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Ford of Cookeville

Cookeville, TN

5.0
1,228 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,228 reviews

March 14, 2019

Customer service I was very impressed with the customer service i received from Rachael on my recent purchase. I told her what i was looking for and my price. Within More

by Kegley01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
Mar 14, 2019 -

Ford of Cookeville responded

Thank you for sharing your experience with us. We are thrilled to hear Racheal made your visit at FLOC a great one. Please let us know if there is anything else we can do for you in the near future.

March 14, 2019

Great Super helpful fast and friendly customer service I have bought several vehicles from Ethan and the Ford Lincoln of Cookeville family and will continue More

by Dmart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoffrey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Deloach
Mar 14, 2019 -

Ford of Cookeville responded

David, we appreciate you taking the time to leave us your review. Thank you for always choosing us for your new purchases. Please feel free to reach out anytime if there is anything else we can do for you. Glad to have you as part of the #FLOCFamily!

March 14, 2019

Excellent David was very good and coordinated the whole process very professionally. He took care a damage issue that involved body dame and a damaged radio an More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Martin
Mar 14, 2019 -

Ford of Cookeville responded

Greg, thank you for sharing your experience with us. Glad to hear David went above and beyond to resolve those issues for you and make sure your visit at FLOC was a great one!

March 14, 2019

Purchase new 2018 F-150 Mr. Martin performed an excellent job finding the vehicle I wanted. The price on the new truck and my trade in was what I wanted to pay. Pick up of th More

by Fred Wolverine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Martin
Mar 14, 2019 -

Ford of Cookeville responded

Fred, thanks for the review. We are thrilled to hear David took great care of you during your purchase. We appreciate you coming to see us at FLOC. Let us know if there is anything else we can do for you.

March 14, 2019

Rachel was fantastic. She was friendly, professional and k We traveled over 300 miles to purchase the used car from this dealership. Our previous car was totaled in an accident that was not our fault. Rach More

by NIKKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
Mar 14, 2019 -

Ford of Cookeville responded

Nikki, thanks for sharing your experience. We really do appreciate you driving from so far away to come see us at FLOC. Glad to hear Racheal took excellent care of you and went the extra mile for you during your purchase. Please feel free to reach out if there is anything else our dealership can do for you.

March 14, 2019

2018 F150 crew cab 4x4 Racheal was able to find the exact truck I wanted. Was only 2 available and the one I got came from North Carolina. Great experience and would recomme More

by jhargis15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
Mar 14, 2019 -

Ford of Cookeville responded

Thanks for your review! We appreciate you choosing to do business with us at FLOC. Glad to hear Racheal took made sure your experience here was a great one.

Mar 14, 2019 -

jhargis15 responded

I didn't come from North Carolina the truck did as I said. I live in Cookeville

March 14, 2019

Great Sales Associated Was very satisfied with my car buying experience. Nic was professional, helpful and courteous. Price was very reasonable. Will definitely be seeing Ni More

by Daustin94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Mar 14, 2019 -

Ford of Cookeville responded

Thank you for your review. We are pleased to hear Nick made your visit at FLOC a great one!

March 14, 2019

Wonderful Car Salesman!! Ethan is by far the best! He is very helpful and does everything he can to make your car buying experience great! If you’re looking for a hard working More

by Hkholder42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Deloach
Mar 14, 2019 -

Ford of Cookeville responded

Thank you for leaving us your review!

March 14, 2019

Fantastic !! Racheal Tazelaar is a great salesman for the Cookeville ford store. Her personallity is second to none ! She was able to answer all the questions I More

by Don&Erlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
Mar 14, 2019 -

Ford of Cookeville responded

Don, thank you for your review. Racheal definitely has a personality that is second to none. We are glad to have her on our team and pleased to hear she took excellent care of you during your purchase. Please let us know if there is anything else we can do for you.

March 14, 2019

Great job Great people in and outside of work! Very professional and the service is great. Ford has a great team and I would encourage people to go there. Keep More

by Gawfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morgan and Mr. Ray. , David Martin
Mar 14, 2019 -

Ford of Cookeville responded

Thank you for taking the time out of your day to leave us your review. We appreciate the kind words and glad to hear our dealership exceeded your car buying expectations. Please let us know if there is anything else we can do for you in the near future. Thanks for joining our #FLOCFamily!

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