Ford of Kendall - Service Center

My car has been in the shop for more than 2 weeks for a warranty related issue ( the whole rear axle needs to be replaced ), and it will take another 3 weeks for the part to arrive. I ask for a rental and warranty related issue ( the whole rear axle needs to be replaced ), and it will take another 3 weeks for the part to arrive. I ask for a rental and they told me that instead take my car ( with a broken axel) and drive carefully and few miles. This is not counting the other weeks that the truck has been on the dealer of other stuff. This has been the worst experience so far in any dealership when dealing with a warranty issue. More

Service is always excellent and people are nice, well educated. The service is always done promptly and with a great attitude which adds up to the value. educated. The service is always done promptly and with a great attitude which adds up to the value. More

I took the vehicle in for a battery problem and was told after waiting two hours that no problem was found. I took it to a different shop and had the problem fixed. after waiting two hours that no problem was found. I took it to a different shop and had the problem fixed. More

Great Service. Have been coming for years and will continue going for years. Frank, Ralph, and Frankie make a great team and provide top notch customer service. Have been coming for years and will continue going for years. Frank, Ralph, and Frankie make a great team and provide top notch customer service. More

ROB IN SERVICE WAS FANTASTIC, PROFESSIONAL, FRIENDLY, COURTEOUS AND WANTING TO HELP ME RESOLVE MY ISSUE COURTEOUS AND WANTING TO HELP ME RESOLVE MY ISSUE More

Felix Ortega was very helpful , responsive and knowledgeable. He did what he promised to do. Ford of Kendall on the other hand was never any of this. It was never a pkeasure working with them knowledgeable. He did what he promised to do. Ford of Kendall on the other hand was never any of this. It was never a pkeasure working with them More

very efficient, very friendly and the job well done. ! i would not hesitate to bring my car for service to this dealership ! i would not hesitate to bring my car for service to this dealership More

Excellent service work, good knowledge about the car, the issue was under the factory warranty; I'm still waiting for a replacement for the window sill; 100% recommendable shop service issue was under the factory warranty; I'm still waiting for a replacement for the window sill; 100% recommendable shop service More

Jennifer was awesome, she guided me through the whole process and was super smooth, highly recommend process and was super smooth, highly recommend More