Ford Country

Did not complete work promised satisfactorily On 19 June 2019 I brought my 2018 Fusion to the service dept for replacement of the front wheel well splash guard. The estimate for the work was $500. On 19 June 2019 I brought my 2018 Fusion to the service dept for replacement of the front wheel well splash guard. The estimate for the work was $500. After waiting 2 hrs I was pleasantly surprised to discover that the cost would be only $286.10. After a few days of driving, I noticed that the splash guard they had replaced had fallen off. We brought the car back to Austin at Ford Country and left it there from 12 July to 15 July so they could fully evaluate the problem. When we picked up the car we were told that they could not fix the problem and recommended that we take the car to a body shop for an estimate. Since it was obvious to them that they did not have the expertise to repair this type of problem in the first place, I asked for a refund of the money I had paid to have the problem fixed. They refused. I guess Ford Country does not stand behind its work and is only interested in taking your money. I will be writing to Ford Motor Co in Michigan to inform them about the devious and unprofessional activities of this dealership. We have 3 new Ford automobiles in our family and have always been a "Ford Family". We will continue to purchase Fords, but definitely not from Ford Country. More

Purchasing New 2020 Explorer ST from Country Ford I received Excellent service from Kevin Schwan in my purchasing of a 2020 Explorer ST. Kevin spent a lot of time in locating this car from another loc I received Excellent service from Kevin Schwan in my purchasing of a 2020 Explorer ST. Kevin spent a lot of time in locating this car from another local Ford dealer which had the color an options on it that wanted. Everyone at Ford Country were very pleasant during the purchase and training with this new 2020 Explorer. I would highly recommend this Ford dealership and Kevin my salesperson there. More

Smooth and communicative. Keven Schwan went above and beyond to make a difficult time for me very easy. His informative knowledge of the vehicle and the process made the purcha Keven Schwan went above and beyond to make a difficult time for me very easy. His informative knowledge of the vehicle and the process made the purchase an enjoyable process. I highly recommend his professional assistance More

Quick and simple I had the sales representative named Kevin Schwan. He was upfront, no non-sense. Was able to come in, get a test drive, negotiate a price and come in I had the sales representative named Kevin Schwan. He was upfront, no non-sense. Was able to come in, get a test drive, negotiate a price and come in the next day ready to buy. Truck I bought was in great shape, runs smooth and perfect. The payment process was also fairly quick. After the preapproval specifics were figured out (takes about 30min - 1 hour) not too bad, I was taken to the back to talk about warranties with a wonderful woman named Kelly who I guarantee will give you all options of a warranty and will try to get the best warranty plan available to your specific situation. This was my first time buying a vehicle on my own and it was a very friendly, quick and upfront experience and I highly recommend this dealership. More

Was a amazing car buying experience My salesman Marvin Gomez was very helpful. He answered all my questions and concerns and help me get the car I wanted. Everyone was very friendly as w My salesman Marvin Gomez was very helpful. He answered all my questions and concerns and help me get the car I wanted. Everyone was very friendly as well, it was a hot day so I had at least 5 people ask me if I need or wanted more water . I thought that was very considerate. Tonia the receptionist was so sweet with a amazing attitude. Ryan in finance was also very nice an helpful and explained everything to me in detail. More

Kevin Clyde Ford Country was really welcoming and listened to what we were looking for. Kevin Clyde was the salesman that found me my first car, a 2019 Ford Escap Ford Country was really welcoming and listened to what we were looking for. Kevin Clyde was the salesman that found me my first car, a 2019 Ford Escape, he was really kind and friendly to my dad and I. Totally understood the perspective of safety my dad was looking for in my first car. He was diligent in accommodating to our wants and continued to follow up with me the week after buying the Escape making sure I was happy with my purchase and informing me on the next steps to come regarding registering. Overall great experience and awesome customer service. More

Consistency, friendliness and comfort! This is our third vehicle purchase from Frank Luciano and he is amazing! Always has a smile on his face, always available and listens to your needs This is our third vehicle purchase from Frank Luciano and he is amazing! Always has a smile on his face, always available and listens to your needs! Can't go wrong it's a win-win! We love our Ford platinum expedition! If you want A beautiful vehicle and an awesome salesman go see him! Dan M. And Kelly H. were Great as well! Everyone makes you feel comfortable from the start! What are you waiting for go to Ford country! More

buying a mustang gt great people, got the price as quoted, frank was on the ball to help us , Kelly was very professional, all in all a great buying experience,,,,, great people, got the price as quoted, frank was on the ball to help us , Kelly was very professional, all in all a great buying experience,,,,, More

I didn’t feel pressured or rushed Rebecca was very sympathetic and understanding of my situation and she didn’t force me or push me to buy anything , she walked me through everything a Rebecca was very sympathetic and understanding of my situation and she didn’t force me or push me to buy anything , she walked me through everything and was very thorough and helpful. She did a great job. More

Terry & Gail I don’t do much internet but can do it with this link, so thanks. I’m what they call an old school guy and Frank Luciano although young is an old soul I don’t do much internet but can do it with this link, so thanks. I’m what they call an old school guy and Frank Luciano although young is an old soul. Great dealing with him and the store. I would absolutely recommend seeing Frank! More