Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Folsom Lake Toyota

Folsom, CA

Overview
Reviews
Vehicles
4.6
1,459 Reviews
Call Dealership (916) 355-1500
View Awards

12747 Folsom Boulevard

Folsom, CA

95630

Directions

By Type

Showing 1,459 reviews

March 14, 2025

Excellent customer service by the Service Team! ! Easy to schedule an appointment by texting a customer service representative!! Love it!! More

by kisuyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Barwick
Report | Print
Mar 18, 2025 -

Folsom Lake Toyota responded

Hi, our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 12, 2025

The service was very fast and great person to work with. Great area to wait. More

by mdixon1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Mar 15, 2025 -

Folsom Lake Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 09, 2025

Excellent customer service, top notch service writers. I highly recommend Folsom Lake Toyota Service Center. More

by tassie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gibriel Karbgo
Report | Print
Mar 12, 2025 -

Folsom Lake Toyota responded

Hi Tassie, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

March 09, 2025

Have taken my truck to Folsom for the last three years, began because the competing dealers were insistently using a really bad AI phone tree. So I went with a high touch dealership More

by JJW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
john
Report | Print
Mar 13, 2025 -

Folsom Lake Toyota responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Rich Russo Service Manager rrusso@Group1Auto.com

March 07, 2025

Great service beginning to end. John Smith is very polite and knowledgeable service rep. My appt was a pleasure. Love your waiting area. More

by Birgitta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Smith
Report | Print
Mar 09, 2025 -

Folsom Lake Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 07, 2025

My experience was great - my service manager was outstanding- he kept me informed and was very helpful More

by Back2backdb2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anh ( spelling?)
Report | Print
Mar 09, 2025 -

Folsom Lake Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 06, 2025

Folsom Lake Toyota’s service department has been timely and professional. The staff have all been great. More

by cc.main
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Melis
Report | Print
Mar 09, 2025 -

Folsom Lake Toyota responded

Hello, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2025

Great customer service and personnel that have the customers interest in mind. Wait area very comfortable More

by Coradel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalos
Report | Print
Mar 09, 2025 -

Folsom Lake Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 04, 2025

They were honest and accommodating. The price they quoted is price they delivered on. It was worth the drive. More

by martygol
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Foster
Report | Print
Mar 09, 2025 -

Folsom Lake Toyota responded

Hello Martygol, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 04, 2025

Showed up to test drive a truck and was immediately greeted by a professional and friendly sales associate, Ben, and although the truck I initially wanted to look at wasnt a good fit, Ben helped me fi More

by dkellenbox
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben, Carl, Stephen, Jon
Report | Print
Mar 09, 2025 -

Folsom Lake Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Folsom Lake Toyota! Thanks again for the recommendation, and have an amazing day!

1
...
7
8
9
...
146