Ford of Franklin

Kenzie did a thorough, professional job answering all my question, negotiating with her people, and providing timely information back to myself. A delightful young lady and an absolute pleasure to deal wit question, negotiating with her people, and providing timely information back to myself. A delightful young lady and an absolute pleasure to deal with. An asset that speaks very positively to the public for the high quality of customer service your dealership offers. Thanks again for all your help. R/Wm. D. Hawkins More

Mackenzie made buying this car as easy as could possibly be. She brought me the paperwork and then delivered my car the very next day. It was one of the easiest purchases I have ever made. be. She brought me the paperwork and then delivered my car the very next day. It was one of the easiest purchases I have ever made. More

I have doing business with Jeff Dawson for over ten years. He is a great salesman, very calm and does not pressure. I just purchased my third vehicle from him last week . As always Jeff took care of al years. He is a great salesman, very calm and does not pressure. I just purchased my third vehicle from him last week . As always Jeff took care of all the details and it went smoothly. Jeff exceeded my expectations and I am very happy with my truck and how I was treated. I am also proud to say that when son my was looking for a new Mustang,I had him wait to purchase until I introduced him to Jeff. Jeff took the time to listen to what my son was looking for,and found him the Mustang he wanted. He had it transported to the dealership and again took care of all the details,so my son could just enjoy his new car. Thank you Jeff for being a man of integrity,I look forward to my next purchase at Ford of Franklin. More

Clyde was very helpful and nice to work with. He was always avaialble when I called in and had the right information immediately. Overall I noticed that the dealership itself seems to be old and needs a always avaialble when I called in and had the right information immediately. Overall I noticed that the dealership itself seems to be old and needs an overhaul. However, i believe a plan for this is in place as several posters indicated. The dealership did not have the chance to proof any customerserivce since we purchased a new car and that went fairly fast. I am looking forward to work with Ford of Franklin as they seem genuinely interested in giving me a great experience. More

DID MOST OF RESEARCH ONLINE THEN SENT IT TO FORD.COM. SALESPERSON HOMER DISHER CALLED THE SAME DAY AND WE TALKED ABOUT MY OPTIONS WENT IN ON SATURDAY TO TALK ABOUT DEAL DID NOT COME TO A DEAL THAT DAY .W SALESPERSON HOMER DISHER CALLED THE SAME DAY AND WE TALKED ABOUT MY OPTIONS WENT IN ON SATURDAY TO TALK ABOUT DEAL DID NOT COME TO A DEAL THAT DAY .WANTED TO SHOP AROUND BUT HOMER AND SALESMANAGER TOLD ME I WOULD BE BACK.NEXT WEEKEND I WAS BACK AND BOUGHT THE TR.WHAT I LIKE ABOUT HOMER AND SALES TEAM IS WHEN THEY SAY NO PRESSURE AND NO HAGGLE THEY REALLY MEAN IT MADE IT VERY EASY TO GET INTO TR. AND HOMER TOOK A LOT OF TIME TO SHOW ME ALL THE SYNC APPS VERY HELPFUL CANT WAIT TO GET MY WIFE'S NEW CAR AT THE END OF THE YEAR.THANKS AGAIN FOR MAKING THIS A VERY EASY PROCESS! More

Jerold was very helpful in finding us the exact car we wanted quickly. We actually had placed a down payment without even seeing the car. He gave us a detailed overview of all features on the car. We a wanted quickly. We actually had placed a down payment without even seeing the car. He gave us a detailed overview of all features on the car. We appreciate his kindness and patience. We also had a good experience with the gentleman that took care of the finance portion. We fail to remember his name. Thank you for a great experience!!! More

Mr. Gerald Baldwin worked very hard for two days to get us the best price available. He scanned all the discounts available and found ones that were applicable to our case that enabled the price to be red us the best price available. He scanned all the discounts available and found ones that were applicable to our case that enabled the price to be reduced to the amount we were willing to pay. He was extremely courteous and hard working. I would recommend him to any potential customer. More

Went to a Boeing Company online Car quoting/buying tool. Had to sell my 05 vette since wife (67) uncomfortable riding in it (Fibromyalgia, arthritus). Saw C&D with Mustang GT as Top Ten, also in Automobile Had to sell my 05 vette since wife (67) uncomfortable riding in it (Fibromyalgia, arthritus). Saw C&D with Mustang GT as Top Ten, also in Automobile mag. In the tool, queued up a Premium GT Kona Blue 6 speed convertible with almost every bell and whistle Ford makes, plus the Brembo's with Goodyear Eagle F1's. Only things I didn't get were a tan top to match the 'stone' interior leather heated seats (not available: What's with That??) and Chrome wheels. Went in right around T'giving, in 15 min had made the order, and out the door. Went back right after Xmas to pick it up. NICE MACHINE!!! I actually like it better than the vette. Easier for me to get into and out of, as well. Rides smoother, and REALLY like the action of the six speed manual shifter, almost no hesitation to shift and very, very smooth. Love the back up sensors and camera onto the front display. Sync'ing with my phone is cool, but I'd make a mod to allow it to do two phone, so Grannie can also use it. Pat and Mike were very professional and supportive. I'm "anal" about anyone scratching the paint, except for me, so they took extra care on prep to ensure there were no blemishes or fine scratches (imagine washing a brand new car with the same washrag you've just done 25 other cars with!!!). Mike even helped me find the Chrome wheels (GT500 19x8.5 front, 19x10 rear, really nice, much better than the Brembo Dark Stainless Aluminum Painted wheels at 19x9 front and rear). My second Ford, first was a '71 Torino GT with Boss Cobra 429... mean machine, a whole 7 mpg though... Thanks, Ford, but suggest upgrade your options to allow color matching tops/interiors, and add chrome wheels to your parade. Would've save me some time buying from American Muscle, mounting them, then selling the Dark Stars. Steve Rice, judithadabelle@aol.com More

Because of my experience with three other Ford dealerships in Tennessee I was almost ready to buy another brand of automobile. They just didn't seem concerned enough to get the particular vehicle dealerships in Tennessee I was almost ready to buy another brand of automobile. They just didn't seem concerned enough to get the particular vehicle I wanted to buy. I felt that they thought I wasn't important enough for them to work toward finding the vehicle I knew was out there. Then I found Pat Carlson and Ford Lincoln of Franklin on the Internet. Pat worked very diligently to locate the exact vehicle I wanted, gave me a price I felt was very good and made arrangements to get it to Ford Lincoln of Franklin for me to drive. My experience with this person and the dealership was very good, and everyone with whom I dealt was polite and helpful. I would highly recommend Pat Carlson and Ford Lincoln of Franklin to anyone interested in buying a Ford or Lincoln automobile. More

I was hesitant about buying a new car. I searched for what I wanted and the awesome staff at Ford Lincoln in Franklin made a few calls and found the exact truck I was looking for. I didn’t settle on a ne what I wanted and the awesome staff at Ford Lincoln in Franklin made a few calls and found the exact truck I was looking for. I didn’t settle on a new truck. I was able to purchase the truck I wanted. I am very pleased with the professionalism and courtesy that Mackenzie McCarthy and Markus Hartley offered to me. Mackenzie (Kenzie) is what defines what a good saleswoman is. I recommend anyone who wants an honest car dealership to use Ford Lincoln of Franklin?. More