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Folsom Lake Toyota

Folsom, CA

4.6
1,519 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,519 reviews

October 31, 2023

I love the service and how everyone was super friendly especially the associate that walked me threw the whole process for sure coming back love how everyone treated me here. More

by alma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalos
Dec 02, 2023 -

Folsom Lake Toyota responded

It's wonderful to hear that you had such a positive experience! Friendly and helpful associates can truly make a difference in the service process. Thank you for your business!

October 31, 2023

Very good experience with the dealership. Mitch Foster was very helpful with information and the purchase process. The day I took delivery there were many staff that were helpful. Mitch, Adam More

by jsheba57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
mitch foster, Adam, Mike
Dec 02, 2023 -

Folsom Lake Toyota responded

Congratulations on your new vehicle! We are thrilled that Mitch, Adam, and Mike provided you with a great sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

October 31, 2023

Chris Avalos is an excellent service advisor - very knowledgeable and patient explaining everything. I highly recommend him and his service team. More

by fredaorendt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Avalos, Service Advisor
Dec 02, 2023 -

Folsom Lake Toyota responded

Chris is an exceptional service advisor at Folsom Lake Toyota! Having someone knowledgeable and patient while explaining everything can truly make a difference in the service experience. Thank you for your business!

October 27, 2023

Everyone is as always so cheerful and helpful. The waiting area is comfortable and clean. More

by dischertz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalos
Oct 31, 2023 -

Folsom Lake Toyota responded

It's wonderful to hear that everyone is consistently cheerful and helpful and that you find the waiting area comfortable and clean. A welcoming and clean environment can greatly enhance the customer experience. Your feedback is valued.

October 24, 2023

David and Gibriel inside, along with others, are kind and helpful. Today was my third consecutive visit where promised work was NOT completed. I have been paying for work that I later discover was not done More

by tlittle
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
David Michael Mc, Gibriel Kargbo
Oct 27, 2023 -

Folsom Lake Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 24, 2023

Process was easy and staff was mostly friendly and professional. I used Costco auto buying service and it was super easy. More

by kaygee10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry in sales
Nov 01, 2023 -

Folsom Lake Toyota responded

It's great to hear that the car-buying process was easy, and the staff was mostly friendly and professional. Using the Costco auto buying service and having a super easy experience is a convenience many customers appreciate. Enjoy your new vehicle!

October 22, 2023

I was treated great. The service writer Ahn kept me informed of the progress. I will recommend this location. More

by chuckf53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahn
Oct 22, 2023 -

chuckf53 responded

Great service

Oct 22, 2023 -

chuckf53 responded

Price was high

Oct 22, 2023 -

chuckf53 responded

Same

Oct 22, 2023 -

chuckf53 responded

Same

Oct 22, 2023 -

chuckf53 responded

Same

Oct 22, 2023 -

chuckf53 responded

Same

Oct 23, 2023 -

Folsom Lake Toyota responded

Thank you for your kind words for our staff, we appreciate it!

October 19, 2023

Efficient and friendly. A car wash would have been nice. Other dealers provide ca washes. More

by Pressld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sun was great
Oct 20, 2023 -

Folsom Lake Toyota responded

We appreciate your feedback, and we'll certainly consider your suggestion about providing car washes. We're glad to hear that you had an efficient and friendly experience. Thank you for your input!

October 15, 2023

I get good service and respect from Folsom Toyota. They walk you through what is going to be done with your vehicle. Nice area to wait too. More

by Rc.lapashay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mcalexander
Oct 17, 2023 -

Folsom Lake Toyota responded

We're delighted to hear that you received good service and respect at Folsom Lake Toyota. Walking customers through what will be done with their vehicles and providing a comfortable waiting area are important aspects of ensuring a positive experience. Your satisfaction and the quality of our service are important to us, and we're here to continue providing excellent service for all your future needs. Thank you for choosing us!

October 13, 2023

Quick and efficient they said they checked the a/c but it is not on my paperwork so I am doubtful More

by Dianepool
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Baptista
Nov 01, 2023 -

Folsom Lake Toyota responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (916) 850-8399. I look forward to speaking with you. Jeffrey Bear General Manager (916) 850-8399 jbear@folsomlaketoyota.com

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