Ford of Franklin

Customer service was very good, everyone was polite and friendly. Mr. Baldwin and Mr Bowling were very great to work with. Would do business again with either party. friendly. Mr. Baldwin and Mr Bowling were very great to work with. Would do business again with either party. More

Very friendly and easy to work with. Appreciated the opportunity and time to truly evaluate the truck. I've been very pleased with the vehicle. opportunity and time to truly evaluate the truck. I've been very pleased with the vehicle. More

I was very happy with the service I was given by Homer Disher of Ford-Lincoln of Franklin. I like doing the bulk of the shopping for new cars on the internet. Homer was very accomodating and made it a p Disher of Ford-Lincoln of Franklin. I like doing the bulk of the shopping for new cars on the internet. Homer was very accomodating and made it a pleasant experience. More

I wanted to thank Clyde Maxwell for his professionalism. Ford Lincoln of Franklin met and exceeded all of my expectations. I have been in the car business for 14 years and this dealership was great to work Ford Lincoln of Franklin met and exceeded all of my expectations. I have been in the car business for 14 years and this dealership was great to work with. The finance manager was a true pro and treated me excellent. Clyde was great with his follow up and was extra curtious to my wife and son. I would just like to say thanks to the whole staff for making this experience great. More

Our salesman Homer Disher went the extra mile for me in the purchase of my new Shelby GT500. This is the second vehicle I've bought from him, and will go back to him for another when the time arises. the purchase of my new Shelby GT500. This is the second vehicle I've bought from him, and will go back to him for another when the time arises. More

I can honestly say that my experience here DEFINITELY showed me that buying a car is painless, to the point, and enjoyable! From the time I walked into this dealership, I was greeted with smiling faces, showed me that buying a car is painless, to the point, and enjoyable! From the time I walked into this dealership, I was greeted with smiling faces, no pressure at all, I was not hounded, I was treated with respect, kindness and honesty. This staff proved the "oh great, time to go get hounded at the car dealership" saying to be out the window. This dealership raised the bar higher than I have ever experienced in buying a car before! I am grateful and thankful for the support we received! Thank you guys! Keep up the GREAT work! I will definitely be back for my next car! Melanie More

Kenzie did a thorough, professional job answering all my question, negotiating with her people, and providing timely information back to myself. A delightful young lady and an absolute pleasure to deal wit question, negotiating with her people, and providing timely information back to myself. A delightful young lady and an absolute pleasure to deal with. An asset that speaks very positively to the public for the high quality of customer service your dealership offers. Thanks again for all your help. R/Wm. D. Hawkins More

Mackenzie made buying this car as easy as could possibly be. She brought me the paperwork and then delivered my car the very next day. It was one of the easiest purchases I have ever made. be. She brought me the paperwork and then delivered my car the very next day. It was one of the easiest purchases I have ever made. More

I have doing business with Jeff Dawson for over ten years. He is a great salesman, very calm and does not pressure. I just purchased my third vehicle from him last week . As always Jeff took care of al years. He is a great salesman, very calm and does not pressure. I just purchased my third vehicle from him last week . As always Jeff took care of all the details and it went smoothly. Jeff exceeded my expectations and I am very happy with my truck and how I was treated. I am also proud to say that when son my was looking for a new Mustang,I had him wait to purchase until I introduced him to Jeff. Jeff took the time to listen to what my son was looking for,and found him the Mustang he wanted. He had it transported to the dealership and again took care of all the details,so my son could just enjoy his new car. Thank you Jeff for being a man of integrity,I look forward to my next purchase at Ford of Franklin. More

Clyde was very helpful and nice to work with. He was always avaialble when I called in and had the right information immediately. Overall I noticed that the dealership itself seems to be old and needs a always avaialble when I called in and had the right information immediately. Overall I noticed that the dealership itself seems to be old and needs an overhaul. However, i believe a plan for this is in place as several posters indicated. The dealership did not have the chance to proof any customerserivce since we purchased a new car and that went fairly fast. I am looking forward to work with Ford of Franklin as they seem genuinely interested in giving me a great experience. More