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Ford of Cookeville

Cookeville, TN

4.9
1,270 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,270 reviews

September 09, 2019

New car 2019 Escape Will Ray is fantastic sales person I would recommend him as a very fast person that won’t waste your time, Especially when you have no time to throw a More

by Alane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Will Ray
Sep 16, 2019 -

Ford of Cookeville responded

Alane, thank you for taking the time leave us your review. We are glad to hear Will Ray took great care of you during your visit. If there is anything else we can do for you in the near future, please don't hesitate to reach out. We hope you are enjoying the new ride!

September 09, 2019

Great place to buy a truck. The sales person was great. This was a commercial purchase and they had exactly what I wanted in stock and the transaction was easy. I wish they wer More

by clintbry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Ray
Sep 16, 2019 -

Ford of Cookeville responded

Clint, thanks for the kind words! We appreciate you coming to see us to purchase your new ride. Please let us know if there is any way we can be of assistance in the near future. Welcome to the #FLOCFamily!

September 06, 2019

First On Line Purchase I dealt with Michael Williams with my purchase of the new F350 Dually. Top notch service. Answered all my questions and received a very fair deal. I n More

by Preston B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Williams
Sep 09, 2019 -

Ford of Cookeville responded

Preston, thanks for sharing your review with us! Our team tries to make the car buying process as convenient as possible for our customers. We are glad to hear Michael took excellent care of you and made sure you were taken care of with your purchase. We hope you are loving the F-350, and if there is anything else we can do to help you in the near future just give us a call!

September 06, 2019

Love my ford escape Great place to buy a car from the salesman really took his time with me and was very patient with me he never once tried to push something I couldn't More

by Happyford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Jagnandan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No
Sep 09, 2019 -

Ford of Cookeville responded

Thank you for your review Michael, glad to hear Ronnie took excellent care of you during your visit. We really appreciate you choosing FLOC to buy your vehicle from! Welcome to the #FLOCFamily!

September 05, 2019

MKC Service I took my MKC in for service was greeted by Greg who explained to me what maintenance was due for mileage . I had a few other minor things I needed lo More

by Rhapsody MKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Copley
Sep 09, 2019 -

Ford of Cookeville responded

Thank you for your review! Greg is one of the best on our staff out in the service department! Our customers are our family and our staff will go above and beyond to make sure you're taken care of. We are so sorry to hear about the passing of your father, please feel free to reach out anytime if there is anything our team can do for you.

September 05, 2019

Great Service We were very pleased with how Billy Hummel catered to our specific service needs. He went above and beyond what he needed to do to make sure our car w More

by truckfan1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Hummel
Sep 09, 2019 -

Ford of Cookeville responded

Thank you for your review! We are glad to hear Billy took great care of you during your visit. Please feel free to reach out anytime if there is anything our staff can do for you before your next service visit!

September 04, 2019

My Review We were very pleased with our salesman and the manager/owner. They went out of their way to find us the car we were looking for. More

by bob bennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoffrey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reed, Stephen
Sep 09, 2019 -

Ford of Cookeville responded

Bob, thank you for taking the time to share your experience with us. Please let us know if there is anything our team or Geoff can do for you in the near future. Thanks again for choosing us at FLOC!

September 02, 2019

Oil change tire rotation Service department offers shuttle service while you wait on vehicle if you want lunch or something else. Waiting area has coffee and WiFi, and televis More

by John
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 09, 2019 -

Ford of Cookeville responded

John, thank you for your review!

September 01, 2019

Always a good experience. I always have a good experience when I bring my vehicle in for service. Christina Root listens to my concerns and goes over any services needed to kee More

by Mimi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root
Sep 09, 2019 -

Ford of Cookeville responded

Mimi, thanks for your review! We are glad to hear Christina always takes great care of you and your vehicle during your service visits. She is an all-star for us in our service bays. Please let us know if there is anything our team can do for you before your next visit. The donuts will be here waiting for you!

August 31, 2019

very pleases with my service excellent, I would recommend this dealership and sales person (Ronnie Jagnandan) to any of my relative and friends. Some of the best service I've foun More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Jagnandan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Ford of Cookeville responded

Anthony, thank you for the review! Ronnie is one of our best on staff, you were in great hands with him! Glad to hear he made your car buying experience a great one. Please let us know if we can do anything else for you, thanks again for choosing to come see us at FLOC!

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