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Ford of Cookeville

Cookeville, TN

4.9
1,261 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,261 reviews

March 11, 2019

Goat status Alissa and Lynn worked hard to get me in a Dependable vehicle I dependable I really enjoyed my Honda CRV I really enjoy my Honda CR-V also allisa ke More

by Zacharylee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Rossetti
Mar 11, 2019 -

Ford of Cookeville responded

Zachary, thank you for leaving us your review. We are thrilled to hear Alyssa got you all taken care of on the purchase of your Honda CR-V. Please let us know if there is anything else our team can do to serve you in the near future. Welcome to the #FLOCFamily!

March 11, 2019

Great salesperson who was very knowledgeable. Devan Taylor was our car salesman. He showed great knowledge about the automotive industry. He was able to tell us the specifics on each car we looked More

by B.Guerrero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devan Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2019 -

Ford of Cookeville responded

Thanks for sharing your experience with our dealership. Devan is one of our best, it's hard to find someone who knows the vehicles as much as Devan does. We are glad to hear he took great care of you during your purchase. If there is anything Devan or our staff can do for you in the near future, please don't hesitate to reach out anytime. Welcome to the #FLOCFamily!

March 10, 2019

Very happy customer I was well overdue for a newer vehicle. I just didn’t think that it would be possible for me at this time. Josh worked hard to get me a vehicle with More

by Momof4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis (finance manager) , Josh Brown
Mar 11, 2019 -

Ford of Cookeville responded

We appreciate you taking the time to share more in detail about your visit. We are glad to hear that Josh went above and beyond to help you get into a new vehicle that worked for your family and your budget. We want to thank you for choosing to come see us at FLOC. Please let us know if we can do anything for you in the future.

March 10, 2019

Very helpful. Was very helpful to my husband and I purchasing our 2016 Jeep recently. We had to bring our 2 year old son along because we couldn't find a baby sitte More

by Halieb_28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Dills
Mar 11, 2019 -

Ford of Cookeville responded

Thank you for leaving us your review. We are happy to hear James took great care of you and your family during your visit. We hope you enjoy the new Jeep. Please feel free to reach out if there is anything else we can do to assist you.

March 10, 2019

Wonderful dealership We had a wonderful experience at Ford Lincoln of Cookeville. They will be our go to dealership for all of our future vehicles. I would recommend Andre More

by Hollandsworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Sansabrino
Mar 11, 2019 -

Ford of Cookeville responded

Thank you for leaving us your review. We are glad to hear Andrew took excellent care of you during your visit. Please let us know if there is anything else we can do for you in the near future. Thanks again for choosing to come see us at FLOC.

Mar 11, 2019 -

Ford of Cookeville responded

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March 10, 2019

Outstanding Chad Shelton is the best! He helped me find the vehicle I was looking for and negotiate a deal that worked for me. He was helpful and knowledgeable bu More

by PR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Dill was very helpful and professional as well as everyone else at the dealership., Chad Shelton
Mar 11, 2019 -

Ford of Cookeville responded

Thank you for taking the time to share your experience with us. We are thrilled to hear Chad and James took great care of you during your visit. Please feel free to reach back out to us if there is anything we can do to further assist you in the near future.

March 09, 2019

Quick oil change Dealership was quick on getting my car in for an unscheduled oil change, very polite and up front about charges. Great dealship, would recommend to an More

by Corymarc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lady in service
Mar 11, 2019 -

Ford of Cookeville responded

Thank you for leaving us your review. We are glad to hear our service department took great care of you!

March 09, 2019

Love my car & the experience! It was an awesome experience from the start! Wanda got me set up with Rachael & she was so much help! She would even answer my texts while she wasn’t More

by kbyrd94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wanda Mathis , Racheal Tazelaar
Mar 11, 2019 -

Ford of Cookeville responded

Thank you for sharing your experience with us at FLOC. Racheal and Wanda are two of our best on staff! We are glad to hear they took great care of you for your purchase. If there is anything else we can do, please feel free to reach back out at anytime.

March 09, 2019

Thank You Thank you for being respectful and courteous of me and my time. I was told they would try to get me in and out within an hour. Being a recent widow an More

by Hhibeachbum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Hummel
Mar 11, 2019 -

Ford of Cookeville responded

Thank you for leaving us your review! We are terribly sorry to hear the news of the recent passing of your husband. If there is anything our dealership can do for you in the future please feel free to call us. We will be here for you! Thanks again for coming to see us at FLOC.

March 09, 2019

Service Great customer service and service work. Christina is responsive and friendly. I did a drop off but she communicated throughout with updates and had More

by Ccb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root
Mar 11, 2019 -

Ford of Cookeville responded

Thank you for leaving us your review. We are happy to hear Christina took great care of you and your vehicle during your visit. Please reach out to us if there is any way we can be of assistance in the near future.

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