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Ford Country - Service Center

Henderson, NV

4.4
304 Reviews

304 Reviews of Ford Country - Service Center

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October 01, 2022

Best customer service ever at a dealership service center. Fernando Luna went above and beyond during the entire transaction. Thanks! More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
Oct 03, 2022 -

Ford Country responded

Hi Ken, Thank you for the great review. We strive to give every guest the best possible experience, and we are lucky to have Fernando on our team. Please let us know if we can help with anything else. We look forward to your next visit.

September 22, 2022

I am over joyed with Ford Country, from the moment I arrived as a customer to buy a vehicle all the way through this recent service the entire staff has been exceptional. The process to schedule my app More

by ScottB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Krabej
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Sep 22, 2022 -

Ford Country responded

Hi Scott, Thank you so much for the great 5 star review. We strive to make every experience exceptional for our guests. Please let us know if we can help with anything else. We look forward to seeing you again!

September 22, 2022

Nice Workers, kind of busy, surprise amount after car fix done… there are a lot of different drink and snack for customers if they need to…Danny is my car’s service More

by Quykttran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
Sep 22, 2022 -

Ford Country responded

Hello, Thank you for the kind review. Please let us know if we can help with anything else. We look forward to your next visit.

September 20, 2022

Enrique at service dept took my car in, provided clear and complete information about the work to be done and flawless follow up. More

by Jared
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Enrique Montes
Sep 20, 2022 -

Ford Country responded

Hi Jared, Thank you for the great 5 star review. We are lucky to have Enrique on our team. We strive to provide the best possible guest experience. Please let us know if we can help with anything else. We look forward to seeing you again.

September 20, 2022

making sure as a consumer that my services needs are met. Keep up with the great service. More

by imct62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny
Sep 21, 2022 -

Ford Country responded

Hello, Thank you for the 5 star review. We are pleased that we could take care of your service needs. Please let us know if we can help with anything else. We look forward to your next visit.

September 14, 2022

Friendly and excellent service. Great communication from scheduling to picking up my vehicle. Explained everything completely. More

by Jimmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Minor and Lou from the service department
Sep 14, 2022 -

Ford Country responded

Hi Jimmy, Thank you for the great 5 star rating. We strive to make sure that our guests know what is going on every step of the way. Please let us know if we can help with anything else. We look forward to seeing you again!

September 07, 2022

I have bought my cars there and had them serviced there throughout the years and I’ve always been a very happy with the service andSales People at this establishment. More

by nosmark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Enrique Montes
Sep 12, 2022 -

Ford Country responded

Hello, Thank you so much for the great five star review. We value your loyalty to us throughout the years. Please let us know if we can help with anything else. We look forward to seeing you again.

September 01, 2022

Amazingly friendly but “Quick Lane” for just an oil change is too long (1 hour, 40 minutes). More

by VicMc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Ford Country responded

Hello, Thank you for the review. We strive to move as quickly as possible in the "Quick Lane". Apologies that your turn around time was not as expected. Please let us know if we can help with anything else. Hope to see you on your next visit.

August 31, 2022

Rachel Palacio is my parts Angel! ! She was very helpful in a time I needed a very sought after part that nobody else wanted to bother with. Wish there were more people like herself wi More

by Justin C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Palacio
Sep 01, 2022 -

Ford Country responded

Hi Justin, Thank you so much for the awesome review. We are very lucky to have Rachel on our team. Please let us know if there is anything else we can do to help. We look forward to your next visit.

August 31, 2022

Attendant was very professional and helpful. My problem was handled professionally and timely. Very good experience. More

by Drscoutrad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Ford Country responded

Hello, Thank you so much for the kind review. We strive to give every guest a good experience. Please let us know if we can help with anything else. Take Care!

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