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304 Reviews of Ford Country - Service Center
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January 18, 2023
My service tech was wonderful and kind, but the level of service from the dealership in general is so poor. They have had my vehicle for over a month, they are waiting on parts, which I understand is an iss service from the dealership in general is so poor. They have had my vehicle for over a month, they are waiting on parts, which I understand is an issue, but they should be offering a loaner at this point. I made an appointment to get my vehicle in a month in advance and it took them 4 days to even look at it...and the list of excuses why things aren't moving faster goes on and on. They don't offer loaner or rental coverage. Just hey, here's a shuttle that will take you somewhere and it should be back in an hour. When I compare the level of service to what kind of care my husband receives at Findlay Toyota it truly makes me not want to have a Ford...simply because I dread taking my vehicle in. Customer service is definitely not a high priority for them. More
by Stephanie D.
Employees Worked With
Cynthia
Helpful December 30, 2022
Don’t use the service department! I was called by the dealership for a recall. I scheduled the appointment for 12/30 at 10:00 about a month ago after being told the work would take 2 I was called by the dealership for a recall. I scheduled the appointment for 12/30 at 10:00 about a month ago after being told the work would take 2 hours and at a very max 3. I showed up today, on time. I was checking the car in and the service writer said you might get your car back on Monday. I told him I was told the work would take 2 hours. He wanted to know who I’d talked to and I told him I had no idea probably the person that made the appointment in the system. He abruptly told me those people don’t know anything! He knew that it would take at least half a day to do the work. I told him to forget it and walked out. I don’t have time for them to keep my car 3-4 days to do 2 hours nor half a days (in my estimation, that’s 4 hours) work on my car!!! More
by Dmedeir
Employees Worked With
Service writer unknown
December 23, 2022
Best people! Best service! I I I I I I I I I I I Best service! I I I I I I I I I I I More
by The Chad
Employees Worked With
Other Employees :
Sam Jannoud, Brad Cambridge, Kayla Ramos, Amber Riddle
November 21, 2022
Truck stopped working on Sunday and on Monday Gaudin where I purchased the 2021 F150 would not work on it. Called Ford Country and Jose was able to diagnose problem over phone with Vin number. Truck w where I purchased the 2021 F150 would not work on it. Called Ford Country and Jose was able to diagnose problem over phone with Vin number. Truck was ready next day. Thank you very much Jose and Ford Country. I left my number with service rep to have customer service call me with no response More
by ralphmcave
Employees Worked With
Jose
October 18, 2022
Always helpful polite and quick - the work they do is appreciated - the customer is number one - thanks for handling all my needs - appreciated - the customer is number one - thanks for handling all my needs - More
by jcc11mini
October 12, 2022
Worst customer service ever! Stopped using their Service Dept. 7-8 years ago due to horrible experiences with their customer service dept/staff/and upper management, bought 4 ca Stopped using their Service Dept. 7-8 years ago due to horrible experiences with their customer service dept/staff/and upper management, bought 4 cars/trucks from them! Could not get in fast enough for to FF Dealer in LV as we were leaving for a trip, so took our Ford 250 Super Duty in to Ford Country at their scheduled appt time of 8:15 10/5. Told them to get back to us ASAP with the issue and resolution as we needed the truck back the next day in the afternoon, we were leaving town. NO ONE called us until late in the day stating could not figure what issue was and needed a supervisor to look at it. Called and asked for the supervisor, George who stated it was just tire issue, told to replace all of them as we had planned to anyway. George stated tires ordered and would be in by 9am next day, Thurs. No one again called with update Thurs., called George who stated tires do not come in, no one bothered to call or go pick up the tires, just DROPPED THE BALL. Tires now due in Friday AM. Called spoke with Kirsten, Customer Relations Manager; just went thru a whole bunch of excuses, how sorry it happened and so on, just stating what she is train to and then does nothing at all.. She even stated that they do not make any $$ on selling/installing tires!! By the time the tires were received, installed and process completed is was close to 3:30 PM Friday. Ford Country has the worst track record possible in customer service from the entry staff level to upper management. When upper management DOES NOT CARE about their customer service once they sold the cars or service the cars that trickles down to the all of their employees and boy does it show! Left msg with Exc. Sec. for for the General Mgr, Brad C. which true to past experience NOT EVEN THE GENERAL MANAGER RETURNED OUR CALL. Never again will we step foot into Ford Country, will continue to buy Ford and get service from FF Dealer Ship in Las Vegas, best group of people ever is found right there!! More
by Gsdurden5253
Employees Worked With
Other Employees :
George, Exc. Secretary 1 STAR each, Brad Cambridge
