Ford of Franklin

I had a pleasant and easy car-buying experience with Jeff Dawson. He spent more time showing me the details of using my new car than I have ever had. Dawson. He spent more time showing me the details of using my new car than I have ever had. More

If you’re looking to buy a vehicle, I highly recommend asking for Casey. My family and I just purchased a 2026 Ford Bronco, and Casey made the entire experience absolutely top-notch from start to finish. asking for Casey. My family and I just purchased a 2026 Ford Bronco, and Casey made the entire experience absolutely top-notch from start to finish. From the moment we walked in, Casey treated us with respect, honesty, and zero pressure. He took the time to answer every question we had, walked us through all the features of the Bronco, and made sure we understood everything before making a decision. What really stood out was how genuine and patient he was — he wasn’t just trying to make a sale, he truly wanted to make sure we got exactly what we were looking for. Buying a vehicle can sometimes be stressful, but Casey made the whole process smooth, straightforward, and actually enjoyable. His professionalism, knowledge, and customer service are second to none. We couldn’t be happier with our 2026 Bronco, and we’re grateful Casey was the one helping us through the process. If you want someone who will treat you right and go above and beyond, Casey is your guy. Thanks again for the outstanding service! More

Ashley helped us through the process. Top notch! First time Lincoln buyers. Would look to seek her out again for future purchases. Top notch! First time Lincoln buyers. Would look to seek her out again for future purchases. More

im first time buy lincoln、they have good deal for me and nice sales people、 nice sales people、 More

Frank Taylor made my car buying experience go very smooth, he is a real gentleman smooth, he is a real gentleman More

This dealership provided 5 star treatment and we could not be happier with our new car!!! not be happier with our new car!!! More

I totally recommend this dealership for your next vehicle purchase. Grey with our sales representative he was excellent a very professional straight to the point as well as the finance guys,everything went v purchase. Grey with our sales representative he was excellent a very professional straight to the point as well as the finance guys,everything went very smoothly More

Ford of Franklin took great care of me. And the whole process was fast! They were helpful, not overly pushy with sales, and made buying my truck smooth and easy. Frank was awesome to work w And the whole process was fast! They were helpful, not overly pushy with sales, and made buying my truck smooth and easy. Frank was awesome to work with! I'll definitely buy my next Ford with these guys! More

I am about as tough as a critic that you will find. I come from the old way of thinking where you should provide every customer with top level service all the time. I have worked in sales, and I know I come from the old way of thinking where you should provide every customer with top level service all the time. I have worked in sales, and I know it can be a grueling task. I spent countless hours researching, talking to other dealerships both in and out and state, and looking over every last detail. After all of that I can assure you of one thing. BEN RHETT is the friendliest, most knowledgeable man in his craft that anyone. Most of the people I spoke with had some knowledge about the vehicles (thought I usually knew more than they did), a few had pretty good knowledge, but Ben quite literally knew every fine detail about every model we asked him about. He listened to what asked, answered our questions fully, and went further, anticipating things we might just want to know about that we didn't think to ask. Multiple people within the dealership commented that he was the best guy when it comes to this. They told us that he spends hours learning about each model, and spends extra time learning each new model as it comes in or has updates. He didn't try to oversell us, he helped us find exactly what we needed. He asked us intelligent questions, followed up quickly when we reached out (even when he was on vacation), and I cant thank him enough for making what is typically a very stressful situation as easy as you could possibly imagine. He even spend 30-45 mins post sale with us setting up all the features of the car for both of us. There were two other couples waiting for him, but he did not rush us at all. My mother and father in law has recently purchased from Ben and had also had a great experience. Everyone at the dealership was friendly and inviting, but Ben knocked it out of the park. If you an are the market for a Lincoln (or any other Ford product), do yourself a huge favor and visit Ford of Franklin, ask for Ben, and tell him that Jon sent you his way. He will NOT disappoint. When you walk in he will be wearing a suit, but when you leave, you will feel like he should be wearing a cape! More