Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
351 Reviews of Ford of Franklin - Service Center
Sort by
May 31, 2024
Dropped off vehicle for diagnostic testing and rented a vehicle from Enterprise for several days and no diagnostic was ran. I got a call from the service advisor to pick up the vehicle because they didn’t vehicle from Enterprise for several days and no diagnostic was ran. I got a call from the service advisor to pick up the vehicle because they didn’t find anything wrong and I wouldn’t be charged. The car was shaking during ideling when I bought it in and continued when I picked it up. I went to another Ford dealership for a 2nd diagnostic test and received a loaner while the problem was diagnosed to find out I had a transmission issue. That sounds like something to me. More
by Angela F
Employees Worked With
Nick xx Clair
Helpful May 30, 2024
Mr. Stephen Farrar is very knowledgeable and went above and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. More
by leecoleman30
May 26, 2024
Steve was very friendly and helpful. He went the extra mile to help me. Being Nice goes a long way. He went the extra mile to help me. Being Nice goes a long way. More
by redpebbles1015@yahoo.com
Employees Worked With
April 21, 2024
Amber and Keith have taken great care of me and the big SUV over the last 4 years with my Lincoln Reserve Navigator….truly the best vehicle I have ever owned. Thank you all. Scott Miller SUV over the last 4 years with my Lincoln Reserve Navigator….truly the best vehicle I have ever owned. Thank you all. Scott Miller More
by scott.w.miller
April 12, 2024
4/11/24 We have acquire several new Ford vehicles at this dealership over the last 21 years for our family. We have enjoyed the different selections of Ford designs while our family has grown in Franklin, TN dealership over the last 21 years for our family. We have enjoyed the different selections of Ford designs while our family has grown in Franklin, TN. We missed the previous owner when we first chose this Ford dealership for providing the highest level of service when buying new vehicles with Ford. However, our family has enjoyed the layers of unique history that has something for everyone. We have referred so many family members, friends, coworkers and new business owners to Ford. We are sharing our experience after a survey from Ford Lincoln of Franklin. “ I see that you may have received a survey from MEDALLIA asking for your feedback on our performance during your recent service visit. We strive for 5 STARS and EXCELLENTS. If for ANY reason you feel that we haven't earned a passing survey please contact me or my manager BEFORE completing, so we may have the opportunity to address any issues. “ We are sharing, so you don’t feel disappointed as we did at this Ford dealership location in Franklin, Tennessee. The owner doesn’t return calls when you request his assistance of this Ford dealership with a complaint that isn’t fair with your Ford vehicle. We learn that this Ford dealership isn’t equipped to provide Customer loyalty and personal experience in making a decision of where to do your wheeling and dealing on Ford vehicles. We would like to inform you that Lauren Distephano the Customer Relations Manager of Ford of Franklin or the Owner of Ford of Franklin / Toyota of Cool Springs Carmine Grassi didn’t follow through when reaching out as of today 04/11/24 about our Ford vehicle with passionate people at this organization that first got our business many years ago. Lauren Distephano and Carmine Grassi has our return number to call, our email and welcome to text us to resolve our concerns, if they choose to take time for a family that loves the Ford brand. We are unable to purchase or mention this Ford dealership in the future due to failure of resolving our Lifetime Warranty concerns that is offer with every new vehicle purchase on the Ford brand . The Ford of Franklin dealership has lost our business and friendship. Sincerely, The Johnston family More
by I love Fords
Employees Worked With
Lauren and Carmine
March 22, 2024
Stephen has been so wonderful and a pleasure to work with! From the purchase of my car to any follow up questions or concerns I had, it was very clear that he supports his customers whole-heartedly! with! From the purchase of my car to any follow up questions or concerns I had, it was very clear that he supports his customers whole-heartedly! More
by JUSTINESIEGFRIED
March 21, 2024
Easy to work with. Great communication and explanation of service I needed. Great local people to work with. Great communication and explanation of service I needed. Great local people to work with. More
by mattmundt
February 02, 2024
First experience with this service department. My truck has been in for three full days. I've left 4 messages and I can't get a returned call or text on status. I've never had service this poor. My truck has been in for three full days. I've left 4 messages and I can't get a returned call or text on status. I've never had service this poor. More
by Tim
Employees Worked With
September 21, 2023
Great Service from Ford & Lincoln collision center- our car looks brand new!! Due to a broken kneecap my husband was unable to drive to the dealership & pick up our car. Margo & Catrina saved the day for u car looks brand new!! Due to a broken kneecap my husband was unable to drive to the dealership & pick up our car. Margo & Catrina saved the day for us...they delivered our car to our home. They were very friendly & a pleasure to have met them. Thanks Margo & Catrina for going above & beyond. Dennis & Anita More
by Bigdr
Employees Worked With
Collision Center Manager, Margo & Catrina
August 27, 2023
I bought a Ford Edge from Ford of Franklin. Stephen Farrar has followed up with me numerous times and helped answer any questions I had about my vehicle. I have returned twice for service, a Stephen Farrar has followed up with me numerous times and helped answer any questions I had about my vehicle. I have returned twice for service, and both times, servicing has gone well. This last time, I was very pleased with how quickly the Service Dept. took care of my vehicle and had me out of there. More
by MURRAYWDKL
