Ford of Columbia

Treated us fairly and efficiently. Kept us updated. Each member assisted us. Will highly recommend Kept us updated. Each member assisted us. Will highly recommend More

Came in for a simple recall and had them change to trans fluid while it was there. No problems. fluid while it was there. No problems. More

Always have to stop and drop everything to work around their schedule. Even after I left my truck there for 5 days while out of town. They rushed to get it done last minute while I waited. And then the ch their schedule. Even after I left my truck there for 5 days while out of town. They rushed to get it done last minute while I waited. And then the check engine light comes back on the next day throwing more codes than before. (And this is a warranty covered Ford recall we’re talking about here) The service center apparently has no loaner vehicles, and they want me to just drop my daily work truck off there without even an estimated time frame to give it back. More

Friendly and courteous staff. ...answered all questions...kept me updated on the repair progress and finished my job in a timely manner. ...answered all questions...kept me updated on the repair progress and finished my job in a timely manner. More

All staff that I came in contact with were polite and engaging. The facility was clean, including the restroom. I was informed of how long the work would take and it was completed on time. I prefer comin engaging. The facility was clean, including the restroom. I was informed of how long the work would take and it was completed on time. I prefer coming to this dealership to get my vehicle serviced. More

Service Department / Christain very helpful and professional service - kept me updated with vehicle's process . professional service - kept me updated with vehicle's process . More

First time, and the Service Department area very showroom clean, Christian, the technician, and the guys that were there when I picked up vehicle was super nice, professional and I would definitely recommen clean, Christian, the technician, and the guys that were there when I picked up vehicle was super nice, professional and I would definitely recommend this location. More

My wife and I traveled over an hour to go see a truck here. The salesman knew we were coming as we talked to him over 8 hours before we got there, but when we arrived he had not pulled the truck up for here. The salesman knew we were coming as we talked to him over 8 hours before we got there, but when we arrived he had not pulled the truck up for us to see- it was a lengthy process for him to go get it. When we took a test drive the truck was on empty so we really couldn't get a good feel for the truck. Then, when we were sitting at his desk talking about the truck another salesman came up and started talking to him about someone else who wanted to buy the truck we were looking at. His exact words were "what's the deal with the people looking at the RAM? Are they going to get it or not?" And we were sitting right there! Very unprofessional. Terrible customer service. We left and found our truck in a place that valued us and their other customers. Very disappointed in how they lived up to the car salesman pressure tactic reputation. More

Great service! Very professional and courteous staff. Waiting area very clean and comfortable. Explained in detail about the work that was completed. Very professional and courteous staff. Waiting area very clean and comfortable. Explained in detail about the work that was completed. More

Columbia Collision was perfect for what we needed. They were the only body shop that would take our 2001 Corvette. Great job, highly recommended! They were the only body shop that would take our 2001 Corvette. Great job, highly recommended! More