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Ford of Franklin

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
1,375 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,375 reviews

October 12, 2026

Chris Turner and Catrina are always excellent to work with. They schedule a specific time and communicate with you during the service. When you need "quick lane" service (oil change, tire rotation, and More

by DrE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catrina (Quick Lane Serivce), Chris Turner
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Oct 14, 2026 -

Ford of Franklin responded

Thank you so much for your kind words about your experience here at Ford of Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed.

October 11, 2026

Accommodating and polite. Did what they said they would do and had truck back on road asap. On time More

by Broemeldavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catrina
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Oct 14, 2026 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

October 10, 2026

A good dealer and awesome service thank you so much for take care of my babee More

by Tktuang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke
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Oct 13, 2026 -

Ford of Franklin responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 09, 2026

Hunter does an amazing job every time! Highly recommend. John Anthony and Catrina are the best service advisors More

by kcncmom
Recommend Dealer
Yes
Employees Worked With
John Leno, Anthony Martinez, chris turner, hunter
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Oct 11, 2026 -

Ford of Franklin responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 09, 2026

Although I had to take the truck back for a second time, Nick, one of the service advisors, helped me and was great. More

by whall83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Oct 11, 2026 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 08, 2026

Was able to schedule service for the next day when I had to jump off my battery and I needed other services done as well. My service advisor, Ron was great to work with keeping me informed through the entir More

by RWood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
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Oct 11, 2026 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

October 08, 2026

I had Anthony assist me and he was great! Very helpful and knowledgeable. I will definitely be back. More

by hl824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony M
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Oct 11, 2026 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 08, 2026

The whole experience at Ford of Franklin was great. Mr. Eisenhauer was very efficient and courteous, a pleasure to deal with. We also got a lot of help from. Evan Butler, their IT guy who helped us lea More

by lloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eisenhauer and Evan Butler
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Oct 10, 2026 -

Ford of Franklin responded

Lloyd, we're glad to hear our staff took such great care of you! Here at Ford of Franklin we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

October 08, 2026

Excellent service experience. Anthony was very helpful and straightforward with the assessment of the car and my needs More

by Ccfbayern7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Oct 10, 2026 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

October 07, 2026

Courteous, kind, professional & respectful of my time Franklin Ford & Chris Eisenhower are the best in town! More

by Bronco Mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhower
Print
Oct 10, 2026 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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