Folsom Lake Toyota

Very attentive and helpful service-especially my service rep Laura Torres- goes above and beyond consistently- thank you! rep Laura Torres- goes above and beyond consistently- thank you! More

Always great service at Folsom Lake Toyota. David always does a great job explaining the problems and offering options available to best address the issue. David always does a great job explaining the problems and offering options available to best address the issue. More

David M. Was kind and so help both days . 7th 8th my tire carthank you Was kind and so help both days . 7th 8th my tire carthank you More

Paul in the service department is the best. He’s always giving us prompt updates for our vehicle and the team gets in early to get vehicles out quickly. On my last service I dropped off at nigh He’s always giving us prompt updates for our vehicle and the team gets in early to get vehicles out quickly. On my last service I dropped off at night so it was their first thing and it was finished before 7 am! The service department is great. More

This dealership has been great so far. I used various service writers and all of them were extremely nice and helpful. The service department has been great overall. I used various service writers and all of them were extremely nice and helpful. The service department has been great overall. More

The service manager was not responsive to my voicemail. I expected a response but didn’t get it. I expected a response but didn’t get it. More

Repeat customer - Toyota Service is my go to for oil changes, etc. We were treated very well and Danny was patient in answering our questions. He was cheerful and professional as well. changes, etc. We were treated very well and Danny was patient in answering our questions. He was cheerful and professional as well. More

Absolutely satisfying experience at this location. Peter was amazing as usual. No issues and hassle free. I will continue to come here as long as I have my vehicle. Peter was amazing as usual. No issues and hassle free. I will continue to come here as long as I have my vehicle. More

We had a wonderful experience at Folsom Lake Toyota. Very friendly and informative. We knew exactly what we were looking for and Chris Fabiani was great in showing us those vehicles. We felt comfortab Very friendly and informative. We knew exactly what we were looking for and Chris Fabiani was great in showing us those vehicles. We felt comfortable throughout the entire process and never pressured. Awesome purchase experience. We love our new Toyota Highlander! More

BUYER BEWARE. DO NOT DEAL with these folks especially if you are coming from a distance or trying to buy your new/used car online.  I bought a car from these fo DO NOT DEAL with these folks especially if you are coming from a distance or trying to buy your new/used car online.  I bought a car from these folks and it turned out to be a very costly decision ever trusting them.  First, they refused to send me the documents to enable me to register the car or even have it driven. I was not even provided with a dealer tag. I was told the documents would be sent to me soon. I waited 1, 2, 3 months but the documents never came. I had bought a car, I could not drive because there was no registration, no dealership tag and no title. No one reached out or communicated with me about what was causing the delays- I was in a limbo. I had to reach out when it was approaching 3 months from purchase and was told they had some issues they were working on. As if that was not bad enough, after waiting close to 3 months and no documents still, I decided to take the car to the closest dealership to my home to have it inspected. I then got a $4600 bill for damaged drive-train parts for a car that I had barely driven. I reached out to this dealership and they tell me it's been almost 3 months since I bought the car and so nothing can be done, sorry. This, to me, is the classic definition of insensitivity and a customer service fiasco and, seeming like a FRAUD. Please, prospective buyer, beware! This is the worst experience I have ever had buying a car online. They are not honest people. "A single word is usually enough for the wise" More