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Ford of Franklin

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
1,307 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,307 reviews

April 14, 2025

I went in with just a few “musts” but no real idea of what I wanted. Cody brought me options in my price range. I left with a vehicle I love. The whole experience was very pleasant, and I would recommend More

by Amanda K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norm
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Apr 17, 2025 -

Ford of Franklin responded

Hello Amanda, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 14, 2025

Jazlyn was amazing—got me the exact truck I wanted! Friendly, helpful staff all around! More

by dcdcraig92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jazlyn Rosario Lugo
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Apr 17, 2025 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 07, 2025

We could not have had a better experience at Franklin Ford. Zak listened to our needs and helped us every step of the way! One of the best car buying experiences we have ever had because of him. Would hi More

by William Edmonds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zakary
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Apr 11, 2025 -

Ford of Franklin responded

Hi William, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

April 04, 2025

The dealership was clean and had a wide variety of vehicles. Ben was wonderful to work with - knowledgeable, friendly, efficient. I highly recommend him. More

by JENMSK8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
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Apr 07, 2025 -

Ford of Franklin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 03, 2025

Simple process handled everything over the phone as I live in GA. Even brought the car to me! More

by Madison D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Ford of Franklin responded

Hi Madison, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 03, 2025

Spoke with Ben a few times with the type of vehicle I was interested in, he provided exactly what I was looking for. I am very grateful for his personal attention to this opportunity. Thanks ben More

by Bobby_Carrasquillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 03, 2025

Ben is a true professional. He was very respectful of my time and help me through the decision process. More

by pwmccreary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Ford of Franklin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. We are always more than happy to assist you if anything else comes up. Take care!

April 02, 2025

Excellent customer service and looking forward to a long relationship with this dealership! Our experience purchasing our new car was very smooth and easy. More

by Mjtomlin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2025 -

Ford of Franklin responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 26, 2025

The best buying experience in my 44 years of driving, above and beyond sales, at more product for lower price. I flew in from Chicago to Nashville and Casey picked me up at the airport for me to buy a ne More

by Darryl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Ford of Franklin responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

March 21, 2025

We had a knowledgeable and patient sales representative in Jeff Dawson. He was extremely helpful and easy to work with. Jeff answered all my questions and addressed any concerns that I had about the tran More

by bobbiekilbane@comcast.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Ford of Franklin responded

Hello, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help. Take care!

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