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Ford of Cookeville
Cookeville, TN
1,226 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,226 reviews
July 09, 2019
Racheal was a pleasure to work with Racheal made the sale and whole process a lot easier than any other car buying experience I’ve had. She’s great to work with, and treated us like we’v Racheal made the sale and whole process a lot easier than any other car buying experience I’ve had. She’s great to work with, and treated us like we’ve known her for awhile ! Would recommend her and the dealership to anyone looking for a new/used vehicle. More
by Franklinjones55
Employees Worked With
Racheal Tazelaar
July 04, 2019
Problem with Car Every one very friendly, Christina Root was very friendly, answer my questions The drivers that pick me and took me home where also friendly thanks Every one very friendly, Christina Root was very friendly, answer my questions The drivers that pick me and took me home where also friendly thanks More
by Andesell1#
Employees Worked With
Christina Root,Assistant Service Manager
June 30, 2019
Great customer experience, excellent staff Xavier was super friendly and helpful, excellent employee. He got me taken care of and offered me additional services my car was due for. Will be back Xavier was super friendly and helpful, excellent employee. He got me taken care of and offered me additional services my car was due for. Will be back to take care of More
by DCOM
Employees Worked With
Xavier
June 29, 2019
Service as expected. Christina is an excellent service representative. Service was quick, with no unexpected problems. I recommend Ford Lincoln of Cookeville for vehicle p Christina is an excellent service representative. Service was quick, with no unexpected problems. I recommend Ford Lincoln of Cookeville for vehicle purchase as well as service. More
by Ron
Employees Worked With
Christina Root
June 29, 2019
Vehicle recall Friendly, excellent service. Took vehicle in and I left it for service. They called me at home when it was ready so that I could do other things while Friendly, excellent service. Took vehicle in and I left it for service. They called me at home when it was ready so that I could do other things while they work on it. More
by Doc
Employees Worked With
Casey
June 29, 2019
good friendly service mrs. root was so nice,so helpful , mrs. root was great makes you good was glad to have her wait on me ,if she was off when I came in, I would wait tell she came back mrs. root was great makes you good was glad to have her wait on me ,if she was off when I came in, I would wait tell she came back More
by jfb trigger
Employees Worked With
chrisina root
June 28, 2019
Great service... My second new Lincoln and I wouldn’t go anywhere else. Outstanding! Steven Reed was super nice and professional. Thank you so much Vickie Herron My second new Lincoln and I wouldn’t go anywhere else. Outstanding! Steven Reed was super nice and professional. Thank you so much Vickie Herron More
by Vickiej
Employees Worked With
Steven Reed
June 28, 2019
A PLUS Experience, As Always! Yet again FLOC has knocked it out of the park. We were treated wonderfully doing our routine service visit, and we keep finding reasons to appreciate Yet again FLOC has knocked it out of the park. We were treated wonderfully doing our routine service visit, and we keep finding reasons to appreciate the folks that work there! More
by Zach B
June 28, 2019
Regular Service Visit Christina's smile and service keep me from shopping for service at other places. I prefer a regular Service Rep that knows me and my vehicle, Christin Christina's smile and service keep me from shopping for service at other places. I prefer a regular Service Rep that knows me and my vehicle, Christina is great! More
by CECO
Employees Worked With
Christina Root
June 24, 2019
Regular Service Visit As always the staff are very efficient and courteous and completed my service visit in a timely manner. All the staff at this dealership are very frie As always the staff are very efficient and courteous and completed my service visit in a timely manner. All the staff at this dealership are very friendly and courteous. More
by Carp 5050
