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Ford Country - Service Center

Henderson, NV

4.5
304 Reviews
Call Service Center (702) 832-0842

304 Reviews of Ford Country - Service Center

Sort by
March 23, 2023

The employees were very courteous and friendly. They provided excellent service as well as a complementary car wash. More

by Fab55ba
Recommend Dealer
Yes
Employees Worked With
Juan "JP" Talavera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2023 -

Ford Country responded

Hello, Thank you for the great 5 star review. It was our pleasure to serve you. Please let us know if we can help with anything else. We look forward to seeing you again!

Helpful
March 22, 2023

The service at Ford Country is always outstanding, friendly employees from the front desk to parts department to the mechanics and service advisors. More

by Bronc
Recommend Dealer
Yes
Employees Worked With
Juan "JP" Talavera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Watkins
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Mar 22, 2023 -

Ford Country responded

Hello, Thank you for your great 5 star review. We are pleased that you enjoyed your experience with us. Please let us know if we can help with anything else. We look forward to seeing you again.

Helpful
March 20, 2023

Loved the ease of Happy Hour Drive thru. Enjoyed the coffee and protein bar as I waited for my car. Everyone along the way was friendly and eager to help or assist. Great experience. More

by Christina929
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Carina Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Ford Country responded

Hi Christina, Thank you for the great 5 star review. We are pleased that you took advantage of Happy Hour. Please let us know if we can help with anything else. We look forward to seeing you again.

Helpful
March 17, 2023

Lou Pelekai was my service advisor and did a excellent job of explaining my questions about the brakes. More

by glnorton
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louie Pelekai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Ford Country responded

Hello, Thank you for your great 5 star review. We are lucky to have Lou on the team. Please let us know if we can help with anything else. We look forward to seeing you again!

Helpful
March 17, 2023

Courteous, helpful and kind service personnel. The service that I had requested to be completed was completed ahead of the estimated time. Kirt, Carina and Zachary were all helpful. More

by dmthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Kaylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carina Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Ford Country responded

Hello, Thank you for your great 5 star review. We are lucky to have such a caring staff. Please let us know if we can help with anything else. We look forward to seeing you again.

Helpful
March 15, 2023

From the soliciting of the appointment to scheduling, Ford Country was consistent, efficient, personable, and professional. More

by jracreativ
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Brandenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Hanks
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Mar 15, 2023 -

Ford Country responded

Hello, Thank you so much for your great 5 star review. We are lucky to have Sarah and Carl on the team. Please let us know if we can help with anything else. We look forward to seeing you again.

Helpful
March 15, 2023

Not a fan of the 3% percent charge when paying with a debt or credit card for an oil change. More

by andrew.vg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Mar 15, 2023 -

Ford Country responded

Hi Andrew, We apologize for the inconvenience of the fees, unfortunately in this digital world, fees are becoming more prevalent. I also wanted to let you know that there are no additional fees when using your debit card. The fee is only for credit cards. We appreciate your feedback. Thank you.

Helpful
March 03, 2023

The service was done as promised and in the amount of time promised as well. More

by manydogs4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Ford Country responded

Hi Carina, Thank you for the great 5 star review. Please let us know if we can help with anything else. We look forward to seeing you again!

Helpful
March 03, 2023

Service reliable. Price as quoted. Had to wait but I was a walk-in. Everyone is so nice More

by Cbarnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know names of those I dealt with
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Mar 03, 2023 -

Ford Country responded

Hello, Thank you for the great 5 star review. Please let us know if we can help with anything else. We look forward to seeing you again.

Helpful
March 03, 2023

Amazing fast great restaurant helped use my points a lot nicer the. The Decatur store More

by unlvrblrenegade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deon Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

Ford Country responded

Hello, Thank you for the great 5 star review. We are pleased that we could service your vehicle quickly, and that you were able to enjoy Mustang Sally's while you waited. Please let us know if we can help with anything else. We look forward to seeing you again!

Helpful
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