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Ford of Franklin - Service Center

Franklin, TN

4.5
348 Reviews
Call Service Center (615) 645-3607

348 Reviews of Ford of Franklin - Service Center

Sort by
July 21, 2023

Great dealership. They are very professional. The people are very personal and professional.They did a great job on my vehicle. I am very satisfied. More

by Fsubuf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
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Jul 27, 2023 -

Ford of Franklin responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
July 19, 2023

Such a wonderful experience, I completely forgot to mention, I worked with Glenn and he was a gem!! More

by Gillbrice9
Recommend Dealer
Yes
Employees Worked With
Justin Bailey Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn
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Jul 23, 2023 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin. We hope you have a great day!

Helpful
July 19, 2023

I absolutely trust these guys to work on my vehicle and know that they are going to do the work that’s needed and keep me updated More

by Gillbrice9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Bailey Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2023 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

Helpful
July 06, 2023

Stephen was excellent. Super knowledgeable and patient. While we didn’t buy this time, we will undoubtedly be back for future vehicle purchases. More

by MaryAnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Ford of Franklin responded

Hi Maryann, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
June 12, 2023

Had 7:00 am appointment , they got me in on time and I was out on my way. Very happy with service. More

by spin1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Bailey Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
June 01, 2023

Professional and caring service. Waited while my vehicle was being service and it was fast and comfortable. Would definitely recommend. More

by myromeoforever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Bailey Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Ford of Franklin responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford Lincoln of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

Helpful
May 21, 2023

Wonderful experience all around, I couldn’t ask for a better advisor. He made me feel that I was family More

by Trish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Bailey Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2023 -

Ford of Franklin responded

Hi Trish, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you for choosing Ford Lincoln of Franklin!

Helpful
May 21, 2023

I had an easy and seamless experience while in service. The wait was not bad at all. More

by Trish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Bailey Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Ford of Franklin responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Helpful
March 31, 2023

Amazing service, professional & knowledgeable staff! I’m very pleased with their service. Recommend! P.S. Stephen thank you for your help. More

by Ana B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Ford of Franklin responded

It really means a lot to us that you took the time to write such a positive review about Ford Lincoln of Franklin so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

Helpful
March 31, 2023

Working with them is a breeze! Will definitely recommend to friends who are looking for a new vehicle. More

by anne_ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Ford of Franklin responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford Lincoln of Franklin to have earned it.

Helpful
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