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471 Reviews of Ford of Kendall - Service Center
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July 04, 2024
Service is always excellent and people are nice, well educated. The service is always done promptly and with a great attitude which adds up to the value. educated. The service is always done promptly and with a great attitude which adds up to the value. More
by ASTOR.QH
Verified Customer
July 04, 2024
My car has been in the shop for more than 2 weeks for a warranty related issue ( the whole rear axle needs to be replaced ), and it will take another 3 weeks for the part to arrive. I ask for a rental and warranty related issue ( the whole rear axle needs to be replaced ), and it will take another 3 weeks for the part to arrive. I ask for a rental and they told me that instead take my car ( with a broken axel) and drive carefully and few miles. This is not counting the other weeks that the truck has been on the dealer of other stuff. This has been the worst experience so far in any dealership when dealing with a warranty issue. More
by Bywhjr
Employees Worked With
July 04, 2024
I took the vehicle in for a battery problem and was told after waiting two hours that no problem was found. I took it to a different shop and had the problem fixed. after waiting two hours that no problem was found. I took it to a different shop and had the problem fixed. More
by RON8044
Employees Worked With
Not on list. He was one of their best mechanics
July 04, 2024
ROB IN SERVICE WAS FANTASTIC, PROFESSIONAL, FRIENDLY, COURTEOUS AND WANTING TO HELP ME RESOLVE MY ISSUE COURTEOUS AND WANTING TO HELP ME RESOLVE MY ISSUE More
by Georgeh2020
Employees Worked With
July 02, 2024
very efficient, very friendly and the job well done. ! i would not hesitate to bring my car for service to this dealership ! i would not hesitate to bring my car for service to this dealership More
by JOHANANBENKASACKI
Employees Worked With
Other Employees :
service manager was very professional and very helpful
July 01, 2024
Excellent service work, good knowledge about the car, the issue was under the factory warranty; I'm still waiting for a replacement for the window sill; 100% recommendable shop service issue was under the factory warranty; I'm still waiting for a replacement for the window sill; 100% recommendable shop service More
by Davide Solari Berisso
Employees Worked With
Other Employees :
Christopher Alvarez, Davis Brito
June 30, 2024
Horrible experience. Wasted my time and my money has not been refunded because of Rafael. I’m think of contacting Dade County Consumer Affairs Department . Wasted my time and my money has not been refunded because of Rafael. I’m think of contacting Dade County Consumer Affairs Department . More
by Gasconcarlos
June 29, 2024
It’s close by my house , the Time I spent was at the dealership was very short dealership was very short More
by SMMAGNUMPI
Employees Worked With
June 29, 2024
I used your dealership before and had better services. Brian Horta didn’t ask me for my coupon and I had to review the invoice a couple of times to get the right price. I wanted to check a noise in the Brian Horta didn’t ask me for my coupon and I had to review the invoice a couple of times to get the right price. I wanted to check a noise in the suspension and he said they are too busy and I would needed to bring the car and leave it for 3 days to get the diagnosis. I took the car to another mechanic and in 5 minutes told me what it was and fix it in 2 hours. But for this visit I left my car for the oil service and waited to get if ready. I asked for getting the car wash and that was also not an option because I would have to wait couple hours according to Brian. To make the experience worse my car was Parked outside on the middle of a rain storm. I had to get soaked wet in order to get my car. That’s the worst customer service ever. More
by ivann.tellez
Employees Worked With
