Ford of Franklin

Simple Process I began reaching out to several dealerships in the area seeking out a new Ford Escape and it became clear that Ford Lincoln of Franklin and, specifica I began reaching out to several dealerships in the area seeking out a new Ford Escape and it became clear that Ford Lincoln of Franklin and, specifically, Jeff Dawson were the most willing to put in the work to earn my business, without being aggressive. After going back and forth several times on various configurations, Jeff consistently gave me the best offers. Once we arrived at the dealership, we test drove the vehicle we were interested in and had all of our questions, concerns, etc. completely addressed with full transparency. Jeff worked with the sales managers and finance group to meet our numbers (Ryan did a great job getting us great financing). In comparison to previous car buying experiences, this was the least strenuous. More

Exceptional It is easy to get a service appointment when you need one. The employees are friendly and very helpful . They always provide a rental car when you le It is easy to get a service appointment when you need one. The employees are friendly and very helpful . They always provide a rental car when you leave yours for service to be done. More

Justin Bailey...thank you for your help on my birthday! I came in with a concern on my car and Justin make sure my concerns were heard and understood. It made my birthday special today with his great attent I came in with a concern on my car and Justin make sure my concerns were heard and understood. It made my birthday special today with his great attention to my concerns and being so polite with my requests. Thank you again for adding to my birthday this New Year! More

absolutely pleasant Bryan was a pleasure to work with, he was a true professional, being in sales myself for 55 years, i know one when i see them Bryan was a pleasure to work with, he was a true professional, being in sales myself for 55 years, i know one when i see them More

Service Justin was very helpful in setting up my appointment and getting me a loaner car. I was expecting the repairs to take a few days but was very excited Justin was very helpful in setting up my appointment and getting me a loaner car. I was expecting the repairs to take a few days but was very excited to get my vehicle back the same afternoon. Thank you to all especially Justin More

Awesome experience Great experience with great people especially Jason Givens and his whole team really took great care of me. Thanks for everything Ford-Lincoln of Fran Great experience with great people especially Jason Givens and his whole team really took great care of me. Thanks for everything Ford-Lincoln of Franklin More

Vehicle Service Gina is awesome. I will always use her for my vehicle service needs. She is very pleasant knowledgeable and kind to the customers. Her level of ser Gina is awesome. I will always use her for my vehicle service needs. She is very pleasant knowledgeable and kind to the customers. Her level of service is top notch More

MORE than you expect. The very BEST of the BEST! I plan to bring my Lincoln to the dealership for future service. LINCOLN understands Customer Service! The easy scheduling and follow-up by the Servi I plan to bring my Lincoln to the dealership for future service. LINCOLN understands Customer Service! The easy scheduling and follow-up by the Service Advisor (Eric Jones) makes the customer feel like they are someone special. The treatment was so outstanding that it almost makes you glad you had a problem with the car requiring you to visit this outstanding service department. COMMITMENT to the CUSTOMER by Lincoln of Franklin and LINCOLN is real. After purchasing ten Lincoln's my last purchase was a Lexus. This service experience will make me look at a Lincoln again before my next purchase. THANK YOU, Bob Bell More

Excellent SERVICE was just fine eith no problems. I HAD AN OIL CHANGE AND WAITED FOR THE SERVICE TO BE COMPLETED. C.J. HANDLED ALL NECESSARY PAPERS AS WELL AS SERVICE was just fine eith no problems. I HAD AN OIL CHANGE AND WAITED FOR THE SERVICE TO BE COMPLETED. C.J. HANDLED ALL NECESSARY PAPERS AS WELL AS CHECKING ON COMPLETION TIME WITH ALACRITY. More