Ford of Cookeville

"I would do it again" Great experience! I saw a GMC pick-up truck on autotrader, contacted Ford Lincoln of Cookeville, expressed interest, and was put in touch with Rachea Great experience! I saw a GMC pick-up truck on autotrader, contacted Ford Lincoln of Cookeville, expressed interest, and was put in touch with Racheal. Living in Ohio, I was a little skeptical as to how this would all work out. Racheal was able to satisfy questions I had about the truck and we came to agreement on a price. Racheal even made arrangements for me to be picked up at the Nashville airport! Thanks for the ride Ernie! Racheal had all the closing documents in order when I arrived at the dealership, making for a very smooth transaction. The entire staff at Ford Lincoln of Cookeville was very friendly and enthusiastic about what they were doing. Thanks again Racheal! More

A long, but enjoyable experience I went in on a Wednesday morning to test drive an escape, after doing some research on other crossover suvs. I didn’t plan to buy that day, but Brent I went in on a Wednesday morning to test drive an escape, after doing some research on other crossover suvs. I didn’t plan to buy that day, but Brent gave a great experience. He was friendly and informative. He was patient with me about my indecisiveness, and made sure I got any and all information I could as quickly as possible. I had to finalize a few things before buying, so left, but was so convinced with the car because of him, that I came back later that day and left with a brand new Escape. More

World Class Service!!! I came in without an appointment for an oil change and was met by Billy Hummel in the service bay. He was very efficient, professional, personable, I came in without an appointment for an oil change and was met by Billy Hummel in the service bay. He was very efficient, professional, personable, respectful and genuine. He pulled up my trucks service record and recommended the 105K mile service and I also added a tire rotation. It was lunch time and he talked to the service tech and he delayed his lunch and got all the work done in 45 minutes including a truck wash. Outstanding job!!! Thank you Billy!!! More

Excellent service Ethan was extremely helpful and made the buying process simple and easy. He was super relatable and outgoing. Would recommend him and the Cookville lo Ethan was extremely helpful and made the buying process simple and easy. He was super relatable and outgoing. Would recommend him and the Cookville location for sure! More

Excellent and quick service. Very easy to work with and took the time to explain what took place after the service was complete. Would recommend to family and friends. Thanks! Very easy to work with and took the time to explain what took place after the service was complete. Would recommend to family and friends. Thanks! More

thanks Thank you Xavier. I appreciate your help. I will have to come back and have the tires rebalanced because they are not balances properly. Sorry. Thank you Xavier. I appreciate your help. I will have to come back and have the tires rebalanced because they are not balances properly. Sorry. More

Enjoyable purchase I was happy they had what I was looking for. I wanted a certain color and they had it in stock. the rest was easy. They worked hard to get what I thou I was happy they had what I was looking for. I wanted a certain color and they had it in stock. the rest was easy. They worked hard to get what I thought was a great price. I really enjoyed driving the Ranger home. Thanks Guys More

Fast Service Billy took his time to explain our truck maintenance that was needed. He explain our Service Repair Summary and made recommendations for next service Billy took his time to explain our truck maintenance that was needed. He explain our Service Repair Summary and made recommendations for next service schedule. More

Everything done right Friendly, helpful, thorough and quick. Arrived a few minutes early, greeted on the tarmac, outlined procedure, directed to waiting area and a one hour Friendly, helpful, thorough and quick. Arrived a few minutes early, greeted on the tarmac, outlined procedure, directed to waiting area and a one hour process actually took 45 minutes and I was on my way. Refreshing. More

Great to work with Racheal was great to work with! We live in Indiana and the dealership met up with us half way to deliver and I love my SUV. Highly recommended! Racheal was great to work with! We live in Indiana and the dealership met up with us half way to deliver and I love my SUV. Highly recommended! More