Ford Lincoln Fairfield

Don't trust these people. I arranged a test drive of the Mustang Mach E GT. They pulled a classic bait and switch. When I arrived at the dealer they told me I could not drive the GT, at all, but could drive Mustang Mach E GT. They pulled a classic bait and switch. When I arrived at the dealer they told me I could not drive the GT, at all, but could drive the California model. It was boring. Worse yet, they were rude. To top it all off they had marked the car up $10,000 above MSRP. For me, this is three strikes and you are out. Find yourself another dealer. More

I tried to reach this dealership 5x via their contact page and phone number. NO RESPONSE whatsoever I was approved for a car loan, had selected the care through my credit union and TrueCar. Centifica page and phone number. NO RESPONSE whatsoever I was approved for a car loan, had selected the care through my credit union and TrueCar. Centificate in hand for the loan and TrueCar. No one, I repeat NO ONE returned my calls or emails. And, as of this writing I find on the Dealer WEB PAGE, the car has been SOLD! Very unprofessional, lacking quick response time and poor customer relations and service.. More

April 2021 bought 2018 toyota corolla mainly by phone. The car was as represented on the phone. Price was very competitive. Staff was fast and efficient in completing the paperwork. Kudos to the person(s The car was as represented on the phone. Price was very competitive. Staff was fast and efficient in completing the paperwork. Kudos to the person(s) who detailed the car. Very happy! More

Ok, As much as I hate leaving reviews, I thought to come and drop this piece here. I have been to this store twice as the last option, but after today, they are my number one option. Both times, the staffer and drop this piece here. I have been to this store twice as the last option, but after today, they are my number one option. Both times, the staffers really wowed me! Excellent customer service, and they (different sales people to be precise) worked with me and today, both my son and I own two Ford cars at reasonable prices. Regardless of how much they will be making, these people are awesome. I say this because while searching for cars to buy, all the other car dealership outlets just shook their heads, or looked down on me without knowing my worth, but not these guys. (Carlos Marlano Sep 2020, and Jeff Tolentino 24 Jan 2021). I hope this gets to someone because I mean it from the bottom of my heart. More

Bad first impression I brought my 2017 certified pre-owned Ford Escape in the day after I bought it used from a dealership farther away to ask a question about the car. I I brought my 2017 certified pre-owned Ford Escape in the day after I bought it used from a dealership farther away to ask a question about the car. I spoke to Steve in the service center. He was rude and condescending. He told me that if I didn’t like the car I had two days to return it and even if I had an extended warranty they weren’t going to fix anything anyway. I did eventually get an answer to my question that I was able to verify but not before he had thoroughly disparaged me with his attitude. Actually, I love the car and didn’t want to return it. I just asked if he could explain something to me that I didn’t understand. Too bad I can’t love the service department at Ford Lincoln of Fairfield too. More

Cheaters liars should change name to Ford Liar dealership Was dealing with them for a ford mustang convertible. After giving a written offer on email and making me travel 100miles one side. They refused and s Was dealing with them for a ford mustang convertible. After giving a written offer on email and making me travel 100miles one side. They refused and said that was not the offer on convertible. Said some other person wrote that price on his name and he didn't knew. When on successive emails he was talking about same. Such a cheaters and liars. Definitely no one should go to buy vehicles from them. They will just waste your time and they don't care. Travelled 2hours to come back without a car. Atleast be genuine in the starting and say the truth . Why wasting customers precious time More

Awesome Matt is awesome. Very knowledgeable, and friendly. The process was smooth and took less time than expected. The general manager greeted me and my brot Matt is awesome. Very knowledgeable, and friendly. The process was smooth and took less time than expected. The general manager greeted me and my brother and made sure everything was taken care of properly. Do you need a vehicle? Go, visit Matt and everybody else in there. More

Out of State buyer Our salesman, Marvin Sexton, worked to ensure we had the deal we were looking for. We conducted all our business by phone. There were no surprises whe Our salesman, Marvin Sexton, worked to ensure we had the deal we were looking for. We conducted all our business by phone. There were no surprises when we completed the deal. Everything was as promised even the great gently used vehicle. The purchase process was effortless. More

VIP Treatment I bought my Escape over a year ago and every time I bring the car in for an oil change they treat me like a VIP. It is easy to come in using the Quick I bought my Escape over a year ago and every time I bring the car in for an oil change they treat me like a VIP. It is easy to come in using the Quick Lane and Megan took care of me right away last week. She even remembered me from my last visit. It took very little time and I was back on the road. I didn't mind waiting because I enjoy looking at the cars in the showroom while my car is being serviced. More

The Very Best We've Ever Worked With! We stopped in at our local Fairfield Ford Dealership thinking about trading in our Edge. When we walked in, we were immediately greeted by a friendly We stopped in at our local Fairfield Ford Dealership thinking about trading in our Edge. When we walked in, we were immediately greeted by a friendly sales manager, Bryan Rice. Bryan took his time showing us different models on the lot and listened to what we wanted and needed in a next vehicle. He answered all of our questions and made the buying process smooth and easy. No matter what question or scenario we threw at him, Bryan always had an option for us to consider. Having a selection of options made our final decision easy and clear. He is knowledgeable, trustworthy, and has a great sense of humor. He went above and beyond during our time at the dealership and we will always go back to Bryan Rice in the future. More