Ford Lincoln Fairfield
Fairfield, CA
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Overall, I was satisfied with my service experience. The service writer missed a couple of items I requested, but he completed them himself at the end of the day. They did now wash my car as it is lowered service writer missed a couple of items I requested, but he completed them himself at the end of the day. They did now wash my car as it is lowered and cannot go through the wash...a quick handwash would have been nice. My parking brake needs adjusting and it seems that I am going round and round with the dealership about what to do regards this repair. I am frustrated regards this item. More
Brought my 2013 Focus in for an issue with the MyFordTouch/Sony entertainment system, the Service department handled my issue quickly and completely, and even washed the car before returning it to MyFordTouch/Sony entertainment system, the Service department handled my issue quickly and completely, and even washed the car before returning it to me. I will definitely be bringing it back to Fairfield Ford when it needs service in the future. The Service team even contacted Ford when they were not sure about how to solve the issue, and did a great job explaining the cause, and what was done to repair it. More
Everyone worked very hard to make this as pleasant an experience as possible. It as the best car buying experience I have ever had. this dealership goes the extra mile. Lorena E. experience as possible. It as the best car buying experience I have ever had. this dealership goes the extra mile. Lorena E. More
The first of 3 dealers to successfully fix my Sync. Great waiting area with wifi, excellent pickup/dropoff service. Friendly people. Free coffee. Tom H. waiting area with wifi, excellent pickup/dropoff service. Friendly people. Free coffee. Tom H. More
My husband and I went to this dealer not sure of what model car we wanted to purchase. It had been 10 yrs since we had bought a new car but Bryan began showing us what he thought we would like and from model car we wanted to purchase. It had been 10 yrs since we had bought a new car but Bryan began showing us what he thought we would like and from there on everything went so smooth and easy. He handled our transaction so efficiently that in no time we drove out with our new car. We were very impressed with this Ford dealership and their great staff and especially with Bryan. Would definitely buy from them again and recommend them. A great experience for us ! More
Very friendly customer service. Fast and efficient. They called me right when the car was ready for pick up and they even washed it for me. Wouldnt go to anyone else called me right when the car was ready for pick up and they even washed it for me. Wouldnt go to anyone else More
Brian was extremely helpful and knowledgable about Fords products and was able to help me find the perfect car to meet my needs and budget. I felt comfortable and not under pressure like someone is trying t products and was able to help me find the perfect car to meet my needs and budget. I felt comfortable and not under pressure like someone is trying to upsale me. I would totally go back as recommend them to family and friends. I got the 2013 Ford Escape and love it. More
I went in to Fairfield ford to get there special oil change since i purchased my F-150, 2007 crew cab 4x4 at sermoned ford. Fairfield ford were able to give me a time frame of how long it would take & change since i purchased my F-150, 2007 crew cab 4x4 at sermoned ford. Fairfield ford were able to give me a time frame of how long it would take & even offered me coffee & donuts, they did there inspection and were able to give me a written list of thing i would need to get done in the future. they were honest enought to tell me that my truck did not need anything at the moment & i would probably need these repaire in about 3 to 6 month. thank you I will bring my truck back since i have to have the differentials & transmission check, & possibly there oil changed again in 3 to 7 month. I am glad i listed to my Brother in law & took my vehicle to Fairfield ford. More



