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Ford of Franklin
Franklin, TN
1,307 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,307 reviews
May 26, 2019
What a dealership From the time we stepped on the lot everyone went above and beyond to help us. I'm 55 and bought a few cars. This dealership is by far the Best From the time we stepped on the lot everyone went above and beyond to help us. I'm 55 and bought a few cars. This dealership is by far the Best More
by SFlynn
Employees Worked With
Brad Morgan, Ray Taylor, Lora Resha
May 22, 2019
Great service Worked with tre he was a great help in finding the best deal on a new car and a great price as well highly recommend going to see him!! Worked with tre he was a great help in finding the best deal on a new car and a great price as well highly recommend going to see him!! More
by Mike norman
Employees Worked With
Dontre Worlds
May 20, 2019
Very enjoyable buying experience. My buying/trading experience was enjoyable. All the people at the dealership were extremely friendly and helpful. We told them we had an event to get My buying/trading experience was enjoyable. All the people at the dealership were extremely friendly and helpful. We told them we had an event to get to and they tried to to get us out of there as quickly as possible. I would highly recommend a Ford product. More
by Lefty14
Employees Worked With
Hunter Stinson sold my wife a Lincoln Navigator on Friday and then I bought a Ford F-150 from him on Saturday. , Chris Wojnar, Hunter Stinson
May 20, 2019
Simple Easy Process I am in the midst of buying a car for me and my wife... The process at Ford Lincoln in Franklin was simple and fair. There wasn't the typical cat an I am in the midst of buying a car for me and my wife... The process at Ford Lincoln in Franklin was simple and fair. There wasn't the typical cat an mouse games that we've experienced trying to purchase a vehicle for my wife. I very much liked working with them Jeff Dawson was my sales rep and he was on-point, even after the sale. More
by Joel
Employees Worked With
May 16, 2019
Gabby Lincoln of Franklin provided an amazing service. Jeff Dawson and Ish Saddler did an amazing job in making sure my needs were met. Mr. Dawson is a grea Lincoln of Franklin provided an amazing service. Jeff Dawson and Ish Saddler did an amazing job in making sure my needs were met. Mr. Dawson is a great listener and did everything he could to make my experience amazing! This is the 3rd car that I have purchased from Lincoln of Franklin and the experience gets better and better. Mr. Dawson is a class act and provides amazing customer service. Big thanks to Lincoln of Franklin for a truly amazing experience!! More
by Gabby
May 08, 2019
Jordan was great. Jordan made the process so simple for us. I was picky about what I wanted and was very patient with us and our screaming baby. Such a nice guy, would Jordan made the process so simple for us. I was picky about what I wanted and was very patient with us and our screaming baby. Such a nice guy, would definitely work with him again on another car. More
by lizadams123
May 07, 2019
Amazing and friendly people. Everyone was super helpful and friendly. Charles got me in exactly what I wanted and they all helped to make sure I got the payments I needed as well. Everyone was super helpful and friendly. Charles got me in exactly what I wanted and they all helped to make sure I got the payments I needed as well. They have definitely earned my business and I will be recommending them to anyone that is in need of a new car! More
by Jessica13
Employees Worked With
Charles Taylor, Ish Saddler
May 04, 2019
Wonderful buying experience My husband and I had a wonderful buying experience we purchased his new truck which he loves. Everyone at the dealership was very professional and pro My husband and I had a wonderful buying experience we purchased his new truck which he loves. Everyone at the dealership was very professional and provided great customer service More
by ltomberlain1
Employees Worked With
Dave Wade
May 03, 2019
Best Ford store in Tennessee Gina Dillman was very informative and professional. Jason and Brad in sales and finance were awesome will do more business with this dealership thanks Gina Dillman was very informative and professional. Jason and Brad in sales and finance were awesome will do more business with this dealership thanks FLOF More
by Orlando2310
Employees Worked With
Other Employees :
Krista Way, Les Shanks, Charles Taylor, Bruce Thomas, Alexis Grassi, Chris Wojnar, Brad Morgan, Gina Dillman
April 29, 2019
These people have a good operation and they are A+ I would recommend Ford of Franklin Tennessee to friends and neighbors they have there act together. They know there product that they working on and I would recommend Ford of Franklin Tennessee to friends and neighbors they have there act together. They know there product that they working on and there sales. I have bought number of cars from them. More
by Don
