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Folsom Lake Toyota

Folsom, CA

4.6
1,667 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,667 reviews

August 15, 2025

Amazing customer service. Extremely friendly staff . Folsom Toyota gave us the best deal possible and made the process super easy. From the moment we walked in, their staff g More

by Susana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett, Daniel, Mitchel and Mo
Aug 17, 2025 -

Folsom Lake Toyota responded

Hi Susana, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 14, 2025

Had my diff oil changed in both front and rear on my truck. In and out in just over an hour with an afternoon appt. Asst Service Manager Jay was great: friendly, professional. Price was reasonable. I di More

by muddy taco
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Bridgeman
Aug 15, 2025 -

Folsom Lake Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2025

FLT has consistently been a friendly, no pressure and highly accommodating dealership. John Key is a professional and knowledgeable sales representative on each occasion I have purchased my Toyota vehicl More

by Kathyfischer1103
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Key, Alex, Carl
Aug 16, 2025 -

Folsom Lake Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Folsom Lake Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2025

Excellent customer service, quickly scheduled service appointments, timely service, great communication, great coupons that help with costs. More

by Lindarnccm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Cross
Aug 13, 2025 -

Folsom Lake Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

August 13, 2025

Has new rules about salvaged vehicles. Worry about my prius c being worked on correctly. More

by Mamapam61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Aug 15, 2025 -

Folsom Lake Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 10, 2025

It has always been a good experience when taking my Camry in for service. No complaints! More

by lenbros
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Smith
Aug 11, 2025 -

Folsom Lake Toyota responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 10, 2025

The check-in process was a nightmare. I waited 25 minutes to be checked in for an appointment and they took people that checked in after me. I had to go talk to the manager to get service More

by tph4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tran
Aug 12, 2025 -

Folsom Lake Toyota responded

Thank you for taking the time to share your feedback. I’m truly sorry to hear that your recent visit did not meet your expectations, especially regarding the timeliness of service. We understand that your time is valuable, and I apologize that we were not able to complete your check in as quickly as you had hoped. While we do experience high volume at times, that’s no excuse for leaving you feeling that urgency was lacking. We’re actively reviewing our processes to improve efficiency without compromising the quality of work. I’d like the opportunity to speak with you directly so we can address your concerns and work toward restoring your confidence in us. Thank you again for your honest feedback—it helps us get better. Dave Lanzone, Service Manager Folsom Lake Toyota | 916.850.8459 | mholmes@Group1Auto.com

August 09, 2025

Folsom Lake Toyota always does an excellent job servicing our three Toyotas. We can always rely on honest reputable costs and estimates from them and greatly appreciate that our service advisor C. Avalos al More

by randallcadden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalos
Aug 10, 2025 -

Folsom Lake Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Avalos and the team here at Folsom Lake Toyota!

August 08, 2025

This place is amazing! Xavier our service rep was EXCEPTIONAL! Will use this dealership again! More

by Jpickolick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xavier, Morasch
Aug 09, 2025 -

Folsom Lake Toyota responded

Hi, we're happy you found Xavier to be so supportive during your experience here at Folsom Lake Toyota. We are always more than happy to assist you if anything else comes up. Take care!

August 08, 2025

Chris Avalos is an excellent service writer who doesn’t pressure you to get the recommended repairs done on the same day. He is empathetic toward customers concerns about repair costs. I gave a four star More

by kirkfujikawa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Avalos
Aug 12, 2025 -

Folsom Lake Toyota responded

Thank you for your kind words, we appreciate your feedback. Our team takes great pride in providing excellent service and we are happy to hear Chris was able to assist you. We apologize for any inconvenience with our shuttle service and will pass along your suggestions for our team as we are always looking for ways to improve. We appreciate your business!

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