at Folsom Lake Toyota with their friendly staff who genuinely listen to your concerns. Thank you for sharing your feedback, and we hope you continue to have pleasant experiences when you return in the future!

October 13, 2023

Quick and efficient they said they checked the a/c but it is not on my paperwork so I am doubtful More

by Dianepool
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Baptista
Nov 01, 2023 -

Folsom Lake Toyota responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (916) 850-8399. I look forward to speaking with you. Jeffrey Bear General Manager (916) 850-8399 jbear@folsomlaketoyota.com

October 11, 2023

Check in was timely, waiting area is nice with plenty of seating. Service representative was friend and car was ready within the timeframe provided at check in! More

by Russeylong1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Any Vo
Oct 12, 2023 -

Folsom Lake Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 11, 2023

Easy purchasing process and relatively fast. Skyler was great to work with and Trent got my deal over the finish line. Everyone was friendly and I love my new truck. I feel like a got a fair pri More

by Jenn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Skyler Michael, Trent Wall
Oct 13, 2023 -

Folsom Lake Toyota responded

Congratulations on your new truck! We're thrilled to hear that you had an easy and relatively fast purchasing process and that Skyler and Trent provided you with great assistance. Friendly service and fair pricing are what we aim for. Thank you for choosing Folsom Lake Toyota, and we appreciate your kind words! Enjoy your new vehicle!

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