Ford of Franklin

Outstanding Service Department C J met me promptly upon my arrival and extended every courtesy to me. He clearly and carefully outlined exactly what they were going to do and confi C J met me promptly upon my arrival and extended every courtesy to me. He clearly and carefully outlined exactly what they were going to do and confirmed that was indeed what I had come in to have done. Moreover, they were finished earlier than promised because they did not do a tire alignment I had requested. This was because C J and the staff were totally honest and did not perform work that was not needed. Not only did this save me money but it earned my trust. C J is the best and this dealership is excellent. More

Recall repair The service department got my vehicle in and out within hours. Justin was Friendly and didn't try to push other repairs. we dropped off the vehicle o The service department got my vehicle in and out within hours. Justin was Friendly and didn't try to push other repairs. we dropped off the vehicle overnight and it was ready by 11:00 am the next day More

GOOD SERVICE AND SALES I RECOMMEND THIS DEALERSHIP ASK FOR CLYDE MAXWELL I PLAN TO PURCHASE MY NEXT CAR FROM CLYDE AND HAVE LINCOLN FORD SERVICE IT! AND SALES I RECOMMEND THIS DEALERSHIP ASK FOR CLYDE MAXWELL I PLAN TO PURCHASE MY NEXT CAR FROM CLYDE AND HAVE LINCOLN FORD SERVICE IT! More

Ford/ / Lincoln of Franklin, awesome! I'm really happy with my dying experience to Ford Lincoln of Franklin Tennessee. See staff and personnel we're very hospitable and knowledgeable. My s I'm really happy with my dying experience to Ford Lincoln of Franklin Tennessee. See staff and personnel we're very hospitable and knowledgeable. My salesman "Tucker", was honest and forthright. Tucker assisted me with courtesy and respect. I would recommend this company to all my friends and family. More

The best service in the United States, bar none. A few weeks ago, I purchased a 2013 Ford F150 STX with 36500 miles on it. Keep in mind that this vehicle was sold 'As Is'. Plain and simple, it was r A few weeks ago, I purchased a 2013 Ford F150 STX with 36500 miles on it. Keep in mind that this vehicle was sold 'As Is'. Plain and simple, it was right there on the paperwork. I signed it, knowing there was no warranty. The Dealership has a three day 100 mile exchange policy, but a fair bit of that was consumed by the trip home. I also work for the State of Tennessee from home, so I can go a week without driving anywhere. Several days after, the truck lost all power; it was dead. I pushed it to a local mechanic I trust, and contacted Jordan, my sales representative. He IMMEDIATELY got a hold of Jason, the used car sales manager. They offered to buy it back right then and there. The problem was there was nothing comparable on the lot. SO THEY OFFERED TO PAY FOR THE REPAIRS. Take that in. Soak it in.. the Dealership OFFERED to pay 850.00 to resolve the issue, since towing it was expensive, and the truck wasn't safe to drive. I'm waiting for the check to be delivered now; evidently it got stuck in accounting. Jason and Jordan assure me that it will be issued shortly. The former owner had installed an after-market remote start, and we discovered that it'd cause the truck to go absolutely haywire if you tripped it. The HVAC would also randomly cut out. I called Jason, who asked me to bring the truck back so they could look at it. What followed next can only be described as the best service in history. I came in a truck.. so they sent me home in a loaner. They loaned me a 2019 Ford F150 with 2k miles to drive while they worked on mine. They removed the after-market remote start, replaced the HVAC control head, and even went down into the wiring loom to look for the problem.One week later, they found a damaged control wire... they split open the wiring harness and replaced that defective wire and the problem was resolved. All without charging me anything. Not a dime. NOTHING. The truck I bought was used.. and was sold 'AS IS'. At ANY point in time, they could have told me to pound sand... but they didn't. They stood by their product, and made sure it was all made right in the end. While I'm still eagerly anticipating the check's arrival, I can honestly say that this dealership has earned my loyalty, gratitude, and respect. Jason.. Jordan.. Chris... thank you, all. Your help was most appreciated. -Bryan Hall More

Service was great. Everything was perfect. People were knowledgeable and courteous. Gave me a loaner and when I returned the next day my car was washed and gleaming. Everything was perfect. People were knowledgeable and courteous. Gave me a loaner and when I returned the next day my car was washed and gleaming. More

New Look Lincoln MKC purchase My salesman Charles Taylor was excellent and the salesperson in the Lincoln are who explained how to drive and use all of the features of the Lincoln My salesman Charles Taylor was excellent and the salesperson in the Lincoln are who explained how to drive and use all of the features of the Lincoln was very patient. More

Recall repair Great Timing of getting recall job completed in less than a day. Took a little to get appointment but everyone was great getting job completed. Great Timing of getting recall job completed in less than a day. Took a little to get appointment but everyone was great getting job completed. More

Excellent customer service. C j was very helpful and an asset to your company. He explained the future services that my car needed and the price for each thing that needed to be C j was very helpful and an asset to your company. He explained the future services that my car needed and the price for each thing that needed to be done. More

Exceptional Service Chris was very knowledgeable, thorough, professional, and prompt. He explained the process of the recalls, service, and repair needed for my vehicle. Chris was very knowledgeable, thorough, professional, and prompt. He explained the process of the recalls, service, and repair needed for my vehicle. Although there was no availability, he squeezed my vehicle into the schedule. More