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Ford of Galesburg - Service Center

Galesburg, IL

4.4
524 Reviews
Call Service Center (309) 381-1095

524 Reviews of Ford of Galesburg - Service Center

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January 27, 2024

They were prompt and attentive. Followed up to make sure everything was good Confirmed appointment prior to More

by MICHAELS_TNC
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jan 28, 2024 -

Ford of Galesburg responded

Happy to hear we met your expectations we try very hard for each customer to have a 5 star interaction. We look forward to future visits. Thank you Amy Kelso

Helpful
January 24, 2024

Fantastic experience, Service advisor communicated through entire process. Definitely my go to place for all repairs on all my vehicles. More

by Elopez.Stang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Ford of Galesburg responded

Thank you so much for the positive review. We try hard to make all our customers happy with the service they receive. We look forward to future visits. Thank you Amy Kelso

Helpful
January 24, 2024

Easy Communication was great and quality of work was great. That is all I have to say More

by Sam
Recommend Dealer
Yes
Employees Worked With
Dalton
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Jan 24, 2024 -

Ford of Galesburg responded

Thank you for taking the time to complete the survey. We hope to continue to meet your needs in the future. Thank you Amy Kelso

Helpful
January 20, 2024

Dealer has done all they could do. But a manufacturing error has caused me to with my new for five weeks not happy about that. But I really like my car. More

by Timothy Denison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DALTON STANCELL
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Ford of Galesburg responded

Thank you for taking the time to complete the review. Thank you Amy Kelso

Helpful
January 20, 2024

They were very friendly and prompt, kept me informed on my truck progress very pleased . More

by Dewey Collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2024 -

Ford of Galesburg responded

We always love hearing when we do things the right way and customers are happy. Thank you for taking the time to complete the survey and hope we can continue to meet an exceed your expectations. Thank you Amy Kelso

Helpful
January 19, 2024

I have always been pleased with the quality of service and courtesy of the staff. More

by SSEPLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
DALTON STANCELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Ford of Galesburg responded

Thank you that truly means the most to us here at Ford. We want all our customers to feel like family. We look forward to future visits. Thank you Amy Kelso

Helpful
January 17, 2024

Was very pleased with the service on my car. Everything was prompt and taken care of. More

by WYLDLIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Ford of Galesburg responded

It is always nice hearing from happy customers. We truly appreciate the kind words and hope we can continue to mee your needs here at Ford. Thank you Amy Kelso

Helpful
January 17, 2024

I"M VERY disappointed with Ford my Car wasn't fixed they kept tacking on charges I spoke to a manager about it and he replied well what do you want me to do about it? I walked out, ask to speak to the othe More

by pkdenisar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Dee
3.0
This rating includes all reviews, with more weight given to recent reviews.
DALTON STANCELL
4.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
January 17, 2024

Everyone was very pleasant and very helpful. Way better than it used to be there. More

by BEAGLEHOUNDSX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DALTON STANCELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Ford of Galesburg responded

Thank you so much for the kind words. We are always striving to be the best we can. We hope we can continue to exceed your expectations on future visits. Thank you Amy Kelso

Helpful
January 17, 2024

I have not had service since September last year so not sure what this survey is for More

by tlsmg95
Recommend Dealer
Yes
Employees Worked With
None
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Jan 18, 2024 -

Ford of Galesburg responded

Sorry from what I understand there was a glitch with the surveys being sent out. I do apologize for that. We hope that the experience you did have was a good one and we look forward to future business with you. Thank You Amy Kelso

Helpful
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