Ford of Franklin

Kenzie McCarthy provided me with excellent customer service throughout my interactions in buying a new vehicle with Ford Lincoln of Franklin. She was courteous and friendly in answering all my questio service throughout my interactions in buying a new vehicle with Ford Lincoln of Franklin. She was courteous and friendly in answering all my questions, no matter how simple or complex they may have been. Would definitely recommend her to anyone interested in buying a new vehicle, especially those wanting a great hassle free experience. More

Bought our used Buick Enclave here right before Christmas 2012. Very pleased with the overall experience. Mackenzie McCarthy was very helpful and patient. She never tried to pressure us to buy anything that 2012. Very pleased with the overall experience. Mackenzie McCarthy was very helpful and patient. She never tried to pressure us to buy anything that we did not want. Being a high mileage used vehicle, we had some concerns, but all of our concerns were promptly addressed and resolved to our satisfaction. We also worked with Michael McLain (A true Mustang connoisseur) and Michael is also a pleasure to work with. Marcus Smith handled our financing and did a diligent job getting us a good finance package. Even the owner was on site and seemed genuinely concerned that we were having a positive experience. We have bought enough cars at this point in our life to know the difference between a shady dealership and a good one and we are very vocal about both. Even the service department folks were awesome (had my 2011 mustang serviced here for the first time). We will definitely keep Ford Lincoln of Franklin in mind when it comes time to search for another vehicle. More

I knew the car I wanted and had a limited window to do a test drive, get current vehicle appraised and make a deal if all went well. Vis email I chatted with Mackenzie and discussed my situation with her. S test drive, get current vehicle appraised and make a deal if all went well. Vis email I chatted with Mackenzie and discussed my situation with her. She took all my information to pre-approve me and had a reserved parking space for me when I arrived. In addition, the car I was looking at was right there, ready to go for the test drive. Once I approved the vehicle it was down to a little haggling and then onto the paperwork. I can't tell you how pleased I was with this experience. It was the best automotive purchase experience I have ever had. Mackenzie did all the work up front to minimize my time there and has been proactive with follow ups and other little things that matter. I recommend this dealership but more importantly Mackenzie who really did make this a great experience. More

Requested online quote on a hybrid Fusion. Mike McLain responded quickly-at price considerably lower than others!!! After purchase he cared enough to explain options!!! responded quickly-at price considerably lower than others!!! After purchase he cared enough to explain options!!! More

I went to Nissian of Rivergate and left crying. I was going to give up and go home but my mom talked me into going into Ford Lincoln of Franklin. I was upset but still decided to stop by. They were very going to give up and go home but my mom talked me into going into Ford Lincoln of Franklin. I was upset but still decided to stop by. They were very busy but everyone told me that someone would help me soon. Mr. Wendell came and talked to me about what I wanted. I wanted a used car but he said let's go look at the new cars.I test drove the 2013 Ford Focus and fell in love with it. Mr. Wendell and Mr. John worked with me and put me in MY BRAND NEW 2013 FORD FOCUS!!!!! If your looking for a car this is the place to go! Thank you Ford Lincoln of Franklin!!! More

Paul Smith was extremly helpful in getting me the car i really wanted. No bull just honest sincere business. He had to jump through hoops but he was the best and took time for us. really wanted. No bull just honest sincere business. He had to jump through hoops but he was the best and took time for us. More

I was looking for a used vehicle and while the dealership did not have the specific car I wanted, Mackenzie McCarthy was terrific to work with. She listened to exactly what I needed, searched for a vehicle f did not have the specific car I wanted, Mackenzie McCarthy was terrific to work with. She listened to exactly what I needed, searched for a vehicle for me and stayed in excellent communication with me on a regular basis during my search. I would recommend working with her when looking for a car. More

Wayne Ferbee is the best service advisor I've ever had the pleasure of doing business with, he takes very good care of our Lincoln Have owned Lincolns since 1972, am most pleased with the dealership & W the pleasure of doing business with, he takes very good care of our Lincoln Have owned Lincolns since 1972, am most pleased with the dealership & Wayne More

The first thing I noticed when walking into the dealership was a culture and an energy that I had not experienced during previous experiences. The sales staff and management are extremely knowledg dealership was a culture and an energy that I had not experienced during previous experiences. The sales staff and management are extremely knowledgeable, sincere and passionate. They take time to develop a relationship first. I never felt rushed nor did they talk negatively about their competition. Their focus is on "me" the customer and delivering a great experience. Look forward to returning to service my new Ford Escape there and will definitely purchase my next vehicle there. Scott More

After a horrendous experience at a local Dodge dealer, I found exactly what I was looking for at Ford of Franklin. A quality product sold by quality people and the deal could not have gone any easier. All q found exactly what I was looking for at Ford of Franklin. A quality product sold by quality people and the deal could not have gone any easier. All questions answered, Bob and Michael provided very detailed info about the vehicle (2013 Escape SE) and every one there made me feel at home, unpressured and relaxed. I will recommend you guys to anyone! Sincere thanks to one and all! - Steve More