Folsom Lake Toyota

New experience service My first time service experienced with Folsom Toyota. Overall, I think it is worth of trying a different service dealership. Professional attitude, sh My first time service experienced with Folsom Toyota. Overall, I think it is worth of trying a different service dealership. Professional attitude, short waiting to check ( with appointment ), huge waiting area, Bottom line, they want to do business with you. Of course, there are always room for improvement such as 15 miles cut off for shuttle, brake check up, fluid fill up should be included with the oil change service for $60 max. I highly recommend Paul ( Asst Srvc Mgmt), check it out yourself, don't take my word for it. More

The chef I was looking for a great deal and fast and easy!! Ed at Folsom Toyota helped me out with that, was there less than 2 hours and was able to trade my c I was looking for a great deal and fast and easy!! Ed at Folsom Toyota helped me out with that, was there less than 2 hours and was able to trade my car in an walked out with a perfect car for myself!! Ed helped me get the best deal for myself, thanks again!! More

Oil change Great service and friendly staff. I recommend any future Toyota customer contact FLT to experience a professional staff! Had an issue with the oil spi Great service and friendly staff. I recommend any future Toyota customer contact FLT to experience a professional staff! Had an issue with the oil spilling on the engine. They detailed the engine after their mistake More

If you like dishonesty and Mansplaining - this is the place. I am incredibly upset with Folsom Lake Toyota. I took my vehicle in to have the right passenger airbag fixed and two other warranty issue. The vehic I am incredibly upset with Folsom Lake Toyota. I took my vehicle in to have the right passenger airbag fixed and two other warranty issue. The vehicle was late being delivered and I insisted to NOT have my car washed as I was in a hurry for another appointment when I picked up my car. The dealership washed it anyway. When I got home, my husband and I discovered that someone at the dealership had dropped a tool on my right front door and tried to use touchup paint to hide it. When I called the dealership, the Service Manager said 1. We don't have touch up paint and 2. they did an inspection of my car prior. I said fine, send me a copy of it. Once I got off the phone, I called the parts department - right next door to the service department, and lo and behold - they had my touch up paint. The pre-inspection report shows that I have a small mark on my right rear quarter panel, which is absolutely correct. But not the door. I called Jay again to advise yet again that Folsom Lake should take care of my car, as I did not cause that damage and it was not there when I had dropped my car off. It is ABUNDANTLY CLEAR that a tool hit my car. He said that there is no way that the vehicle damage was caused by them. I said you guys had replaced my right passenger airbag and the door would have been opened....and it is possible that the tech damaged my car. He began to mansplain, in which I decided to bring my car in to show him the damage. Unfortunately, I did have to cancel my initial return appointment because of a work conflict. I have emailed Jay and the original service advisor repeatedly to try to reschedule - and I have not received a response. I have over 25 years of insurance experience and have appraised cars for prior insurance carriers. I am not some woman who doesn't know what is going on.....and it is an absolute insult to be treated in such a manner. I will never bring my car here again and will tell everyone I know not to bother with this dealership. More

Oil change completed quickly. My service rep was awesome. Liked that my car was washed for me! Used emailed coupon for oil change, tire rotation and multi point inspection. My service rep was awesome. Liked that my car was washed for me! Used emailed coupon for oil change, tire rotation and multi point inspection. More

Trouble Averted To keep things simple, my service rep named Jake treated me as an individual and not just someone on his list of service vehicles. He was personable To keep things simple, my service rep named Jake treated me as an individual and not just someone on his list of service vehicles. He was personable and caring from the start. My car wasn't ready when I arrived early evening after work. I learned Jake had left early and I was initially told they didn't know what they could do for me. Thankfully Jake had given me his personal cell number "just in case". I contacted him and learned he left due to becoming ill. He quickly stepped in and arranged for a loaner and apologized for the inconvenience. When I returned the loaner, he was again very personable and empathetic BEFORE I told him I had patronized Folsom Lake Toyota since 1999 and given my loyalty, I expected excellent customer service. Jake is an excellent example of personalized customer service. His remarkable service averted an unnecessary loss of a long time customer. Thank you Jake. More

Perfect! David McCann was so friendly. I will be requesting him to do my service from now on. He was quick to get me updates and made sure I got the best price David McCann was so friendly. I will be requesting him to do my service from now on. He was quick to get me updates and made sure I got the best price. More

Great Service!! Been going to Toyota for 10 years and I continue to get great service.. Jake Scoggins has taken care of me the past two times and he is courteous, li Been going to Toyota for 10 years and I continue to get great service.. Jake Scoggins has taken care of me the past two times and he is courteous, listens to my issues with my car and makes sure they are addressed. Other reps have been just as nice and thorough as well. Glad I can get my car serviced by good people. More

Alternator replaced My alternator went out I called Rick Brown my service advisor and he ordered a new part and the next day I was in and out within a couple hours great My alternator went out I called Rick Brown my service advisor and he ordered a new part and the next day I was in and out within a couple hours great service More

Ken was very helpful to find what i needed. He answered most of my questions and even recommended a shop for the tint. HE stay with me while waiting for the Financing Mgr. I got the car I want He answered most of my questions and even recommended a shop for the tint. HE stay with me while waiting for the Financing Mgr. I got the car I wanted with good deal More