Ford Lincoln Fairfield

Brought my 2013 Focus in for an issue with the MyFordTouch/Sony entertainment system, the Service department handled my issue quickly and completely, and even washed the car before returning it to MyFordTouch/Sony entertainment system, the Service department handled my issue quickly and completely, and even washed the car before returning it to me. I will definitely be bringing it back to Fairfield Ford when it needs service in the future. The Service team even contacted Ford when they were not sure about how to solve the issue, and did a great job explaining the cause, and what was done to repair it. More

The first of 3 dealers to successfully fix my Sync. Great waiting area with wifi, excellent pickup/dropoff service. Friendly people. Free coffee. Tom H. waiting area with wifi, excellent pickup/dropoff service. Friendly people. Free coffee. Tom H. More

Everyone worked very hard to make this as pleasant an experience as possible. It as the best car buying experience I have ever had. this dealership goes the extra mile. Lorena E. experience as possible. It as the best car buying experience I have ever had. this dealership goes the extra mile. Lorena E. More

Brian was extremely helpful and knowledgable about Fords products and was able to help me find the perfect car to meet my needs and budget. I felt comfortable and not under pressure like someone is trying t products and was able to help me find the perfect car to meet my needs and budget. I felt comfortable and not under pressure like someone is trying to upsale me. I would totally go back as recommend them to family and friends. I got the 2013 Ford Escape and love it. More

My husband and I went to this dealer not sure of what model car we wanted to purchase. It had been 10 yrs since we had bought a new car but Bryan began showing us what he thought we would like and from model car we wanted to purchase. It had been 10 yrs since we had bought a new car but Bryan began showing us what he thought we would like and from there on everything went so smooth and easy. He handled our transaction so efficiently that in no time we drove out with our new car. We were very impressed with this Ford dealership and their great staff and especially with Bryan. Would definitely buy from them again and recommend them. A great experience for us ! More

I went in to Fairfield ford to get there special oil change since i purchased my F-150, 2007 crew cab 4x4 at sermoned ford. Fairfield ford were able to give me a time frame of how long it would take & change since i purchased my F-150, 2007 crew cab 4x4 at sermoned ford. Fairfield ford were able to give me a time frame of how long it would take & even offered me coffee & donuts, they did there inspection and were able to give me a written list of thing i would need to get done in the future. they were honest enought to tell me that my truck did not need anything at the moment & i would probably need these repaire in about 3 to 6 month. thank you I will bring my truck back since i have to have the differentials & transmission check, & possibly there oil changed again in 3 to 7 month. I am glad i listed to my Brother in law & took my vehicle to Fairfield ford. More

Very friendly customer service. Fast and efficient. They called me right when the car was ready for pick up and they even washed it for me. Wouldnt go to anyone else called me right when the car was ready for pick up and they even washed it for me. Wouldnt go to anyone else More

I had a fantastic experience buying my used car here. I love the no haggle pricing, and the efficiency, The entire experience was very smooth. love the no haggle pricing, and the efficiency, The entire experience was very smooth. More

My husband and I arrived on a Sunday with our 15 week old baby to purchase a used 05 Ford Explorer that we had seen online. We were greeted by Dave in the lot and Terry at the door and treated hospitably. It baby to purchase a used 05 Ford Explorer that we had seen online. We were greeted by Dave in the lot and Terry at the door and treated hospitably. It was very exciting that this was our first time buying a vehicle as a family and already daydreaming of where we might drive off to first once purchasing the suv. Until Terry came around the corner with this embarrassed and angry look on his face while gracefully telling us that the vehicle we were just about to sign papers on and waited for 4 hours with our patient baby was sold out from underneath of us. With that, my husband and I collected ourselves and child and left the premises with the thought and determination of Never Ever coming back! Thursday night rolled around still fuming with embarrassment and rage at what happened and how the heck these things seem to happen to us when Greg called. He was very apologetic, respectful and did not try to even hide what happened that Sunday. " I would like a second chance at winning back your business if you are willing, if not I completely understand and regret you having such an experience" Greg said. Poor Greg unfortunately got me, Debbie, on the phone at the time and was kind and patient listening to my experience and feelings on our experience. I explained that I respected him calling and I would love to give him a second chance at receiving my business if he was able to give me what I wanted at the right price. He offered an 05 mercury mountaineer, with everything included except a moonroof to keep this short. My husband and I looked up the details on the vehicles and their reviews and decided to go purchase the suv. We negotiated with Terry and then met Mo about dropping the price down more due to a part needing to be fixed. Mo and Terry were great at helping us come to an agreement. Upon our leaving with the vehicle and already signing papers we noticed tape and a missing part on the roof rack and Terry was wonderful jumping right into the situation with discussing the issue with Mo and taking care of the issue. I had to bring the truck back to get the part and tape fixed and cleaned at no additional cost. It was fabulous, until we noticed, oh my gosh there is rust and paint peeling off of the roof! We called Mo right away to figure out what the heck needed to be done and what the cost was going to be. It was frustrating, one thing going wrong one after another but without Mo being as courteous and caring about our business and family was willing to pay for almost the whole cost of getting the roof fixed. We only had to fork out 250.00 for the 800 dollar cost of painting the roof on top of only paying 10,900 for the suv. All of the guys were great with working with us and prices. Mo was very helpful and considerate when giving us a great price for a great vehicle. Terry and Greg were wonderful on getting us information we needed and taking care of business. The only thing I would recommend to the guys is to work on communicating better with each other. Other than that, my husband and I are very appreciative for the help and care given to us and look forward to a long and loyal relationship with Ford of Fairfield. More

You, and Ford Motor Company, deserve better. Working You, and Ford Motor Company, deserve better. Working with this dealership has been one of the most frustrating experiences of my life, with the sales You, and Ford Motor Company, deserve better. Working with this dealership has been one of the most frustrating experiences of my life, with the sales and parts departments and dealership management proving themselves to be idiots or imbeciles time after time during the month that we tried to purchase a new car through the dealership. During the summer I ordered a 2012 Ford Mustang GT from Ford Fairfield. In early September I was told that the vehicle was being off-loaded in Benicia, and should be ready for pick-up in the next day or two. Two weeks later it finally reached the dealership. Once at the dealership, three standard "dealer installed accessories" needed to be installed to complete the vehicle (these were standard parts that are shown at "build and price" section of the Ford website, and the accessories were spec'ed at the time we ordered the vehicle). When we first arrived to pick up the vehicle, none of the accessories had been installed. During the next few weeks Ford Fairfield tried to get us to accept accessories other than what we ordered, argued that the standard vehicle already included the accessories and otherwise lied and mislead us. Four times we were told that the vehicle was ready to be picked up, and four times we showed the salesman the parts that were missing - even going so far as to show the sales manager the parts on the Ford website and show the salesman the parts on other vehicles on their lot. Four times we walked away without the car since it was not as ordered. The sales manager blamed the parts guy, but after weeks of addressing the same problem, that excuse was no longer believable. We contacted the General Manager of Ford Fairfield to voice our dissatisfaction with the way his organization had handled the delivery of the vehicle. While he was astonished to hear about our experience, and promised to investigate further, we never heard back from him or anyone at the dealership. Everyone makes mistakes, it's how you handle those mistakes that determines your reputation. Sadly, Ford Fairfield has shown that they are incapable of providing a vehicle as ordered, or taking the steps to get the vehicle completed and ready for delivery. Their salesforce is ignorant of the standard options offered on thier vehicles, and their parts department is equally ignorant and unable to provide the correct parts to complete a vehicle. There is no way that I would buy a $10 part from these imbeciles, let alone a $35K vehicle. If my experience is any indication of the competence of the individuals at this dealership, I imagine the service department is equally incapable and can not imagine letting them put a wrench on my vehicle. So, really, you're going to spend $20-50K on a new vehicle. Would you rather spend it at a dealership run by and populated by idiots and imbeciles, or go elsewhere and work with honest, intelligent people who will take care of you and appreciate your business? Please don't spend your money at Ford Fairfield - and let's hope Ford Motor Company fires this dealership group and gives the franchise to a group / organization worthy of all of our business. More