Folsom Lake Toyota

Best salesman Our family has bought several cars from John Keys he always takes excellent care of us and makes the process so easy. I recommend him to everyone I k Our family has bought several cars from John Keys he always takes excellent care of us and makes the process so easy. I recommend him to everyone I know that wants to buy a new car. I will always buy from John. More

Helpful and friendly We found our experience professional, and knowledgeable in regards to our needs. as far meeting the criteria of which Toyota was best fit. We have alr We found our experience professional, and knowledgeable in regards to our needs. as far meeting the criteria of which Toyota was best fit. We have already shared our positive experience with family and friends and recommend the dealership and personnel mentioned. Thank You! More

Helpful Salespeople Who Listen To Your Needs We had been looking for a new 2019 pickup truck and had already visited Toyota, Ford, and RAM dealerships in the Roseville area. We found the salespe We had been looking for a new 2019 pickup truck and had already visited Toyota, Ford, and RAM dealerships in the Roseville area. We found the salespeople at Folsom Lake Toyota, especially John Key, to be very helpful in researching and locating Tundra pickups at surrounding dealerships for us to test drive. We plan to drive this pickup truck for 20+ years so we were very precise about our requirements for the engine, types of seats, towing, navigation, and required Toyota safety sense capabilities. John Key was able to locate a pickup that provided everything we wanted, with no extra option packages that we did not want. We are happy with the Tundra and the price we paid, and we will recommend John Key and Folsom Lake Toyota to our friends and family. More

Deceptive sale tactics, poor after sale experiences. I bought the 2019 SR5 Tacoma from this dealership on 8/28/19. During signing the paperworks Trent tried to sell me the premium care plus and Toyota V I bought the 2019 SR5 Tacoma from this dealership on 8/28/19. During signing the paperworks Trent tried to sell me the premium care plus and Toyota VSA package. I bought these packages because he told me that the maintenance costs for 30k and 45k alone would cost more than the total mount I paid for the 5 years/55k miles premium care plus package that I bought. he told me that he wanted to help me but when I went home a look up the maintenance cost for my truck up to 55k miles from Folsom Lake Toyota service website, it costs way less that what he the package the I prepaid. Of course I was very upset and came by the dealership the next day to cancel them. Another issue was that the check engine light came on on the truck the next day I bought the truck. This happened at 30 miles on odometer, called them and they told me to continue to drive it and it will go away after a few miles. It is now at 90 miles on the odometer and it is still on. I was very concerned that this happened on a brand new truck but they didn't seem to care much after the sale. More

Incompetent FLT Terrible Customer Service I had a confirmed appointment with a text reminder which included the model of my car. They turned me away saying they couldn’t change the oil on tha I had a confirmed appointment with a text reminder which included the model of my car. They turned me away saying they couldn’t change the oil on that model when I got there. They offered nothing for wasting my entire afternoon. Incompetence. More

Awesome experience with Alex and Spencer We walked in there looking for a truck and with all of their help we walked out there very happy things to Alex and Spencer awesome job thank you very We walked in there looking for a truck and with all of their help we walked out there very happy things to Alex and Spencer awesome job thank you very much. More

Always Great Service I have been going to Folsom Lake Toyota Service Center for Over 15 years. Starting with a Sienna van, than 4Runner, then, Celica and know with a 2015 I have been going to Folsom Lake Toyota Service Center for Over 15 years. Starting with a Sienna van, than 4Runner, then, Celica and know with a 2015 Prius. Gibriel, you are the best. I am always treated as VIP. My car always serviced on time and perfect. I never had any issue whatsoever. I also bought my Prius from Folsom Lake Toyota and I had a great experience as well. I recommend Folsom Lake Toyota to any service or purchase you need. Just I forgot to mention that I also sold my son's 2 years old Honda Civic last year that was on lease from Honda to this dealership and I got a great price for it. Thanks again for your great service. More

Horrible service Experience Was told that didn't need an appt, to just come in to replace a flat. They lied. Waited forever. Very Dishonest and kept leading us on, on when the t Was told that didn't need an appt, to just come in to replace a flat. They lied. Waited forever. Very Dishonest and kept leading us on, on when the tire was in. Everyone played stupid and acted like they knew nothing and didnt offer to find out any answers More

Service Dept unresponsive Toyota brought in 3 times with early am appt, left all day for check engine light, late afternoon finally diagnosed the code? Would not repair under Toyota brought in 3 times with early am appt, left all day for check engine light, late afternoon finally diagnosed the code? Would not repair under warranty though clearly identified as a warranty item. Service advisor said he would go to bat with service manager, then would not respond to phone call or text. Disappointed with neglect of customer On a certified Toyota vehicle More

Dont go here While the dealership is not at fault for the major engine repairs my sienna with 60000 mile needs they are responsible for the the horrific service I While the dealership is not at fault for the major engine repairs my sienna with 60000 mile needs they are responsible for the the horrific service I recieved. Indelat with phone calls not returned, the car not finished when when promised twice, service advisor who.made it clear that bad reviews on previous services would be an issue and the telling me i.needed to give him good review because it effected his pay and if I couldn't just not to do the review. I would recommend never stepping foot in this dealership. More