Ford of Kendall - Service Center

Fair treatment some of the service advisors need retraining on customer service but over all not bad retraining on customer service but over all not bad More

I guess I shouldnt be surprised bc all service departments have the same horrible reputation. We called bc of an email we got about the computer in the car needing an update. The person on the pho departments have the same horrible reputation. We called bc of an email we got about the computer in the car needing an update. The person on the phone says just come on in, no appointment needed, it's just an update. When we arrive Brian says it's an hours long process, and we need an appointment but he would try to just put us in, if there was space. Claims the person we spoke to on the phone is their new "AI" system. We leave the car and then call back and ask if they can do an oil change and tire rotation as well since the car has to stay. Brian says ok. Later that day Brian calls and says the car won't be ready for 2 days bc they're closed Sundays. OK. Come Monday, no one calls that the car is ready so we call and they said to go pick it up. We get there and ask if oil and tires were serviced and the response was "ummm I'm not sure." Forgive me for thinking the guy closing out an invoice should know what was done to the car. After he searches it up, he said no oil change or tires were rotated. I'm not sure how hard it is to add services to the car you just took in bc it wasn't very busy, but at the end of the day it's an easy way for them to make money while we get the car serviced. Needless to day, they could give me free oil changes for life and I wouldn't take the car back there till the lease is up. More

Very honest, respectful with concern! Going to Ford Dealers over pass thirty years. Thank you!😊 Going to Ford Dealers over pass thirty years. Thank you!😊 More

Alex Hernandez was very helpful in arranging for me to be in & out in minimal time to have an electric motor replaced for the window on the passenger side. I explained before the visit that my time was valua in & out in minimal time to have an electric motor replaced for the window on the passenger side. I explained before the visit that my time was valuable & he did everything he could to accommodate me in that respect. I really appreciated that. More

Job completed in time committed. Was called for a consult when the windshield liquid "looked" contaminated. Was called for a consult when the windshield liquid "looked" contaminated. More

The service center at Ford of Kendall made the visit very pleasant. Alex got me vehicle in and out in a timely manner. pleasant. Alex got me vehicle in and out in a timely manner. More

My first time bringing my new vehicle in and was pleasantly surprised how great my service appointment went! pleasantly surprised how great my service appointment went! More

Servicio rapido eficiente. Muy facil de hacer la cita por la aplicación y tiempo de espera razonable Muy facil de hacer la cita por la aplicación y tiempo de espera razonable More

Ralph is the best. Listens to the problem and gets the job done well every time. Listens to the problem and gets the job done well every time. More

Super professional, and fast service, Alexander Hernandez was my service advisor and he deserves a raise! He reminded me of the time I had my wife's Lincoln serviced, service with a smile and making everythi was my service advisor and he deserves a raise! He reminded me of the time I had my wife's Lincoln serviced, service with a smile and making everything as easy as possible. More