Ford of Cookeville

Great service and wonderful friendly staff No matter when I show up every one greets me like family! What more can I say!! By far Christina has been the most helpful service representative i No matter when I show up every one greets me like family! What more can I say!! By far Christina has been the most helpful service representative in your staff. More

A great car buying experience! Our interest was in the new 2020 Ford Explorer. I was downsizing from a Yukon Denali XL but still wanted room inside and third sets. My son had purch Our interest was in the new 2020 Ford Explorer. I was downsizing from a Yukon Denali XL but still wanted room inside and third sets. My son had purchased several Ford trucks from Cookeville Ford through Ethan Deloach and had Ethan notify him when a new Explorer came in. Upon arriving I mistakenly asked for a Brent and was connected with Brent Smith who immediately took great care of us and upon realizing my error in contacts he immediately pulled Ethan into our sales relationship too. It was refreshing to witness such teamwork regarding the sell. Both gentlemen were professional yet very personable in their dealings with us. Their knowlege of your vehicles was superb and they took great interest in training us well on our new Explorer Limited options and use. I love my new Explorer! More

Sevice department I dropped my vehicle off and was met by a very friendly agent. She took down information and kept in touch with me about my repair Very pleasant ex I dropped my vehicle off and was met by a very friendly agent. She took down information and kept in touch with me about my repair Very pleasant experience. More

Great salesman We enjoyed our experience with salesman Will Ray. He was very professional and to the point with facts. He did not mold or direct the conversatio We enjoyed our experience with salesman Will Ray. He was very professional and to the point with facts. He did not mold or direct the conversation to close the sale. He listened to our needs. He did his best to find us the vehicle that we wanted. I feel Will represents The Cookeville Ford dealership very well. It was very refreshing to deal with a person who wasn’t concerned with my contact information in order to pressure me with unwanted phone calls or emails that are produced when using your web site. I would recommend. Will Ray to anyone I can. More

good, ok It was good, sales people did a good job, was satisfied sales people. As always, you want a lower price on the vehicle that you are purchasing. It was good, sales people did a good job, was satisfied sales people. As always, you want a lower price on the vehicle that you are purchasing. More

A Wonderful Truck Buying Experience Very welcoming environment. Never felt pressured. Sales rep, Kevin Parrish, was fantastic to work with. Very respectful and knowledgeable about ever Very welcoming environment. Never felt pressured. Sales rep, Kevin Parrish, was fantastic to work with. Very respectful and knowledgeable about every truck, both new and used. Will recommend him to friends and family. More

Serviced our truck. Ford 2 years old. Bought there Christy was so considerate and took time to explain things To us. we are an older couple and many places don’t give us time and consideration. Thank Christy was so considerate and took time to explain things To us. we are an older couple and many places don’t give us time and consideration. Thanks you Christy! More

Service department is amazing! This dealership continues to knock it out of the park. The service department was incredible. They had me in and out in less than one hour, and I didn This dealership continues to knock it out of the park. The service department was incredible. They had me in and out in less than one hour, and I didn’t even have an appointment! The team they’re communicated with me every single step of the way as they fixed the issue for me. More

Fine Dealership Worth visiting if you are looking for a Ford product! I wish they would do away with the salesman having to go back and forth with the manager on Worth visiting if you are looking for a Ford product! I wish they would do away with the salesman having to go back and forth with the manager on price, though. Authorize the salesman to negotiate price directly with the buyer. My salesman was superb, but the process he was forced to use is straight out of the 1970s and 1980s. Mike Williams did a superb job! More

New Car Purchase Friendly, efficient experience. All employees made an attempt to acknowledge our presence and make sure we were comfortable. The Salesman we worked Friendly, efficient experience. All employees made an attempt to acknowledge our presence and make sure we were comfortable. The Salesman we worked with was very helpful and did not make us feel pressured to buy. More