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Ford of Franklin
Franklin, TN
1,130 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,130 reviews
February 28, 2024
Our car buying experience was great! There was absolutely no pressure. Everyone was so helpful and kind. We would highly recommend our salesperson, Stephen Farrar. There was absolutely no pressure. Everyone was so helpful and kind. We would highly recommend our salesperson, Stephen Farrar. More
by cindy76532
Employees Worked With
Manager of Finance - 5 stars
Helpful February 27, 2024
Nice clean dealership with a customer oriented atmosphere. Everyone was very helpful and knowledgeable in their respected fields atmosphere. Everyone was very helpful and knowledgeable in their respected fields More
by Oalmanne
Employees Worked With
February 27, 2024
Your treated with kindness and respect by Salesmen, Mr. Jeff Dawson and my Finance Manager Jeff Dawson and my Finance Manager More
by Dianna
February 24, 2024
Very welcoming. No pressure. Professional all the way. We would highly recommend Ford of Franklin. No pressure. Professional all the way. We would highly recommend Ford of Franklin. More
by llr3cats
Employees Worked With
February 19, 2024
Great salesman, and a great experience overall. I wouldn’t hesitate to buy again from these guys! I wouldn’t hesitate to buy again from these guys! More
by zqbaker89
Employees Worked With
February 17, 2024
It was very nice and the salespeople were very nice and friendly and it was very clean friendly and it was very clean More
by robertraineyrobbin
February 16, 2024
I purchased a new vehicle, while trading in a used vehicle with this dealer, I felt the process was smooth, and fair. Every person I personally had contact with was knowledgeable, professional, frie vehicle with this dealer, I felt the process was smooth, and fair. Every person I personally had contact with was knowledgeable, professional, friendly, and respectful. I would like to single out the three people that I had the most contact with: Parker, Brad, and Lauren, it was a pleasure to work with you! More
by Robert A
Employees Worked With
Parker, Lauren, Brad Morgan
February 13, 2024
Steve was very professional and personable manner. He answered all of our questions and negotiated effectively for a deal that worked for the dealership an us. He answered all of our questions and negotiated effectively for a deal that worked for the dealership an us. More
by KASTASTAGGS
Employees Worked With
February 12, 2024
Stephen was great to work with. He worked a reasonable deal with me in a short amount of time. He also continued to help through the service process as the vehicle needed a few "tou He worked a reasonable deal with me in a short amount of time. He also continued to help through the service process as the vehicle needed a few "touch-ups" to get it completely ready. Thank you! More
by dawn34
Employees Worked With
February 12, 2024
I wasn’t pleased with my offer on my trade in initially, but we did come to a good agreement at the end of the day. In the end it became an easy process. but we did come to a good agreement at the end of the day. In the end it became an easy process. More
by FIREFIGHTER6451
