Ford of Columbia

Do not purchase a used vehicle from Johnny Vu (Sales) or Adam Taylor (GM). Especially if you live out of town. I recently purchased a M550i that was amazing on the test drive, but a week later the brakes st Adam Taylor (GM). Especially if you live out of town. I recently purchased a M550i that was amazing on the test drive, but a week later the brakes started not feeling right and making an incredible amount of noise not normal even on high-performance BMWs. They stopped all communication and went radio silent on me, meanwhile sending me their maintenance program emails to sign up for that I do not need living out of state. I texted, I called, I emailed, and no help or support. How do you treat a recent customer that way? I was out $1650 for new front rotors and pads and refused to even respond to me, all despite being super communicative during the Sales price. Just shady. Buyer beware! More

Everyone was very nice and real easy to talk to and deal with i would recommend them to anyone with i would recommend them to anyone More

Excellent customer engagement from start to finish. Couldn't have asked for any better communication and professionalism. These folks are great! Would buy from them again and again. Couldn't have asked for any better communication and professionalism. These folks are great! Would buy from them again and again. More

I brought in my Ford Edge 2022, transmission, and our Ford Escape 2023, turbo shaft. Both were covered under our warranty, which is great. My issue is the parts were backordered, so the Edge was there fo Ford Escape 2023, turbo shaft. Both were covered under our warranty, which is great. My issue is the parts were backordered, so the Edge was there for 5 weeks and the Escape for 3 weeks. We had to rent some cars because the dealership doesn’t do any loaner vehicles or help with rentals. We submitted all the receipts to the service department (1358 TOTAL) but haven’t heard anything from them. We then emailed the General Manager and not a word from anybody. Customer service leaves something to be desired. More

Our salesman, Mr. Baker, and the sales manager Mr. Restivo were so professional and helpful!! They got me an amazing deal on my 2023 Toyota Highlander and a great trad Baker, and the sales manager Mr. Restivo were so professional and helpful!! They got me an amazing deal on my 2023 Toyota Highlander and a great trade in price for me Chevy Colorado. They delivered a caring, hometown feel with all the bells and whistles of a big dealership. Would definitely buy from them again and highly recommended!! More

Friendly people. Very kind and helpful. Nice environment. Repeat customer. Definately will make referral to friends and family. Very kind and helpful. Nice environment. Repeat customer. Definately will make referral to friends and family. More

Excellent service from the dealer ship con cern ing my pu rc ha se of the vehicle rc ha se of the vehicle More

I’ve dealt with a lot of dealerships over the years I have never had an experience like dealing with Ford Columbia This is the only car buying experience I’ve ever had that I can say was enjoyable They have never had an experience like dealing with Ford Columbia This is the only car buying experience I’ve ever had that I can say was enjoyable They were fast professional and went out of their way to make things easy for us My wife is driving away in a lifted ford bronco that she is in love with I work away from home and wasn’t able to be there yet the Ladies at the dealership got everything done in less than an hour and when my wife showed up to pick up the vehicle it only took minutes What amazing dealership More

Excellent service, professional staff. Amber Stafer, service advisor met us to write up our oil change for our motorhome. Our wait was not long at all and Red, instructed our route to the Amber Stafer, service advisor met us to write up our oil change for our motorhome. Our wait was not long at all and Red, instructed our route to the appropriate bay for the service. The customer service Red gave was second to none. The service technician was knowledgeable and friendly. We thank Ford of Columbia for such great facilities and service staff! More

My fiancé was told she needed to buy gap insurance, then her financial consultant told her no. She has been trying for months now to cancel. She wrote to the co-owner and never heard back. And she is still her financial consultant told her no. She has been trying for months now to cancel. She wrote to the co-owner and never heard back. And she is still waiting after doing everything they advised her to do. There is sooo much arm twisting going on here, I know exactly what Carly is saying. They act like they have to get every nickel out of your pocket. Selling a car as is, isn’t enough. We had grinding noise before purchasing, thought it was right tire bearing. They said they would repair it. They drop the car off with the grinding, it was the belt tensioner. Had it fix ourselves. Just beware, they will tell you, your family now. If that’s the case, I’d rather be orphaned. Steer clear of this dealership. More