Folsom Lake Toyota

Good and they help me out and delay the pick up my because I have to do something and set the the equipment up for me thanks alot because I have to do something and set the the equipment up for me thanks alot More

John Key was a tremendous help. I was impressed with everyone at the dealership, but John Key was outstanding. everyone at the dealership, but John Key was outstanding. More

I was left standing outside, knocking on doors at 8:30 in the morning because the simple commitment of a scheduled appointment was too much. EIGHT hours later, they reached out, no acknowledgement or apolog the morning because the simple commitment of a scheduled appointment was too much. EIGHT hours later, they reached out, no acknowledgement or apology for blowing me off. Horrendous customer service. More

I got great service and good help getting a rental car to get to work when they were hard to find. Thanks John Key get to work when they were hard to find. Thanks John Key More

Bought a used vehicle and was assured nothing was wrong and it was in “good condition”. Shortly after a few months it began having very expensive mechanical problems. Recently the vehicle has been in the s and it was in “good condition”. Shortly after a few months it began having very expensive mechanical problems. Recently the vehicle has been in the shop 5 times within a 3 week period. What did management do to resolve the issue? They tried to sell me a more expensive vehicle which would have cost me more per month than I was already paying for my current vehicle. They didn’t even offer to cover any of the repairs despite a service contract they also sold me that did not cover any of the repair expenses. More

Jeff Stoughton is an awesome advisor at Folsom lake Toyota. He goes above and beyond to ensure you are happy Toyota. He goes above and beyond to ensure you are happy More

Gibriel did a great job helping me . He was attentive to my needs and concerns. Explained my warranty and mileage information for my next visit! Thank You my needs and concerns. Explained my warranty and mileage information for my next visit! Thank You More

John Key is the best in the business. Highly recommend him and Folsom Lake Toyota. him and Folsom Lake Toyota. More

Waited 20 min to talk to a service agent, they promised they would call back. Waited all day- no call back. Second time this has happed. I’ve purchased 4 calls from them. Reconsidering… they would call back. Waited all day- no call back. Second time this has happed. I’ve purchased 4 calls from them. Reconsidering… More

Took my Camry in on Wednesday and didn’t get it back for almost a whole week. They were doing a recall on it and had broken something that need to be replaced. Waited a week and then got told by my service almost a whole week. They were doing a recall on it and had broken something that need to be replaced. Waited a week and then got told by my service consultant David McCann that I would have to wait another week to get my car back. They told me it was because their shipping had been delayed. I went in to get a loner car and had the hardest time getting the car in the first place because everyone there was thinking I was looking to get a random rental. I was told to go back to my service consultant and he didn’t remember who I was. They showed little no care about the service they were giving. This location has let me down so many times that I am scared to bring my car in here. More