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Ford of Cookeville

Cookeville, TN

5.0
1,228 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,228 reviews

January 22, 2020

Employees are very courteous and very friendly. They explain everything so I can understand and make a good decision on the service I need. They also have a comfortable waiting area. More

by Margaret
Recommend Dealer
Yes
Employees Worked With
Xavier Norman
January 21, 2020

Incredible Service! Perfect! The FLOC team was outstanding once again. Could not have asked for a better experience! Christina, Geoff, and Doug P made this so easy! I won't be go More

by Zach B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoffrey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Root, Doug Phillips, Ethan Deloach
Jan 22, 2020 -

Ford of Cookeville responded

Thank you Zach! We really appreciate you taking the time to leave us your review. Glad to hear Christina, Geoff, & Doug made sure your experience was a great one. Please don't hesitate to reach out if there is anything else our team can do to serve you before your next visit.

January 21, 2020

Ford F-150 Service Always bring my truck in and have Xavier take care of things what is needed he makes sure that things are up to date and NO sales pressure he is up an More

by pbskateso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier
January 20, 2020

excellent service department Always professional, and go out of their way to meet every need we may have. They also service all of our vehicles, both domestic and foreign, with e More

by S. Howard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root, Xavier Norman, Doug Phillips
Jan 22, 2020 -

Ford of Cookeville responded

Thank you for the review! Pleased to hear our service department made sure your experience with us was an excellent one once again.

January 19, 2020

2014 Taurus service Service area very efficient. Xavier was excellent. Impressed with the iPad use. and i will be back to have another problem addressed by the end of ne More

by WAYNE CITTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
xavier norman
Jan 20, 2020 -

Ford of Cookeville responded

Thank you for your review! You were in great hands with Xavier, glad to hear he made sure your experience with our service department was a great one.

January 17, 2020

Quick, effective listened Will listened to my request, negotiated with me, and we came to an amicable middle ground on both a used purchase and trade in. Will do business with More

by brandonp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Will Ray
Jan 20, 2020 -

Ford of Cookeville responded

Brandon, thank you for leaving us your review. We are glad to hear Will and our team made sure your visit with us was a great one. Please don't hesitate to reach out if there is anything else we can do for you. We appreciate you choosing us at FLOC! Hope you are loving the new ride.

Sep 05, 2020 -

brandonp responded

Update... I know its sales. But its also GREAT customer obsession when the original sales associate reaches out to wish you a happy birthday and see how everything is going. Kick xxx! Same day I brought my truck in to a another dealer (for warranty work), they asked for my license and didnt even mention it. While I could care less, its the attention to detail.

January 14, 2020

My car was totaled back in December and the stress of finding a new car was overwhelming. I went into Ford with the mindset that I was probably going to leave without a car since my previous experience w More

by emmasharper7373
Recommend Dealer
Yes
Employees Worked With
Lyle Heisz
Jan 17, 2020 -

Ford of Cookeville responded

Emma, thank you for taking the time to leave us your review. We are pleased to hear Lyle took excellent care of you during your visit and made sure your car buying experience was a great one. We hope you are loving the new ride. If there is anything else Lyle or our team can do for you in the future, please don't hesitate to reach out to us.

January 12, 2020

Very friendly. Easy to work with. I live in Nashville and purchased a truck from them. Well worth the drive. The lifetime powertrain warranty is another Perk. Great Job to my salesman Lyle Heisz and all the More

by Jason
Recommend Dealer
Yes
Employees Worked With
Lyle Heisz
Jan 14, 2020 -

Ford of Cookeville responded

Thank you for the review Jason, we really appreciate you coming over from Nashville for your truck! We hope you are loving the new truck and if there is anything else Lyle or the rest of our team can do for you please don't hesitate to reach out to us!

January 11, 2020

first oil change for 2019 ford escape casey loftus does an awesome job. he knows his job and how do it with professionalism. very professional and friendly. would recommend him to anyone More

by sheliah19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Loftus
Jan 14, 2020 -

Ford of Cookeville responded

Thank you for taking the time to share your review with us Sheila! We are glad to hear Casey took excellent care of you during your visit. Please let us know if there is anything else we can do for you the near future.

January 11, 2020

Very friendly and efficient service staff, especially Christina Root. She got us in on short notice and suggested service that was needed on our vehicle. She also fixed a recall that we knew nothing abou More

by Dragon19401
Recommend Dealer
Yes
Employees Worked With
Christina Root
Jan 14, 2020 -

Ford of Cookeville responded

Thanks Dragon! Best name on a review we've seen yet. Glad to hear Christina took great care of you. You were in great hands with Christina, she is an all-star for us in our service drive. Please let us know if our team can be of any assistance before your next visit.

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