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Ford of Cookeville

Cookeville, TN

4.9
1,264 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,264 reviews

March 16, 2019

Rachel was excellent! Louisiana charm! Nice service and very quick. Was in and out in no time! I bought a Ford Focus and deeply satisfied with the vehicle. Rachel gave me the best deal! More

by Carguy jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
Mar 18, 2019 -

Ford of Cookeville responded

Jeff, thank you for the review. We are glad to hear Racheal took excellent care of you during your visit. We hope you enjoy the Ford Focus. Let us know if there is anything we can do for you before your first service visit.

March 16, 2019

Thanks Ronnie! And all who helped! Love my new 2014 Subaru impreza wrx! Thank you! Everyone was very helpful! Very nice! And I'm very happy with this car! And the service of the sales p More

by Timmyyy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hayden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Jagnandan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2019 -

Ford of Cookeville responded

Timmy, thanks for the review. We are glad to hear Ronnie and Joe took great care of you during the purchase of your new to you Subaru. Please let us know if there is anything else our dealership can do for you in the near future.

March 16, 2019

fast easy painless After my car was totalled, we needed another quickly. The guys here were on the search for everything that was on our list. We were looking used, but More

by bigAl
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Hayden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Shelton
Mar 18, 2019 -

Ford of Cookeville responded

Thank you for the kind words! We are pleased to hear Chad and Joe made your buying experience a great one. Please feel free to reach out if there is anything else our team can do to help you. Welcome to the #FLOCFamily!

March 15, 2019

Like family I have went to ronnie with all my car deals and my families car deals he is caring energetic and loves making people happy with their purchase if you More

by Harvey23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Jagnandan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2019 -

Ford of Cookeville responded

Thank you for the review. We are happy to hear that Ronnie goes above and beyond to ensure your experience was a great one. Please let us know if there is anything else our team can do for you before your next service visit.

March 15, 2019

Rusty was excellent to work with, he was very friendly and knowledgeable. We were really unsure of the type of suv or small truck we were wanting, but he wa More

by terrys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty Price
Mar 15, 2019 -

Ford of Cookeville responded

Thank you for taking the time to leave us your review. It's glad to hear Rusty took great care of you and narrowed down the perfect vehicle to fit your needs. Please let us know if there is anything else we can do for you. We hope you enjoy the new ride and welcome to the FLOC Family!

March 15, 2019

Family Friendly Amazing customer service each and every time. You won't find anyone better to buy your next car from then these guys! Car shopping is no longer dreade More

by Britwalker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Jagnandan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2019 -

Ford of Cookeville responded

Brit, thank you for taking the time to leave us your review. We are thrilled to hear Ronnie provided you with excellent service during your visit. We hope you enjoy the new ride!

March 14, 2019

Excellent David was very good and coordinated the whole process very professionally. He took care a damage issue that involved body dame and a damaged radio an More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Martin
Mar 14, 2019 -

Ford of Cookeville responded

Greg, thank you for sharing your experience with us. Glad to hear David went above and beyond to resolve those issues for you and make sure your visit at FLOC was a great one!

March 14, 2019

Fantastic !! Racheal Tazelaar is a great salesman for the Cookeville ford store. Her personallity is second to none ! She was able to answer all the questions I More

by Don&Erlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
Mar 14, 2019 -

Ford of Cookeville responded

Don, thank you for your review. Racheal definitely has a personality that is second to none. We are glad to have her on our team and pleased to hear she took excellent care of you during your purchase. Please let us know if there is anything else we can do for you.

March 14, 2019

Rachel was fantastic. She was friendly, professional and k We traveled over 300 miles to purchase the used car from this dealership. Our previous car was totaled in an accident that was not our fault. Rach More

by NIKKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
Mar 14, 2019 -

Ford of Cookeville responded

Nikki, thanks for sharing your experience. We really do appreciate you driving from so far away to come see us at FLOC. Glad to hear Racheal took excellent care of you and went the extra mile for you during your purchase. Please feel free to reach out if there is anything else our dealership can do for you.

March 14, 2019

Great sales experience Ethan was great, very helpful and easy to work with during the experience. Knowledgeable, great listener, funny, kind, fantastic, helpful, punctual. More

by MikeHoncho1986
Recommend Dealer
Yes
Employees Worked With
Ethan Deloach
Mar 15, 2019 -

Ford of Cookeville responded

Thank you for the review! Pleased to hear Ethan made your car buying experience a great one.

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