Ford Spring Hill - Service Center

We were advised that we were going to pay $99.95 for a Diagnostic Check on our Windstar van, when we returned the following day we were given a bill for the diagnostic check and nothing else. We questi Diagnostic Check on our Windstar van, when we returned the following day we were given a bill for the diagnostic check and nothing else. We question where the print out was and we were advised that NO print out is available that this is an internal use only Diagnostic and that is what we paid for. We have disputed this amount with our Credit Card company since we paid for a Diagnostic Check and are entitled to receive a Diagnostic check which proves they did one and tells us what is wrong with the vehicle. Beware of this service department and their "Diagnostic" charge, make sure you place it on a credit card so that if you don't recieve what you paid for, you can dispute it. Finally, Now we have a lifter sound coming from the vehicle that was not there prior to this "Diagnostic Check" being performed, this location stands up to: Fix Or Repair Daily" (FORD) More

Total rip-off. Needed recall work on my f-350. It was not running because of the recalled part, cam position sensor, so I had it towed in. The truck was previously running and just quit. (just like a cam sen running because of the recalled part, cam position sensor, so I had it towed in. The truck was previously running and just quit. (just like a cam sensor) Was told IF the repair didn't fix it they would do a diagnostics check. Got a call saying the repair didn't fix it but they ran the diagnostics and it would cost me $1000 to fix it which I declined. I went to the dealership and had to pay $100 for a diagnostic check to get my key back so I could check it out. The truck started right up(just like I thought it would). Now, in order to do a diagnostics check on the vehicle it has to be running,otherwise you are only going to be able to access trouble codes from the ECM. Mentioned this to service writer who checked with tech. Tech said he did have it running so he was able to perform the diagnostics check. IF IT IS RUNNING NO DIAGNOSTICS NEEDS TO BE PERFORMED. Trying to get my money back. More