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Ford of Franklin

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
1,314 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,314 reviews

July 26, 2024

Special ordered an F250, they sold. it without my knowledge, and lied about it. Sad! More

by Ben
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Stephen Farrar
Report | Print
Jul 27, 2024 -

Ford of Franklin responded

Ben, From my understanding, you and Stephen were negotiating when you offered 25,000 the difference between your trade and the new truck was $38,000. It was Stephen’s understanding because of that offer that there was no way to get to an agreement as a $13,000 difference Is a significant one. I’m sorry if more communication was not made but I believe his understanding was just that there was no way to get to the price you wanted. Anyone can order a vehicle, without a deposit there is no holding any vehicle. Again I apologize for this misunderstanding.

Jul 27, 2024 -

Ben responded

That is not correct. We were still negotiating and he never said it was over. If he did, I would have paid the price you all wanted for the new truck in cash. I waited for 10 months. Rather than admit he dropped the ball, Stephen lied and said I told him I would wait to purchase another truck. Then he sold it without telling me. Sad!

Jul 27, 2024 -

Ben responded

This is my last text from your salesman: "Not that i'm aware. We're $13k apart, as I recall. But I'm out of town visiting with my grandson. Back tomorrow." He should be fired. If I had known I would wait 10 months just to give someone else my truck, I wouldn't have wasted my time.

July 22, 2024

A dealership is reflected by the people who work there. Working with Stephen shows that they care at FRANKLIN FORD. . More

by Foglio
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Report | Print
Jul 24, 2024 -

Ford of Franklin responded

Hi, thank you so much for your kind words about your experience here at Ford of Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed.

July 21, 2024

Jordan Kelley was great in helping an elderly couple. We were interested in buying a Lincoln Corsair and were grateful that Jordan was very patient and showed us various cars. He continued to familiarize More

by jntidwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2024 -

Ford of Franklin responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

July 08, 2024

Steve was very helpful and professional when we came into Ford Franklin to buy a car. Never pressured us, but gave us all the information we needed. Found the perfect car. More

by trosebigdog
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Report | Print
Jul 10, 2024 -

Ford of Franklin responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Ford of Franklin so helpful in the purchase of your new vehicle.

July 07, 2024

Exceptional and caring customer experience. From the moment I connected with Stephen, he worked tirelessly to locate me a vehicle and bring his team together to make it happen. This is a worl More

by sgwells123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Report | Print
Jul 08, 2024 -

Ford of Franklin responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2024

Summer bell was very helpful and made my experience with buying my Ram 1500 Trx smooth. She was transparent and fought for me on the negotiation. I would definitely recommend working with her. More

by DRank
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Summer Bell and Norm Hanes
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Jun 27, 2024 -

Ford of Franklin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ford of Franklin! Thanks again for the recommendation, and have an amazing day!

June 10, 2024

Summer was amazing very attentive and caring made sure everything was taken care of. Highly recommend More

by wrestlerjake87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Summer bell
Report | Print
Jun 27, 2024 -

Ford of Franklin responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford of Franklin to have earned it.

June 02, 2024

Stephen Farrar spent 3 years getting a Maverick for me, he is an incredible individual More

by ctsaunders51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Report | Print
Jun 27, 2024 -

Ford of Franklin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

June 02, 2024

Dreah Dearing was a great as our sales rep. Very attentive and worked quick. Great to work with. More

by Dforr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dreah Dearing
Report | Print
Jun 28, 2024 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 31, 2024

Dropped off vehicle for diagnostic testing and rented a vehicle from Enterprise for several days and no diagnostic was ran. I got a call from the service advisor to pick up the vehicle because they didn’t More

by Angela F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick St Clair
Report | Print
May 31, 2024 -

Angela F responded

I’m out of money for rental that could have been used for repair. No customer deserves that treatment.

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