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Ford of Franklin

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.7
1,413 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,413 reviews

November 03, 2026

The service was timely and the staff was professional. I will continue to use Ford of Franklin for future maintenance. More

by Sschmidtpro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Errin Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2026 -

Ford of Franklin responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2026

Ron did an amazing job with customer service. He keeps us ip to date with our car repairs. He also checked to see if we had any recalls. More

by krc4912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Werner
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Nov 05, 2026 -

Ford of Franklin responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 02, 2026

Service Advisor Jeremy to outstanding care of me. I had a emergency and he was able to get back on the road very quickly. I really appreciate the service. More

by randallwatkins10858
Recommend Dealer
Yes
Employees Worked With
jeremy
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Nov 05, 2026 -

Ford of Franklin responded

Hi, we are so happy to read such a great review about Ford of Franklin! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2026

The quicklane service is always easy to book, timely and efficient. They get you in and out without a lot of upsell pressure. More

by Douglas.smith06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catrina
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Nov 01, 2026 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2026

This is my first visit for my regular maintenance oil and filter. I had the pleasure to meet Brooke for the first time as we always text or call by phone. Waiting was about two hours, all good. More

by Salem Ganem
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Lanham
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Nov 01, 2026 -

Ford of Franklin responded

Hi Salem, thank you for your wonderful review! I'm glad to hear that your first visit for regular maintenance went smoothly and that you had the pleasure of meeting Brooke. We appreciate your trust in our customer-centric service and look forward to supporting you again soon!

October 30, 2026

Been doing business with this place ever since the Alexander’s owned it the dealership has only got better More

by craftonbackhoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2026 -

Ford of Franklin responded

Hi, thank you so much for your positive comments about Ford of Franklin! We are always more than happy to assist you if anything else comes up. Take care!

October 30, 2026

Brooke was my go to person and she was fabulous So friendly and kept me up to date daily More

by Marlenef.denson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only Brooke
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Nov 05, 2026 -

Ford of Franklin responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 30, 2026

I just use the valet service and it was very smooth going kept me updated on everything. I’ve been using this for dealer since 2022 for my Ford F150. I have had a pretty good experience every time I’ve been More

by Billdrawant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Mcquaid
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Nov 05, 2026 -

Ford of Franklin responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 30, 2026

Catrina is always so helpful in helping me take care of my 1994 Ford. She is knowledgeable and always has such a great attitude! More

by earlhanna55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catrina
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Nov 05, 2026 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

October 29, 2026

The woman at the front desk at the quick lane shop was sweet, polite and very helpful. I believe her name was Catrina, anyways she made sure that I got out of there at a reasonable time and explained ever More

by Emilia Flesner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catrina Mufleh quick lane service advisor
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Nov 05, 2026 -

Ford of Franklin responded

Hi Emilia, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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