Ford of Port Richey

Repairs to my car were completed timely and well. See Caden in Service, he's great. See Caden in Service, he's great. More

I had good experience with the salesman & sales manager. From there on it went down hill fast. From there on it went down hill fast. More

At Port Richey Ford you feel exceptional. Steve Wollak provides you with second to non-attention and service.. Thank you Steve, and all of the Port Richey Ford team. Steve Wollak provides you with second to non-attention and service.. Thank you Steve, and all of the Port Richey Ford team. More

The parts department leaves a lot to be desired. Poorly managed. I ordered mats for a new Expedition and never received a call to let me know they were in. I went in to check on the status of my ord Poorly managed. I ordered mats for a new Expedition and never received a call to let me know they were in. I went in to check on the status of my order. I had to ask for assistance to carry the three boxes to my vehicle. Two of the boxes looked like they had been opened before and sure enough the mats looked used, and the cargo liner didn't fit. I don't recall the guy's name (drives a big truck and wears his hat backwards) in the parts department that decided to interject himself into the conversation about my mat order. Randy the manager was there and said nothing as this employee spoke over me and acted like I wasn't standing there. I did ask him who he thought he was and said I didn't appreciate his comments or the way he ignored my presence. Again, Randy just stood there (crickets.) Mike was very apologetic and made sure that the refund paperwork was taken care of. Courtney, the cashier was another story. She initially told me that I would have to go home, get the original sales slip for the mats and return to process a CFNA refund. I told her no, to call management to assist her and she kept saying she needed info off that paperwork. Another employee sitting in that area came over, apologized and said call Nicole and she will handle it that an error would cause the drawer to be off and create more work for Nicole. I have no idea if Courtney was trained properly but I was NOT impressed. It seems like professionalism isn't a requirement in this department (parts/cashier.) This dealership lost a $481.00 sale on the mats and another $128.40 for a hood deflector. Why has Ford allowed such a decline in professionalism and zero decorum! More

Upon arrival Mr Esquivel took my car and handled it marvelous. No words. He is super! marvelous. No words. He is super! More

Service Writer was a condescending jerk. Talked Dow to me and got testy when I presented online coupons. I will never use this dealer again. Talked Dow to me and got testy when I presented online coupons. I will never use this dealer again. More

Excellent customer service. Quick and easy! Service representative takes great care of you! Highly Recommend! Quick and easy! Service representative takes great care of you! Highly Recommend! More

Jesse Zaker was great. He showed me the cars available, and since none were "cutting it" he showed me a Mach-E from one of the employees, Shandler Esquivel. He was open to He showed me the cars available, and since none were "cutting it" he showed me a Mach-E from one of the employees, Shandler Esquivel. He was open to let me see his brand new Mach_e and I felt in love with it, so I got me one. And even Shandler is not from the sales team, and since my phone was very low in charge, he took the time to look for a charger and a cable. That is going beyond one's duties. Highly recommend Ford to all. If one needs service or parts, ask for Mr. Shandler Esquivel . Also George Lopez from Financing was great. More

I can always count on Nathaniel to make sure our service experiences go smoothly, and our vehicles are taken care of. Wouldn't think of going anywhere else. experiences go smoothly, and our vehicles are taken care of. Wouldn't think of going anywhere else. More

They understood my personal concerns and worked with me. I felt well care for and will recommend them to others I felt well care for and will recommend them to others More