Ford of Port Richey

I bought a 2020 Hyundai Santa Fe on March 5th it was around 7pm. I waited until almost 10pm before I was done with financing. The price listed on the website was 16,916.00 with 250.00 off when I click t around 7pm. I waited until almost 10pm before I was done with financing. The price listed on the website was 16,916.00 with 250.00 off when I click to get pre-approval through Captiol one (which I did do prior to coming to dealer). I spoke to a salesman over the phone intially. I signed a written purchase agreement for the 16,916.00 with my salesman that evening. It was late so the finance guy ran through the paperwork. The following day my wife pointed out the difference in the bill. I tried to call the sales guy, he said he would get ahold of the finance department and have them get back to me. I heard nothing back, the next day I called him again, he didn't answer so I left a message and sent him a text that I wanted a call. I also called the dealership about this and was asked to leave my number and name and I would get a call back, I did this 3 times on March 7th, and also waited on hold for over 30 minutes for someone to answer my call. Once again I'm told to leave my name and number. I tried calling everyday since. On Tuesday March 11th I finally spoke to finance department he said he would look into my files and call me back, it is now March 13th I still have not received a call back. I just want to know why the price of 16,916.00 went up to 19,868.42. I would not have signed the loan agreement if I knew I was getting scammed for 3 grand. I realize it was late and he was trying to get out of the office, but to take advantage of that to raise the cost is plain wrong. I have documentation of the actual price I was quoted from online. To ignore a customer and not try to fix the problem is wrong, unethical business practice and horrible customer service. I will be taking this situation to the attorney general and The BBB. If this is not remedied soon I will be forced to take additional measures. To be charged 3 grand over the price I intended to pay, will end up costing me thousands more than I agreed to pay. More

Nathaniel is typically my advisor for any servicing and he is the BEES KNEES! he is always helpful and looking for ways to get the biggest bang for my buck. I will not go to another advisor now as the expe he is the BEES KNEES! he is always helpful and looking for ways to get the biggest bang for my buck. I will not go to another advisor now as the experience is not the same. More

Steve wollack is the best service technician I’ve ever worked with. He’s the reason I come to Florida Port Richey to get my truck service. As long as I own Ford I’ll always go to Ford of Port Richey as lo worked with. He’s the reason I come to Florida Port Richey to get my truck service. As long as I own Ford I’ll always go to Ford of Port Richey as long as Steve Wollack works there More

Ryan C was great, professional and communicated really well before even getting to the dealership. I’m in sales and I could tell he has what it takes. Didn’t over communicate once I told him I was going t well before even getting to the dealership. I’m in sales and I could tell he has what it takes. Didn’t over communicate once I told him I was going to easily make a choice. He read the room well More

I have asked them to send me the paperwork on my purchase for weeks and the have either ignored my texts and messages or just not bothered to send it at all! The after the sale customer service is the worst! for weeks and the have either ignored my texts and messages or just not bothered to send it at all! The after the sale customer service is the worst!! More

It was a very smooth experience from the minute we got there to the minute we left. there to the minute we left. More

Great experience start to finish. Scotty was thorough and very knowledgable on the truck. thanks! Scotty was thorough and very knowledgable on the truck. thanks! More

Both Andy and Brayan were extremely helpful as well as personable and professional in helping me find the right vehicle that was in my price range. I am very Happy with my New 2025 Ford Explorer. Thank yo personable and professional in helping me find the right vehicle that was in my price range. I am very Happy with my New 2025 Ford Explorer. Thank you! More

Caden is wonderful! !!!!Do whatever is needed for his customers! Great fleet customer service always !!!!Do whatever is needed for his customers! Great fleet customer service always More

Steve was very helpful and friendly kept me 100% informed he went over report of service and discussed each finding he went over report of service and discussed each finding More