Folsom Lake Toyota

Here for first service visit on new vehicle. Process was simple and quick! Customer service was excellent! Process was simple and quick! Customer service was excellent! More

Everything was professional, quick and easy. I’ll be bringing my car back next time. Thank you very much. I’ll be bringing my car back next time. Thank you very much. More

The dealership was good, but there are a few improvements I could see. The lounge area was not very comfortable and there were no close power outlets for charging phones/laptops while working. Making it a mo I could see. The lounge area was not very comfortable and there were no close power outlets for charging phones/laptops while working. Making it a more welcoming space would be nice. More

Service rep Laura was very helpful. Whole team at folsom lake Toyota serbvice center are always very professional. Whole team at folsom lake Toyota serbvice center are always very professional. More

Peter in the service department was very helpful and knowledgeable on my car. We will be back knowledgeable on my car. We will be back More

It was our second time buying a brand new car. First time was an awesome experience at a different Toyota dealership. This second time was very much of a nightmare… We paid a $500 deposit for a n First time was an awesome experience at a different Toyota dealership. This second time was very much of a nightmare… We paid a $500 deposit for a new 2023 Toyota rav4 hybrid. We waited over 2 months for our car to arrive. We finally get a text saying the car was ready yesterday. My husband tells the sells man(Sean) that we couldn’t make it in till Saturday so he proceeds to explain the 48 hour hold. So my husband gets the afternoon off and we head to the dealership. When we get there we see someone test driving our car. We weren’t too sure it was ours but assumed because of the color. We told them we were there to pick up our car, a manager comes out saying my husband didn’t show interest so they moved on the waiting list and that our 48 hour hold had expired. Not even 24 hours had gone by from the moment we got their text. Manager proceeds to say he will fix the problem and then sales man comes and says “ok you can take the car it was a misunderstanding”. We then proceeded to complete paperwork and were sent to “AJ” in charged of taking our payment which we paid in full, no financing. AJ was really nice at first not until we kindly declined extended warranty on the car. He insisted we needed to get the extended warranty, and we said no thank you we don’t want it, that’s when his attitude changed 100%. He was extremely rude!!! Made us feel extremely uncomfortable. What a stressful night! We did get the car but will never use Folsom toyota, never again. Sean was great and made things better with his kindness and professionalism . Thank you Sean for helping us! More

Great service once you are in there and comfortable lounge. Always very polite as well! lounge. Always very polite as well! More

Service dept rep was exceptional this last visit. Very efficient and communicative with no upsell. Very refreshing! Very efficient and communicative with no upsell. Very refreshing! More

They have always been quick , honest and nice place to hang out. I have been going there for a few years hang out. I have been going there for a few years More