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Ford of Franklin

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
1,344 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,344 reviews

July 14, 2026

Buying my car here was a great experience. Everyone was friendly, helpful, and made the whole process easy without any pressure. I'm really happy with my new car and would definitely recommend More

by abp615
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2026 -

Ford of Franklin responded

Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 12, 2026

I had a fantastic experience buying my Ford Bronco! Casey was a great salesman who made the entire process smooth and enjoyable. I highly recommend working with him. More

by Brandon Coffee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2026 -

Ford of Franklin responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 07, 2026

Jeff was an amazing salesman. He was super polite and very patient with my kids. When it’s time to buy another car, I will be buying from them. More

by ashliebevan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2026 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. Feel free to reach out to us if you need anything. Have a wonderful day.

June 26, 2026

Very polite and super helpful! It was my first time purchasing a car, and EJ was super awesome at helping me out! More

by Hols
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Errin Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2026 -

Ford of Franklin responded

Hello, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

June 22, 2026

Casey is by far the best dealer sales guy I have ever dealt with. Will recommend him and this dealership has the best. More

by Paul Fields
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Shelton
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Jun 23, 2026 -

Ford of Franklin responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

June 20, 2026

Great experience! Casey was 10/10! It’s easy to think that all car salespeople are just trying to upsell you, but Casey was genuinely helpful from start to finish. He More

by Alyssa Roberts
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Casey Shelton
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Jun 22, 2026 -

Ford of Franklin responded

Hi Alyssa, we're glad to hear our staff took such great care of you! Here at Ford of Franklin we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

June 05, 2026

Friendly & knowledgeable. Wide selection of vehicles to choose from, so they had the exact vehicle that I had selected in stock. More

by 26 Nav
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2026 -

Ford of Franklin responded

Thank you so much for your kind words about your experience here at Ford of Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed.

May 12, 2026

Jeff Dawson and the team at Ford of Franklin did a great job in helping me find the right vehicle for our family. Will return in the future. More

by Satisfied customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick St. Claire - Sean Donaldson - Norm
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May 21, 2026 -

Ford of Franklin responded

Hi, we're glad to hear our staff took such great care of you! Here at Ford of Franklin we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

April 22, 2026

Casey Sheltom and the crew were fast, easy and great to work with. I would buy from them again. More

by Jjw0584
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clyde Maxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Shelton
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Apr 26, 2026 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 04, 2026

I purchased a 2026 Navigator and I am very happy. The buying experience was pleasant with no pressure or aggression. Dylan was great as the salesman contact. He and i had multiple interations. Daniel More

by nisbetj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Rice, Mike financing, Ashley Couturier
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Apr 09, 2026 -

Ford of Franklin responded

Hi, we're glad to hear our staff took such great care of you! Here at Ford of Franklin we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

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